William G Austen, MD

Patient Feedback

4.818803 average rating from 117 reviews

• Dr. Austen is an exceptional surgeon. He has performed two surgeries on me and has done a great job. I wouldn't recommend anyone else for the stuff that he has to do. I send everybody to him.

  2026-06-26

• This has been the best experience I have ever had with a dr and a plan to move forward with surgery!

  2026-06-16

• All went well

  2026-06-12

• Simply amazing!!!! Great bed side manner!!!

  2026-05-29

• Dr Austen is just wonderful. He is competent, knowledgeable, caring and professional. I think that he is an exceptional physician!

  2026-05-27

• Dr Austen is always available to answer any questions and to be seen as I have a difficult diagnosis and I can't thank him enough for this.

  2026-05-12

• This is my first visit! Dr Austen made me feel most confident with my decisions to have the surgery!

  2026-04-29

• Dr Austen listens and cares about my responses, very attentive!!

  2026-04-24

• Dr Austen is amazing! He made me feel very comfortable and I look forward to my surgery with him.

  2026-04-19

• I feel very grateful and appreciative of Dr. Gerald Austin and his team. Dr. Gerald Austin, I truly believe, is one of the best doctors in the world. And I'm just extremely fortunate to be able to have, to be a patient of his. [reacted] so I couldn't be happier. And I've scheduled a surgery with Dr. Austin, and I have complete confidence that that will go excellent. Thank you so much. I have to go and thank you, Dr. Austin, [reacted], and the team. Bye-bye.

  2026-04-03

• Excellent all the way around!!!

  2026-03-26

• I had a very good experience with Dr. William Austen. He was kind, professional, and took the time to listen to my concerns. I felt comfortable during the visit, even though I was a little nervous at first. He explained things clearly and treated me with respect. I truly appreciate his care and attention. Thank you.

  2026-03-25

• Dr. Austen was most professional, kind and knowledgeable.

  2026-03-18

• I truly appreciated the doctor for seeing me last week. He was helpful, and knew, after speaking with me, that I needed to be referred to a different unit/office within MGH, to address my specific medical needs. He truly wanted to help me resolve my health issues.

  2026-03-11

• Dr. William Austen is probably one of the finest plastic surgeons that I know and he does a terrific job. Thank you.

  2026-02-19

• I feel like he reviewed my chart from my previous visits with him, even though it's been years. The resolution to my problem was taken care of during the appointment, not requiring another visit until we find out how long these nerve blocks last. Especially grateful for this since I have a long drive to Mass General.

  2026-02-18

• Everyone is very nice and helpful

  2026-02-04

• Excellent! Everything was great as it also has been in the past

  2026-01-28

• Great team!

  2026-01-22

• Dr Austen is an outstanding surgeon

  2026-01-20

• Very cordial and professional. Answered all my concerns.

  2025-12-21

• Dr. Austen was extremely patient, an excellent communicator, explained everything very clearly and seemed very compassionate and I felt very comfortable and grateful for his attention and care.

  2025-12-15

• Great!

  2025-12-11

• Great experience with Dr Austen and Team for recent surgery. Highly recommend! Thanks

  2025-12-11

• Thank you for your input and additional information

  2025-11-28

• Outstanding

  2025-11-27

• Dr Austen is the most professional and kind person . He explains perfectly , He is trustworthy and is a brilliant surgeon . I have had Dr Austen as my surgeon who took excellent care of me . MGH. Should be proud to have him as Chief of Plastic Surgery

  2025-11-26

• Very thorough and explained the procedure in an understandable manner.

  2025-11-06

• Dr Austen is very caring and patient with all the questions that I had asked.

  2025-10-31

• Dr. William Austin was very knowledgeable and he left a good impression on me because when he numbed one side of my eye, the pain was transferred and he knew exactly where it went. So he's amazing. Thank you.

  2025-10-31

• great -

  2025-10-30

• This provider is very professional, excellent in my estimation, the best. Very good experience. Thank you. [redacted]

  2025-10-30

• Dr. Austen is awesome. He did a skin-sparing mastectomy on me in 2012 and did a phenomenal job matching it up to my other breast and I'm going back to him again for another procedure and I trust him completely. His work is impeccable.

  2025-10-24

• Good feedback on my questions.

  2025-09-26

• His knowledge of the procedure put me at ease as I was comforted that I was in good hands!

  2025-09-25

• Dr was very attentive and concerned about my issue!

  2025-09-25

• Dr. Austen is a funny and I always have fun when I see him. He's also a surgical genius who has alleviated long term debilitating pain. [redacted]

  2025-09-25

• After my consultation, I feel incredibly confident and at ease with Dr. Austen's surgical plan. and experience.

  2025-09-17

• Dr. Austen is an expert in the care he provides along with his expertise. It was a privilege for me to be under his care.

  2025-09-10

• it was an incredible experience-positive beyond any expectation-- and I am a doctor!

  2025-09-10

• Excellent care team. All very knowledgeable - work well together to coordinate visit

  2025-08-21

• He does excellent work and provides overall excellent care

  2025-08-20

• Dr. Austen is probably the most brilliant doctor I have ever had in my entire life. He is has operated on my daughter, myself twice, and next it will be my husband. He is so, so kind! He truly cares about his patients entire well being. Our family thinks he is the best of the best. I feel very safe and well cared for by Dr Austen. My family is incredibly lucky to have such a incredible doctor caring for us. He is a wonderful man!

  2025-08-19

• He's always honest and straight to the point which I greatly appreciate.

  2025-08-19