Pamela L Jones, MD

Patient Feedback

4.842826 average rating from 453 reviews

• Dr Jones was great! She gave me a thorough examination.

  2026-07-08

• Dr Jones is a lovely person and very knowledgeable. [redacted]

  2026-07-06

• Dr. Jones is an amazing Dr.

  2026-07-05

• I appreciated my visit with Dr. Jones last week. My visit with her was very thorough and I felt comfortable with how we closed the session. [redacted]

  2026-07-03

• All good.

  2026-07-02

• very informative discussion

  2026-06-29

• Everyone was great.

  2026-06-28

• Awesome!

  2026-06-27

• She diagnosed and explained my medical issue very quickly and explained the needed treatment.

  2026-06-27

• Folks there were outstanding

  2026-06-27

• Despite a jam packed schedule, the provider squeezed me in and scheduled several future appointments so I wouldn't be "locked out." She has vast experience with my issue and provided several exercises to do at home. I've only seen her for one treatment so far, and the care she provided was very helpful. I'm feeling confident that she can resolve my issue without needing further intervention from the doctor. She is very professional and a pleasure to work with.

  2026-06-28

• Dr. Jones and all the staff I encountered were professional, pleasant and very efficient.

  2026-06-25

• Great service thank you to all staff In this Facility.

  2026-06-24

• I had a wonderful experience when I went to Mass General and met with Dr. Jones and her staff and everybody was wonderful from the minute I checked in until the minute I left and I feel very comfortable with my upcoming surgery.

  2026-06-25

• Unfortunately due to my age and medical issues she is doing what she can, mostly suggestions and advise.

  2026-06-22

• I was very satisfied with Dr. Jones, meeting her for the First time I felt confident and Comfortable talking to her, she Explained everything very Clearly about the surgery. [redacted]

  2026-06-20

• This is great location with very caring staff working there

  2026-06-20

• I am infinitely grateful for the care I received from everyone, especially my Dr. Jones

  2026-06-19

• Dr Jones has always been professional, courteous and pleasant whenever I have a appointment with her.

  2026-06-16

• Excellent care.

  2026-06-16

• Everyone was just great thank you

  2026-06-16

• great treatment

  2026-06-20

• Extremely courteous and helpful

  2026-06-14

• So, we received excellent care from the hospital here in Melrose, regarding my daughter [redacted], and also at the hospital in Haverhill, we were wonderfully well taken care of, both by the attendants, the interpreter, and the doctor - incredible people, and I am very grateful for the care and patience, because I was very worried about my daughter. And thank God everything is fine. And that's it.

  2026-06-11

• Very professional and easy to talk to. Made sure I knew my options and that I made decisions for care

  2026-06-04

• TOO HURRIED

  2026-06-04

• Not much else to say except she was pleasant and seemed to be very pisitive

  2026-05-26

• Dr. Jones was excellent!

  2026-05-24

• She treated me well and she listened.

  2026-05-06

• Dr Jones is the best. Her staff is wonderful

  2026-05-05

• Everything was fine. She's a great doctor. I had no problems at all.

  2026-05-04

• Treatment and visit was great !

  2026-04-29

• Dr. Jones is excellent. She listens carefully, asks questions and spends enough time on this aspect of the visit. Her examination is thorough with more questions. She explains the surgery carefully using X-rays to illustrate whay she is saying. At the end of the exam she asked if we understood what would happen next and if we had any questions. An ecellent experience!

  2026-04-29

• Dr. Jones is a knowledgeable physician, with vast experience in orthopedic issues involving the hand, specifically.

  2026-04-27

• Dr. Jones is the best at her craft. Well known and respected in the community.

  2026-04-25

• Not much but great team beautiful facility fast courteous service

  2026-04-25

• Dr. Jones is a fantastic doctor. She treats her patients respectfully, explaining everything in easy-to-understand language. I highly recommend Dr. Jones.

  2026-04-22

• They were All very Nervous ce!!

  2026-04-21

• [redacted] Dr Jones was fantastic and so was the cast technician. very nice and helpful reception as well. all around great experience! thank you

  2026-04-21

• There was some miscommunication between the nurse and the Dr.

  2026-04-18

• Excellent provider.

  2026-04-22

• Doctor Jones listened and respected what I had to say.

  2026-04-13

• I have seen Dr Jones at another practice and she has performed two different surgeries on me. Happy I am able to see her again.

  2026-04-12

• Nothing else to say since everything went well at my visit.

  2026-04-11

• Always great

  2026-04-11

• Dr. Jones was very knowledgeable and efficient in explaining my options.

  2026-04-10

• I received excellent service from all the staff.

  2026-04-08

• Dr. Jones is the best!

  2026-04-07

• Dr Pamela Jones is the best Doctor.

  2026-04-08

• Dr Jones is the best

  2026-04-05

• The provider was delightful, very informative and caring.

  2026-04-04

• She is very nice and knowledgeable . First time meeting her.I have confidence in her.

  2026-04-03

• Very helpful appointment. Did an injection in my hands to solve my problem.

  2026-04-04

• Dr. Jones was very professional, thorough and very easy to understand

  2026-04-01

• Dr. Jones was Extremely professional , knowledgeable and compassion.

  2026-03-29

• My overall experience was positive. Dr. Jones was very knowledgeable, polite, and couldn't have asked for better service.

  2026-03-30

• Knowing if situations worsen dr jones would do the next best thing

  2026-03-28

• I was very satisfied with the care that I got from Dr. Jones. She explained everything to me, etc., and I was very pleased with the whole visit, and I appreciated it. Thank you.

  2026-03-25

• Yes, this will be my third surgery with Dr. Jones. I greatly appreciate everything that she's been able to do for me and her continued interest in my situation and her willingness to, you know, deal with me. I would return again if I needed to and I always speak very highly of Dr. Jones and I recommend her to my peers and I hope they use your services as well.

  2026-03-25

• Dr Jones met with me looked at my trays showed me exactly what was wrong. From there she gave me options and I took her advise and I'm healing.

  2026-03-24

• Excellent service, thank you.

  2026-03-23

• Very confident with Dr. Jones. I am dealing with Basil Joint Arthritis in both thumbs.

  2026-03-22

• Professional, courteous, and good bedside manners.

  2026-03-21

• She seemed very knowledgeable about what I am going through.

  2026-03-21

• I love all the Dr's, Dr. [redacted] saved my life along with Dr. Jones. Every dr is perfect

  2026-03-21

• They are very nice and explain things in a clear manner and they listen to what you have to say .. very respectful ..

  2026-03-18

• Okay.

  2026-03-16

• Dr Jones is wonderful, knowledgable and kind.

  2026-03-15

• Everything is fine.I am so happy.

  2026-03-14

• She was as good as I expected.

  2026-03-08

• Dr. Jones was very helpful and knows what needs to be done.

  2026-03-07

• They are wonderful and super attentive. Dr Jones is caring and communicative.

  2026-03-04

• I appreciated the time taken to explain my thumb situation clearly. Dr. Jones was friendly and clearly knew what recourse was needed.

  2026-02-18

• Did not wait very long considering how busy they were. Dr. Jones was right to the point.

  2026-02-18

• Thank you!

  2026-02-14

• I truly appreciate and trust doctor Jones judgment and suggestions and support

  2026-02-02

• Dr Jones is the best- highly competent, professional and caring.

  2026-01-30

• Great experience!

  2026-01-28

• Yes, I had a good experience. There haven't been any problems. When I've needed an interpreter, they've provided one. My primary care physician is good; I communicate well with him, and he explains things clearly. If there's anything he doesn't explain, I ask him. Okay.

  2026-01-28

• Dr jones is an exceptional Dr./surgeon, [redacted]

  2026-01-27

• I have total confidence in Dr Jones.

  2026-01-19

• I felt very comfortable there.

  2026-01-17

• They did an excellent job on me and they did everything I needed and wanted and helped me out. So I appreciate it. They did a very good job. Thank you.

  2026-01-16

• Very good doctor

  2026-01-14

• Dr. Jones was very good.

  2026-01-14

• She was a very good doctor, she treated me very well.

  2026-01-14

• Okay, everything went fine there. The people that saw me and, you know, examined me and gave me results and stuff, it was wonderful. So I learned a lot from them. And that's it. Thank you.

  2026-01-08

• I like my provider

  2026-01-05

• I was very, very impressed with the way I was treated. I thought the doctor was fabulous and the nurses were as well and I'm healing quite nicely. Thank you.

  2026-01-05

• Very pleasant interaction, good explanation of available options.

  2025-12-31

• Very compassionate and professional

  2025-12-29

• Very good experience. This is the reason I keep coming back.

  2025-12-24

• Clear explanations

  2026-01-07

• She knew exactly the concerns I had and was able to know what I was experiencing on my arm. The doctor was very patient kind but overall very knowledgeable.

  2025-12-21

• Dr. Jones is top notch!

  2025-12-20

• Dr. Jones was very knowledgeable and thorough. Good bedside manor!

  2025-12-20

• Dr. Jones was professional & courteous. She took the time to listen to my concerns and gave me follow up advise.

  2025-12-19

• Dr. Pamela Jones is a fabulous doctor. I would trust her with my life. I've had her in the past for a couple of hand surgeries and she's just incredible. I would recommend anybody I know going to her if they needed anything.

  2025-12-19

• Dr Jones very clearly explained and showed me what surgery on my thumb would involve, but said that I could take my time in seeing how things go without surgery, first. She also did not see the need for immediate carpal tunnel surgery that had been advised by another doctor. Lastly, she referred me to a Pain Management doctor in helping me to fully utilize the Mass General Brigham network. She was great!

  2025-12-16

• My medical issues are complicated and she took car to hear about them. This was my first visit with Dr. Jones

  2025-12-16

• DR. Jones is very pleasant, knowledgeable and professional

  2025-12-14

• Dr. Jones was great. Had to wait two months to get an appointment and on the day of the appointment (mid afternoon) she was running an hour late. But that's to be expected when seeing a high demand excellent doctor who spends significant time with each patient she sees.

  2025-12-14

• The provide is very good. Thorough and caring. Explained surgery very well.

  2025-12-14

• Provider was fine by I waited almost an hour and a half from my scheduled appointment time until I was seen by the doctor. She never acknowledged the delay or apologized for being late. It showed no regard for my time being valuable.

  2025-12-11

• Very knowledgeable and personable

  2025-12-11

• Dr. jones was very informative about my condition in a way I understood. She did not rush my visit and actually it was like talking to a friend. Very refreshing !!!

  2025-12-11

• Dr. Jones is equally friendly and professional. She can describe a medical condition and your options in easy-to-understand terms. She's very efficient but never makes you feel rushed.

  2025-12-09

• Excellent

  2025-12-09

• Respectful and informative

  2025-12-08

• It was very info

  2025-12-09

• I find this facility and staff to be very professional

  2025-12-07

• This was our first meeting. I really liked her attitude. She listened, suggested options, but didn't push for me to do anything drastic. She was down to earth, easy to talk with, and I felt respected as far as it was my body, my choice.

  2025-12-07

• Dr. Jones was quite kind and patient with my questions during my appointment and explained everything I had questions about.

  2025-12-04

• [redacted] I left without a good understanding of my diagnosis, chances of recovery, or what I can do in the meantime to keep the condition from getting worse (other than "don't do the thing that hurt you in the first place", [redacted])

  2025-12-03

• First the facility was immaculate. Everyone that I interacted with was exstremely professional and respectful. Great expierence.

  2025-11-30

• Could have been more gentle when giving injection

  2025-11-29

• Thank you

  2025-11-27

• May he always continue doing the good work he does.

  2025-11-26

• They were all fantastic

  2025-11-27

• Professional, polite, informative and respectful of my needs.

  2025-11-22

• Dr Jones explained everything to me, and gave me recommendations. The cortisone injection was very painful but I know that couldn't be helped! Will see her again to discuss surgery in the spring.

  2025-11-22

• Dr. Jones is amazing as far as I am concerned. She is one of those who is on top of their game. She referred to me as Euthymic which I was sure meant manly and attractive but I looked it up anyway.... just to be sure...

  2025-11-21

• Very professional and kind

  2025-11-20

• I had a wonderful experience with everyone from the office

  2025-11-17

• She was very lovely. I've had her before and she was very nice. She explained everything and I agree with everything she said.

  2025-11-17

• Great place to come for healthcare.

  2025-11-15

• Though she runs late, I know she spends time listening to her patients and I appreciate that. She was very clear with me. explained things well.

  2025-11-13

• Good communication regarding treatment options.

  2025-11-12

• Best place I've ever been in.

  2025-11-11

• Very efficient and informative!

  2025-11-09

• Awesome

  2025-11-08

• I felt so well taken care of. Clear and thorough in explaining the procedure. I felt confident in her performing the surgery.

  2025-11-06

• Dr Pamela Jones MD was exceptional. Very thorough with explaining my symptoms. Also addressed an additional problem with numbness in my deformed right hand.

  2025-11-05

• DR JONES PROVIDED CLEAR AND CONCISE EXPLANATION OF MY HANDS...THX...

  2025-11-06

• I was not quite sure exactly who I saw besides the doctor and the X-ray tech. I thought she might be a PA or nurse practitioner but I answered the nurse questions as I was not sure. Regardless of her role, she was very good.

  2025-11-03

• The care provider was highly recommended and I was totally satisfied with the attention to care with my issue. I had a great experience with this doctor and would recommend her to anyone who is in need of similar service.

  2025-11-03

• I found Dr. Jones very welcoming. She was able to schedule a surgery in the very near future. I am most pleased by this.

  2025-11-02

• SHE WAS FRIENDLY, INFORMATIVE,EMPATHETIC AMD I WAS VERY COMFORTABLE WITH HER

  2025-11-01

• Dr Jones is the best!!

  2025-10-25

• Dr. Jones is s true professional ...

  2025-10-12

• She's very nice and pleasant

  2025-10-12

• She was thorough and friendly

  2025-10-11

• I thought the overall atmosphere was very pleasing, everyone I talked with was very nice and I felt like my concers were taken seriously.

  2025-10-11

• Dr. Jones explained some options that other orthopedic Drs at MGH had said were out of the question. I was offered a new thumb brace, cortisone injection, and surgery options. Previous injections and surgery had been discouraged by Dr at mgh Boston and Waltham

  2025-10-11

• Dr Jones is the best and worth waiting for an appointment!

  2025-10-11

• Dr. Jones is amazing. She is so intelligent. She lets you finish when you have a question or a comment and or concern. I would highly recommend her for anybody.

  2025-10-10

• Dr Jones is wonderful. She spent a reasonable amount of time with me and answered all of my questions. She does this with all of her patients which is why there is a bit of a wait.

  2025-10-09

• Provider was knowledgeable and efficient Friendly and very informative

  2025-10-08

• Dr. Pamela Jones was professional explanatory very kind and assured me to contact her right away for an appointmentif there was any changes. I was very impressed with Dr. Jones.

  2025-10-08

• Very nice, would recommend Dr Jones to others.

  2025-10-08

• Dr. Jones gives me her full attention during my appointment, and always provides me with excellent care.

  2025-10-10

• DR. Listened to me when I was talking about my problem.

  2025-10-07

• I've been seeing this provider close to 15 years. This says it all

  2025-10-04

• Everyone are very personable and professional. They are very pleasant and efficient. They great with a smile every time!!

  2025-10-04

• Dr. Jones is an incredible surgeon. She's done a lot of stuff on my hands and elbows. She's wonderful.

  2025-10-02

• Yes, I saw Pamela Jones. She was very nice. She was very knowledgeable. I had a trigger thumb and she explained to me about it, what was needed to fix it. I liked her very much. I thought everybody in the office was very kind to me. Everybody made me feel comfortable. I was somewhat nervous when I went in there. I was glad that I went and yes, I would recommend them. I knew other people that had had her also and everybody was pleased with her. I never heard a bad word about her. Everybody was glad that they had her for a doctor. My own husband had her too many years ago and he had very good results and good luck with her.

  2025-10-02

• I appreciate seeing this doctor greatly, and I would recommend her to anyone, and if I have to go for another follow-up, I'll be more than happy to do that.

  2025-09-29

• The appointment was great, everyone was very helpful and the outcome was wonderful!

  2025-09-28

• I live Dr. Pam Jones! She had treated me a few years ago and I requested to come back to her!

  2025-09-27

• She was very decisive in her x-ray evaluation.

  2025-09-27

• Dr. Jones is very professional and takes time to explain everything in a way that is very easy to understand.

  2025-09-27

• Dr Jones was great.It was a very professional experience.

  2025-09-26

• Everything went well.

  2025-09-26

• Yes, I was very grateful.

  2025-09-26

• Congratulations to all of you for being so special. Thank you very much for your attention.

  2025-09-25

• This was the first time I had seen a specialist in this office. I was very pleased with the time given to me as well as the education received.

  2025-09-22

• Dr. Pamela Jones, was very patient and understanding about my concerns. She made me comfortable in knowing that she knew what the problem was. [redacted]

  2025-09-22

• Every person I spoke to was friendly and kind

  2025-09-22

• Excellent! I'd recommend her to all with no hesitation!

  2025-09-20

• Excellent

  2025-09-17

• My wife and I were extremely pleased with Doctor Jones and the staff at MGB Salem. We received personal attention and were provided with the information that allowed us to make informative decisions.

  2025-09-14

• Dr Jones is wonderful. She's treated me before for other problems and I was fortunate enough to follow her to this new and beautiful facility. I highly recommend her.

  2025-09-14

• Dr Jones explained the source of my pain very clearly. She treated me with respect and explained the options for future care if needed.

  2025-09-14

• All good!

  2025-09-10

• I'm happy with the results that I get from this office, and I'm well satisfied over the whole arrangement at this office.

  2025-09-08

• She described my upcoming operation as a challenge which I found rather disturbing.

  2025-09-03

• DR PAM JONES IS GREAT! SHE KNOWS HER STUFF!

  2025-09-04

• Very prompt, very helpful and very informative !

  2025-08-31

• Good at explaining treatment options.

  2025-08-30

• Dr jones was caring and listened to me. She had a plan for me. Very kind

  2025-08-30

• Dr. Jones was terrific. I couldn't have been more pleased with the care that I received and the professional way in which I was treated. I would highly recommend her to anyone who's looking for an orthopedic specialist.

  2025-08-29

• The doctor explained very clearly and it was very satisfactory.

  2025-08-29

• I feel Dr Jones is excellent and extremely knowledgeable in her field and am completely satisfied with her care.

  2025-08-27

• Care was good and the Dr. was fine. [redacted]

  2025-08-26

• Dr. Pamela Jones is professional, very knowledgeable, has wonderful personal skills and has a good sense of humor. Her clinical skills are outstanding! I felt well cared for and confident in her care.

  2025-08-25

• Prolonged wait as my visit was closed prior to seeing physian, however MA questioned my presence because I was checked out and not see.

  2025-08-23

• The doctor was great but the referring ortho doctor wrote that I should see the finger specialist in 4 weeks but I was given an appointment 8+ weeks later which was too late to see if the treatment was working or not. fortunately it did.

  2025-08-19

• I was very happy with a previous experience with her so I completely trust her. She explained everything and gave me confidence that my upcoming surgery will go very well.

  2025-08-16

• Dr. Jones is excellent,but appointments are over booked,I actually saw Dr.Jones one hour past my booked time.

  2025-08-16