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Quality, Safety, and Outcomes

Mass General Brigham clinicians and care teams work together every day to deliver the very best patient outcomes, guided by our patient care strategy, For Every Patient. We strive to be the top health system in the country for quality, informed by data and grounded in safety and equity.

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For Every Patient

For Every Patient is Mass General Brigham’s unified patient care strategy, designed to guide our work to become the nation’s leading health system for quality. Through For Every Patient, we aim to deliver safe, efficient, highly effective and personalized care, rooted in equity.

Our clinical care teams work together as one, with a single approach to quality that focuses on the essential elements of care.

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High Reliability Organization

At Mass General Brigham, everything we do is centered around improving patients' lives. We are transforming into a high reliability organization (HRO) to advance our unified patient care strategy, For Every Patient and achieve our goal to be the nation’s top health system for quality. Our clinical care teams are coming together like never before to identify and address risks to achieving our goal, and design systems that enable long-term success. HRO is giving our world-class clinicians and care teams the tools to elevate quality and achieve the very best outcomes for every patient we serve.
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For Every Patient: Areas of Focus

Effective care

More preventive services

Increase in-hospital survival

Decrease burden of heart disease

Decrease burden of depression

Equitable care

Eliminating health inequities in heart disease, substance use disorder, maternal health, and cancer

Efficient care

Reduce patient length of stay

Safe care

More test results follow up

Decrease healthcare associated infections

Decrease preventable adverse events

Personalized experience

Increase timely access to care

Increase communication

Increase coordination of care

Increase empathy in interactions

An equity-informed lens applied to all strategies.
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