Craig A Jones, MD

Patient Feedback

4.783529 average rating from 680 reviews

• He took his time and I didn't feel rushed

  2026-08-07

• He was very respectful and listened very carefully.

  2026-08-07

• Corrected my issue

  2026-08-04

• This was a yearly checkup. Everything was fine.

  2026-08-04

• Dr Jones is very focused on the patient and does an excellent job explaining so I understand. Excellent doctor

  2026-08-04

• Positive experience

  2026-08-03

• I got an appointment right away and he was very helpful and listened to what I had to say and he gave me everything I needed.

  2026-08-05

• Excellant

  2026-08-04

• It went well.

  2026-07-31

• I seem to be doing well. He cleared wax from my ears and felt that was enough for now, and I agreed.

  2026-07-31

• Dr. Jones was very helpful and answered all my questions completely!

  2026-07-31

• Dr jones is always thorough and sensitive to my needs.

  2026-07-29

• Questioned me closely about the reason for my referral to him. Examined me and he noticed something during the examination and wanted to refer to Mass. Eye & Ear in Boston for a more thorough examination and testing before proceeding further. He impressed me as a very competent and thorough physician.

  2026-07-29

• Dr Jones is both a great doctor, and great humanitarian. He listens, recommends solutions, and orders tests to confirm.

  2026-07-27

• He conducted a very thorough exam and explained it well to us.

  2026-07-26

• excellent eye exam

  2026-08-03

• All staff was helpful and knowledgeable

  2026-07-31

• Dr. Jones was very thorough and he explained things in a way I could understand.

  2026-07-29

• Fantastic

  2026-07-26

• I was very pleased with my recent appointment with Dr. Jones. He listened to me, he answered my question and he was a delight to talk to an absolute professional. [redacted]

  2026-07-24

• Prompt. Friendly. Great listener. Open. Great Eye Contact. Relaxed. Upbeat. Listened to all my wacky concerns. Was NOT dismissive.

  2026-07-21

• The diagnosis appears to have been correct and the treatment recommended seems to be working but referrals ae not yet complete.

  2026-07-21

• Great to have mass eye ND AND EAR ON CAPQ

  2026-07-22

• Very understanding and professional.

  2026-07-20

• Everything went well the Dr. I saw was very professional,would recommend to anyone who needs help.

  2026-07-20

• Great doctor. I hope to be seeing him again. One of the best ENTs I've ever gone to.

  2026-07-22

• Appreciate Dr. Jones continuing care for sinus, and now throat, issues. Feel I am in good hands.

  2026-07-19

• Very thorough with questions pertaining to symptoms, exam of ear and throat and plans for CT scan and follow up.....I was very pleased with care

  2026-07-19

• Mr. C Jones was thorough in his explanation of what my situation is

  2026-07-15

• Great And gave name of doctor I requested

  2026-07-14

• Dr. Craig was informed, caring, and knowledgeable, not just about why I was there but also about my medical history, which was very comforting. I never felt rushed and was happy to leave with a plan of action.

  2026-07-15

• Been seeing him for many years. He has always made very good recommendations.

  2026-07-12

• Excellent visit. Very thorough.

  2026-07-12

• I have had appointments with Dr. Jones for a few times over the years, but not for quite a while. He's always very helpful and I'm always satisfied with the results of our appointments.

  2026-07-10

• Helpful and listening

  2026-07-09

• I felt like he was concerned and that he was very thorough. I was very pleased with my visit [redacted]. Would highly recommend.

  2026-07-08

• So glad to see Dr. Jones again. Caring personality, geat diagnostician, & appropriate care plan.

  2026-07-07

• They treat you the way you deserve.

  2026-07-08

• Very appreciative of Dr. Jones care.

  2026-07-07

• He was thorough and explained things and listened to my concerns.

  2026-07-06

• I would just want to say that Dr. Jones gives me a feeling of confidence that he's taking good care of me and that's it.

  2026-07-03

• I found the experience a very good one. The doctor was excellent and I would look forward to another visit.

  2026-07-03

• Very satisfied.

  2026-07-01

• Dr. Craig Jones is very thorough and gives detailed explanations which I appreciate immensely.

  2026-07-01

• Dr Jones is great at his profession.

  2026-07-01

• Dr. Jones is the only ENT I know of on Cape Cod that has the experience needed for someone like me who has Meniere's disease with extreme symptoms when it comes on. His treatment of my problem in the past was beneficial and greatly appreciated.

  2026-07-02

• Excellent care

  2026-06-30

• Audiologist was excellent

  2026-06-30

• Each time Dr. Jones has attended to my needs, I have felt totally confident that he is knowledgeable, attentive and caring.

  2026-06-26

• None all went well

  2026-06-23

• Dr. Jones was outstanding, listened to me. I could really sense that he was paying attention and trying to understand what my concerns were. And he gently advised and I thought the whole experience was outstanding.

  2026-06-25

• [redacted] Dr Jones knows why I was in his office and got right to business but checked to see if I was having any other issues. His professionalism is first class

  2026-06-22

• Dr Jones is efficient, affable, and knowledgeable.

  2026-06-22

• I received a very Thorough evaluation from him and excellent explanation of next steps with expected, planned followup.

  2026-06-22

• I've always enjoyed my annual visits with Dr. Jones. He often has to clean out the wax in my ears which he does cheerfully, without any kind of complaint.

  2026-06-23

• Excellent

  2026-06-21

• Dr. Jones was very responsive to all my concerns and questions....he called me with the results of my tests promptly and provided guidance....which was very calming given some of the results.

  2026-06-18

• Very personable and professional

  2026-06-18

• Yes, I was very happy with everything I had with Dr. Jones and my ear and ear and I above the whole line. Yes, I was very, very happy. I'd recommend him to anybody. Thank you.

  2026-06-18

• The doctor was excellent on all counts. He was friendly, professional and outstanding in his approach.

  2026-06-16

• Dr. Jones is great. It is, however, clear that he is pressed for time. I am physician, I am intelligent and am able to integrate information in real time, despite ENT being out of my field of expertise. Yet I felt I was pressed for time/the time was running out, the time for questions was limited.

  2026-06-17

• Seemed rushed. Did not thoroughly consider my report of my symptoms as he seemed to have his mind made up without my describing the symptoms in detail

  2026-06-17

• Excellent. Dr Jones does the ear quick and painless.

  2026-06-16

• Excellent and communication was excellent

  2026-06-24

• Listened to all of my concerns & explained everything of what was asked about the procedure I could possibly have done.

  2026-06-16

• Dr Jones was excellent.

  2026-06-15

• Dr Jones listens carefully and provides good information and follows up through MyChart wrt test results

  2026-06-15

• I think Dr Jones is very thorough, knowledgeable, a good listener and a caring doctor. I have recommended Dr Jones to many of my neighbors.

  2026-06-08

• All was good during my health visit.

  2026-06-08

• Dr. Craig Jones is very knowledgeable and professional. He reads your chart ahead of the appointment and is prepared to discuss results immediately. [redacted]

  2026-06-08

• Very Nice doctor

  2026-06-07

• I value Dr. Jones' knowledge, caring demeanor and trust the medical abilities he demonstrates. He is an excellent medical provider.

  2026-06-07

• Dr Jones was appropriate in setting follow-up testing.

  2026-06-04

• It was a very, very good visit. I was very happy with everything that went on. But thank you for calling.

  2026-06-04

• He is an exceptional and caring physicist and who gives his all to you while you are with him.

  2026-06-04

• 1st-time visit. Dr. Jones was outstanding. Thorough, listened to my concerns, good communicator, very knowledgeable. He offered his thoughts and set up plan for additional tests, MRI, etc. and a follow-up appointment to review test results.

  2026-05-31

• I felt the provider was knowledgable in his field yet unfeeling. I would still recommend him.

  2026-05-27

• I am confident I'm getting proper and caring treatment from Dr. Jones. I like and trust him.

  2026-05-27

• Dr. Jones and his staff were very professional and personable. I get very comfortable with everyone.

  2026-05-28

• He is clear and helpful

  2026-05-27

• Too fast

  2026-05-26

• Dr. Jones well understood my problems. And offered solutions.

  2026-05-24

• Dr. Jones was very responsive to any questions that I had. He was pleasant to be speaking with. I had some concerns and he was very reassuring that we would be able to find remedies and further testing to make sure that my concerns were addressed. And everyone in the office was very kind and it was a pleasant visit from start to finish.

  2026-05-28

• Always attentive to my concerns.

  2026-05-24

• Dr Jones was very methodical about figuring out my hearing issue, made a plan to move forward.

  2026-05-26

• Dr Jones was reassuring without being condescending. I feel comfortable with the care I am receiving. I would recommend him and his practice to my family and friends without hesitation.

  2026-05-21

• He was very thorough and personable.

  2026-05-21

• Dr. Jones was very thorough removing the wax from my ears as I have a problem with one of my ears. Very pleased.

  2026-05-19

• Dr. Jones was excellent, thorough, explained everything in detail, ordered the appropriate follow-up test and follow-up appointments and treatments. Highly recommend excellent care.

  2026-05-22

• Dr. Jones has a confident manner that translates to his patients in a positive way.

  2026-05-21

• Definitely explains everything and ask if I had questions...show interest in my concerns ...highly recommend this Doctor...staff was great thank you !

  2026-05-20

• He understood my concerns, listened to my history and made sure even though he is confident with his diagnosis that I have additional tests to rule out any other issues.

  2026-05-19

• Dr. Jones was very gentle with the procedure he performed on me.

  2026-05-18

• Dr. Jones was amazing and an excellent diagnostician!

  2026-05-18

• Provider listened and took care not to cause pain when cleaning my ears

  2026-05-17

• This is the first time I have seen this provider as a referral. I felt that he was knowledgeable and professional.

  2026-05-17

• Always a pleasure...

  2026-05-13

• Dr Jones is extremely competent and respectful.

  2026-05-12

• My appointment and when I was seen were almost accurate to the minute. I think I received very good care and follow-up was scheduled quickly.

  2026-05-14

• This has been a very positive experience. Dr. Jones and his staff are very thorough. They explain everything and they are being very fastidious making sure I get the proper care that I need.

  2026-05-13

• Have been a patient of Dr. Jones for many years. I have always been treated with kindness and respect.

  2026-05-13

• I am very impressed with Dr. Jones. He is thorough and caring and I feel an excellent doctor.

  2026-05-13

• Informative advise and great service

  2026-05-11

• Put me very much at ease. Very clear in explanations and often checked to make sure I understood what he was saying.

  2026-05-09

• Very much appreciate his experience and having him available in the Cape!

  2026-05-07

• Very satisfied. [redacted]

  2026-05-07

• Everything was very nice. [redacted]

  2026-05-07

• Exceptional care Thankyou

  2026-05-06

• My visit was to clean the wax in my ears, and that was accomplished well.

  2026-05-03

• Dr J was attentive and provided timely information

  2026-05-02

• [redacted] Easy to talk with Dr. Jones

  2026-04-29

• Great experience

  2026-04-22

• Great

  2026-04-22

• I had an excellent appointment from my arrival to the time I left.

  2026-04-20

• Been a patient for many years, really like the practice...if I didn't I wouldn't stay

  2026-04-18

• Dr. Jones and his staff are excellent.

  2026-04-16

• Very thorough, courteous and professional.

  2026-04-15

• Overall good experience.

  2026-04-19

• Dr. Jones was great.

  2026-04-16

• He is a very kind doctor. Referred to a PT who works with my Vertigo. And gave me a nasal spray without steroid. Very good doctor.

  2026-04-16

• Dr Jones explained things clearly and listened intently to my concerns. It was reassuring and professional.

  2026-04-12

• No nonsense and friendly.

  2026-04-09

• Dr Jones is professional and communicates effectively. All my questions answered.

  2026-04-09

• Dr Craig-Jones is very personable & knowledgeable. He is a great Doctor! I would highly recommend his services.

  2026-04-07

• Dr. Jones is very pleasant, and professional.

  2026-03-31

• Very professional

  2026-03-30

• Dr. Jones and his staff are very professional, pleasant, knowledgeable and accommodating.

  2026-03-23

• Care was very good.

  2026-03-29

• Great

  2026-03-22

• Dr jones explained things very clearly. [redacted]

  2026-03-18

• great experience

  2026-03-18

• EXCELLENT !!

  2026-03-18

• Great!

  2026-03-20

• I feel so blessed to have a physician such as Dr Jones right here on Cape Cod. You usually can only get a physician of his caliber by having to go to Boston.

  2026-03-17

• Awesome care by all. [redacted]

  2026-03-15

• He is concerned, courteous, knowledgeable.

  2026-03-15

• Efficient. Everything was explained to me and he wants a follow up in 3 weeks.

  2026-03-15

• Easy, convenient and short wai

  2026-03-12

• This was my first visit to see Dr. Jones. I felt he took the time first to listen to my hearing issues and discuss possible treatments after testing. A follow up appointment was scheduled to go over the results.

  2026-03-11

• Yes, Dr. Jones was very helpful and advised me to get a hearing test. He's always been kind and courteous every visit that I've had with him and understanding. It was a good experience.

  2026-03-11

• He was extremely engaging and communicative . I felt comfortable with Dr. Jones , appreciative of his knowing so much about my past med history during my first visit. His resume and experience was impressive when I was seeking a doctor whose practice and experience were in my areas of concern . His follow -up tests ordered showed a concern about his seeking to find the cause of my conditions . I am very grateful to be a patient of Dr. Craig Jones after my first visit !

  2026-03-11

• As usual Dr. Jones was great!

  2026-03-10

• Signage needs to be improved. Sign not not clearly say EAR, NOSE and THROAT. I mistakenly went to another provider who had a clearly defined sign saying EAR NOSE and THROAT

  2026-03-09

• He and his office are great

  2026-03-10

• Always nice and courteous

  2026-03-08

• Although the half hour wait was frustrating the doctor was wonderfully thorough and kind and listened well and gave me a chance to ask questions which he answered clearly and directly.

  2026-03-05

• no complaints. Seemingly appropritate follow up. Seemingly thorough.

  2026-03-05

• Everyone treated me very well.

  2026-03-05

• I was impressed by the knowledge Dr. Jones had about my condition. Also, he understood my concerns and was thoughtful but truthful about possible solutions.

  2026-03-04

• Great job done by all. Thanks

  2026-03-02

• He listens to my concerns, explains clearly and patiently. I know he has a busy practice but he always answers my questions, I never feel I am being rushed out. HE IS KIND.

  2026-02-24

• Definitely recommend MA Eye and Ear!

  2026-02-23

• BecauseDr. Jones is a competent physician, he is the only doctor who I trust in treating my ear problem.

  2026-02-18

• Totally Awesome everyone in the Office Works Great together [redacted]

  2026-02-18

• Very responsive to my questions

  2026-02-18

• Dr. Jones helped me by diagnosing conditions and then solutions of prescriptions and physical therapy that helped me. Now we are monitoring the good results.

  2026-02-18

• I'm sorry, I DID see a nurse, and put no by accident on the previous question. This care provider always does an excellent job!

  2026-02-16

• Dr. Jones rocks

  2026-02-15

• The best

  2026-02-26

• I felt that Dr. Jones was very rushed and very anxious to head out the door as opposed to listening patiently to my questions.

  2026-02-11

• Good experience

  2026-02-08

• Everyone is very helpful

  2026-02-06

• Dr Jones was fully prepared for our meeting having full knowledge of my past test results, expected upcoming testing, and recommendations for available treatment options. I am thoroughly satisfied and confident in my treatment with Dr Jones.

  2026-02-05

• Dr. Jones was informative and provided me with interesting and helpful advice.

  2026-02-05

• I've only had positive experiences with Dr. Jones. I went to have ear wax removed but he was also willing to look at an issue I had in my mouth. He was able to diagnose it and save me needing to make an appointment with an oral surgeon.

  2026-02-02

• He immediately diagnosed the issue and took the necessary steps to remediate during the visit.

  2026-02-01

• Dr. Craig Jones is the best in his field. He's absolutely the best. He knows about your history, your medications, and he knows how to solve your problem quite easily, without any fanfare. He knows how to do it, and especially with the vertigo patients for my wife and I, he is exceptional.

  2026-01-28

• The doctors and the nurses were great. Doctor listen well to my needs and sympathetic to the extra time he had to take to figure out what I needed to make my life better. Ordered what I needed and they called me back promptly to make appointments.

  2026-01-26

• Dr. Jones was great, very kind and caring. Will continue to see him and definitely refer all my friends and family to him.

  2026-01-21

• He listened to me did proper exam and presented an very good plan of care.

  2026-01-21

• Excellent care

  2026-01-21

• Everything was fine

  2026-01-22

• Very glad you didn't move this office.

  2026-01-22

• Dr Jones was very informative and reassuring about my tinnitus

  2026-01-21

• Yes, I thought Dr. Jones was very professional and kind and he asked the proper questions and he was able to take earwax out of my ear without being painful and I was very impressed with him. I'm a registered nurse. I've been a nurse for 63 years so I've been around the medical field a lot and like I said, I think he's a very fine doctor and I certainly would recommend him to anybody.

  2026-01-22

• Dr Jones was referred to me by my GP. Dr Jones was very professional and attentive to my specific concern.

  2026-01-22

• Very good

  2026-01-19

• Very professional and positive experience.

  2026-01-19

• Excellent practice, have definitely referred friends and family to Dr. Jones and wonderful staff.

  2026-01-19

• Friendly, focused and informative

  2026-01-19

• Dr. Jones was absolutely excellent!!

  2026-01-18

• I arrived late but everyone was very kind & accommodating.

  2026-01-15

• Dr. Jones was great. I learned more about what was going on in my ear from one visit with him, than I got from 2 visits with the ent I have seen at Plymouth ent!

  2026-01-14

• Sat down, explained everything very well, ordered appropriate tests and referrals

  2026-01-13

• I've been Dr. Jones's patient for a number of years and have always been pleased with his manner, his attention to my concerns, and the effectiveness of his treatments.

  2026-01-12

• good quality medical services provided

  2026-01-14

• Knowledgeable doctor, well prepared to discuss past history and concerns with the patient

  2026-01-12

• Respectful listener

  2026-01-07

• Dr. Jones was great. He listened to me and I thought I had vertigo and it ends up after listening to me, that I don't have vertigo I have vestibular migraines and that makes sense with my symptoms

  2026-01-05

• All set

  2026-01-10

• Dr. Jones is an excellent physician. He takes the time to share information and to make sure I'm understanding the info he's passing on to me.

  2026-01-01

• Dr Jones was very helpful.

  2025-12-29

• A great job done.

  2025-12-29

• I've seen Dr Jones for years and think he's a great doctor and I'm glad to be able to see him

  2025-12-31

• Moving soon helped find a new doctor

  2025-12-24

• He was great. Unfortunately, there's not enough doctors and specialists on cape cod, so it sometimes takes a long time to get an appointment. Dr. Jones was fantastic and very thorough. I highly recommend him.

  2025-12-25

• excellent care was always provided

  2025-12-24

• Dr Craig Jones not only advised me and made suggestions but took time to explain why I should follow his advise and suggestions.

  2025-12-24

• I had a great experience, as I have in the past, with Dr. Craig Jones, and I think he is just an outstanding otolaryngologist. But yeah, great. Really, really great. We'll always stay with him.

  2025-12-24

• Dr jones explains things well

  2025-12-21