Sarah Esther Conway, MD

Patient Feedback

4.959375 average rating from 128 reviews

• Dr Conway was a breathe of fresh air. She listened carefully to my symptoms and didnt dismiss anything. She was kind and respectful. Dr. Conway made me feel seen and heard. I feel like im in good caring hands.

  2026-06-24

• She listens. She's always supportive. She encourages and she gives me the best support care. Yeah, she's the best. That's it.

  2026-06-25

• Dr. Conway listens to me, reviews her notes on the last test, and responds with a clear and concise answer. I feel she truly cares about my well-being as her patient. I have no complaints.

  2026-06-20

• Dr. Conway is amazing! She's the best!

  2026-06-20

• Dr. Conway was outstanding! I feel very strongly that this is a very good and special doctor! She is so bright, well-prepared, understanding, knowledgeable, and well-spoken ! MGB is very lucky to have her! [redacted]

  2026-05-25

• I saw both an initial provider (Fellow Dr. [redacted]) followed by by regular provider (Dr. Conway) Both were excellent [redacted].

  2026-05-24

• Dr. Conway has been consistently insightful and has helped me work through the chronic symptoms I've experienced since my diagnosis. Thank you, Dr. Conway!

  2026-05-23

• This was the first time I had met with Dr. Conway and she had an assistant working with her that did most of the questioning, and I was very satisfied with both

  2026-05-17

• I have only had good experiences with everybody here at the MS clinic/MRI tech, etc. I travel 2-3 hours for treatment and to see my provider and it is worth every minute.

  2026-05-17

• My experience with Dr. Conway has been consistent and very good. I would highly recommend her to people seeking MS care in the Boston area.

  2026-05-18

• Excellent doctor , competent and caring.

  2026-05-16

• Dr. Conway is one of the best doctors I have ever met. She takes plenty of time during the appointment so you don't feel rushed. She is very empathic and actively listens to you even if it is not MS related she feels it's important because your total health effects MS. Lastly, if you reach out to her through the portal, no matter what the reason is, she responds to you in a timely manner.

  2026-05-06

• Dr. Conway is wonderful; very caring and thoughtful

  2026-05-03

• Dr. Conway was amazing. I would recommend her to everyone. She's the best I've ever had and I've had MS for probably 25, 30 years. But the answer about, the question about did I see a nurse, I did see a nurse and she was very nice and helpful.

  2026-05-04

• I cannot say enough good things about Dr. Conway. I've experienced my fair share of other neurologists since my MS diagnosis and she is the pinnacle of the neurology profession. I know my MS would not be as stable as it is currently is without her advocacy and expertise. She always comes to our appointments with a positive, can-do attitude and a problem-solving mindset. Dr. Conway is the epitome of a "Top Doc," and it is unbelievable to me she wasn't recognized as such on the most recent list posted at the BWH MS Center. Please rectify this oversight in the future.

  2026-05-02

• Well qualified

  2026-05-02

• Dr Conway is always well prepared, actively listens and conveys important scientific information clearly. While doing all this, she is warm and caring.

  2026-05-02

• She was thorough & explained images.

  2026-04-29

• Dr Conway is amazing. I always feel heard and well cared for with her. She takes the time to understand my issues and not just shove medications at me. She knows my concerns and has my well being in mind, always. I am very grateful to be in her care.

  2026-04-12

• She was very good. She was very knowledgeable and she cared about me. And that's the best doctor you can get when I cares about you.

  2026-04-12

• Dr. Conway rules!

  2026-04-06

• She's awesome.

  2026-04-03

• Love my doctor. She is great can't say enough about her

  2026-03-29

• Everyone was professional and efficient. All my questions were answered.

  2026-04-01

• Dr. Conway is a wonderful doctor. She is so caring and she's so responsive and listens and comes up with a game plan. She is just fantastic. Thank you.

  2026-04-01

• Dr. Conway is an exceptional doctor and a kind and caring doctor. She is not only the best doctor I've ever had. She has become my friend and deserves all my praise.

  2026-03-30

• I was extremely satisfied with my provider that I had seen for the very first time. Overall, I would rate the whole experience a 10 from start to finish, and I look forward to working with Dr. Conway moving forward.

  2026-03-26

• Dr. Conway and Dr. [redacted], both of them were great and it was a good experience. The patient felt heard and I was there as my sister's guardian and it was a really good experience. You could tell they take their time to listen to the patient and Sometimes it's not always the case when patients have mental health issues. Sometimes their symptoms are dismissed, but I don't feel like this was the case. I feel that she was definitely heard and her condition was taken seriously in what she had to say.

  2026-03-23

• Dr. Conway is extremely personable and caring.

  2026-03-21

• I appreciate this provider for her bedside manner, her suggestions of natural treatment options, and her responsiveness. She is far more responsive than most of my other providers!

  2026-03-21

• I was worried that my MRI and consult schedule was too tight which turned out to be true. I was delighted to find that my physician accommodated my delay and even tracked my presence in the MRI. It was nice to know someone was watching. ...wait, sounds creepy but I guess medicos should have hint of omnipotence.

  2026-03-17

• For the 1st time, in a long while, I felt extremely relieved, that the care of my condition was in great hands & on a good path. Dr Conway & [redacted] were absolutely the most courteous, knowledgeable, helpful & professional individuals I've ever experienced at MGB. I feel relieved that my future seems brighter, & on a good path moving forward. I rated everything the highest possible because...... it truthfully was. I was anxious going into the appointment because I was hoping I would not be tossed aside into the abyss by individuals doing "A JOB" Dr Conway & [redacted] gave me hope. I was instantly connected to their beautiful bedside manners in listening & explaining things to me When you have MS like myself, you look up to & hinge on every word from these professionals, knowing my life is in the balance. Knowledge & compassion are key. I truly appreciate this survey & I hope that the efforts of my NEW CARE PROVIDERS Dr Conway, [redacted] are recognized. This is a great re-start for me Thank you for sending out the survey Thank you for letting me tell you of my experience

  2026-03-15

• I chose this provider for my care. Choosing her was the best decision I ever made.

  2026-03-02

• Would have liked to have seen the doctor;although the fellow was good

  2026-02-07

• She is thoughtful, empathetic and never rushes me during our appointments. I trust her expertise and medical advice because of the respect she has always shown me and the care she has provided in the past. She is a phenomenal physician!

  2026-02-03

• My experience was phenomenal. I felt like I was completely listened to, as well as that everyone was prepared before I even engaged with the team. So I felt really good and I felt even better after my appointment was over. So it was a fantastic experience for me as have all my experiences been clinically at Mass General, at Brigham. But yeah, this was no exception and I feel much better after the appointment. Thanks so much.

  2026-02-02

• I am very happy with Dr. Conway. I was only seeing her virtually because of the snowstorm. Unfortunately the audio wasn't working great but I am looking forward to seeing her in person for my next visit.

  2026-02-02

• Dr Conway has a way of making me relaxed and comfortable during my visit.

  2026-01-27

• Dr. Conway cares, she listens to my concerns and gives me the best care that is specific to my needs at the time. She also follows up; often calling me with MRI results before I see them updated to the chart (which I like since I'm not a Dr and shouldn't be deciphering the results).

  2026-01-12

• Dr. Conway is by far the most empathetic, knowledgeable, compassionate doctor I have ever had. She is so easy to talk to, and she always makes me feel seen and heard. She listens carefully, she is extremely thorough, she explains everything very clearly, and she makes sure that no stone is left unturned. She isn't just a doctor, she is a true healer, and I trust her with my life. I am deeply grateful to be in her care.

  2026-01-11

• Dr Conway is the best neurologist I've ever had. Remarkable ability to listen, understand and respond with care, compassion using words I've spoken. Always discusses current needs/treatment in addition to what is a future possibility dependent on research and FDA approval.

  2026-01-03

• I am very thank ful to begin as Dr Conway's patient [redacted]. She was very thorough and I feel secure in her continuation of my care esp. since it is in the midst of a new regimen that was started to treat an active exacerbation of MS symptoms. Thank you so much.

  2025-12-30

• Dr Conway is always approachable and feel I can easily asked questions and she makes you feel at ease

  2025-12-24

• Genuinity and timely moments. Haven't had a provider where I felt as heard as with Dr. Conway

  2025-12-15

• They were both excellent and I am very appreciative

  2025-11-23

• Always a pleasure to go to Mass General women's Dr. Conway is the best and all who work with her are amazing

  2025-11-22

• Dr Conway seem to be very genuine and helpful with the stage of my disease and very helpful with the next steps. Even suggested the helpful person to use for a successful SSDI application.

  2025-11-05

• As always it was a pleasure going in

  2025-10-26

• Dr. Conway is Empathetic, knowledgeable, professional, and kind. She returns emails quickly and offers helpful oinions. Overall EXCELLENT. php, esq.

  2025-10-21

• She was very considerate, patient, intelligent, kind and caring.

  2025-10-19

• Dr Conway Always listen to my questions and concerns and answers my text if I have questions.

  2025-10-16

• I can't say enough good things about Dr. Conway. She is a phenomenal doctor and by far the best neurologist I've seen since my MS diagnosis. It is obvious she cares about her patients, and she always provides reasonable and actionable options to address issues. She is also easy to talk to and connect with on a human level.

  2025-10-11

• The doctor I saw was knowledgeable, professional, and able to help me understand more technical in-the-weeds details in a way that was appropriate to my level of understanding

  2025-10-06

• Helpful and everyone in the office provides fantastic customer service

  2025-10-05

• The care provider was patient, thorough, encouraging, and professional!

  2025-09-14