Adam Scott Landsman, DPM, PhD

Patient Feedback

4.928571 average rating from 364 reviews

• A good experience!

  2026-09-03

• A wonderful experience with Dr. landsman who always examines, discusses, provides solutions and alternative solutions for affected areas. I'm always treated with respect, my questions are answered satisfactorily.

  2026-09-03

• Excellent care

  2026-08-30

• Wonderful care

  2026-08-30

• [redacted] He is a dedicated professional with a great work ethic doing the best he can with limited resources. [redacted]

  2026-08-31

• [redacted] He is thoughtful, engaged (and engaging), knowledgeable, and willing to discuss and explain issues related to the foot. He is a great doctor!

  2026-08-29

• I thought Dr. Landsman was extremely friendly, easy to talk to, easy to ask questions for. He answered the questions completely. He really understood why I was there and why I was concerned about my problem. He described it in very clear, very certain terms. I really loved meeting Dr. Landsman. I'm really excited that he's going to be my doctor in the future and I'm comfortable coming back to him for further surgery when necessary. Thank you.

  2026-08-28

• Dr. Landsman is exceptional! Skilled and wonderful personality- I'm lucky to have him.

  2026-08-27

• Excellent

  2026-08-23

• Excellent

  2026-08-22

• [redacted] Dr. Landsman has been by my side for over four years with my foot problems. My visit with him on [redacted] for the followup with my infected toe was excellent.

  2026-08-23

• Excellent in all categories

  2026-08-22

• Dr. Landsman was extremely kind and friendly during this, my first visit with him. We talked about expectations for the outcome of the Qutenza treatment and the process for getting the medication approved and shipped through my pharmacy. The doctor, very generously cut my nails, which were in need of that service, and told me that he does that as a standard service for his patients at no charge. I was impressed and most grateful for Dr. Landsman's generosity.

  2026-08-22

• It excellent as always!

  2026-08-23

• Always look forward to his competence and shared information.

  2026-08-19

• Outstanding physician!

  2026-08-19

• I don't need a minute. Dr. Landsman's a tremendous physician and he knows exactly what he's doing and he's compassionate and he's very down to earth. You can speak to him. Excellent physician.

  2026-08-20

• Yeah, my experience with Adam Landsman is probably one of the best experiences I've ever had with a physician. Adam is incredibly personable and really explains options very, very clearly. He takes the time to actually understand exactly what was going on with my ankle and he really gave me multiple options and clearly explained sort of the hierarchy of possible treatments and we're in the midst of that still. I can only give him rather, I can't, I can only give him the highest regard. He's as good a doctor, maybe the best, one of the best doctors I've ever seen and I'm 72 years old so I've seen a few. So there you go.

  2026-08-19

• Dr. Landsman is a wonderful doctor, who is always very well prepared, answers all questions, never seems rushed and makes sure that he gives complete instructions. I am so pleased to have him as my doctor.

  2026-08-12

• The provider is always very helpful and has creative ideas on how to manage my foot problems.

  2026-08-08

• I have been a patient of Dr. Landsman for probably over 10 years, beginning when he was at CHA. He is very kind and knowledgeable.

  2026-08-04

• He was really great and offered new information about affordable shoes for my feet.

  2026-08-02

• He had a wonderful bedside manner. Makes you feel comfortable and I feel he knows his stuff

  2026-08-01

• Dr Landsman is an excellent doctor - smart, thoughtful, insightful, caring and thorough.

  2026-08-01

• Very polite and caring

  2026-07-30

• Dr Landsman always listens to me. He is a very caring Dr.

  2026-07-27

• Landsman is amazing [redacted]

  2026-07-26

• Dr. Landsman is great very talented and always listens

  2026-07-26

• Dr. Landsman is very competent. He made me feel at ease. He explained things thoroughly, answered my questions, talked about future treatment, and I'm very pleased with everything.

  2026-07-24

• I have no complaints whatsoever. I am lucky to be under the care of my doctor.

  2026-07-23

• Dr Landsman knows what he is talking about, as I have issues with my feet and has been coming up with resolutions for these issues, that I am working on.

  2026-07-23

• Dr.Landsman is excellent very caring and careful knowledgeable and his advice to me was priceless

  2026-07-22

• This provider is fantastic. So kind, respectful, knowledgeable and completely aided in my situation for a wonderful solution and great patient experience.

  2026-07-23

• Dr Landsman is an exceptional person & Doctor. Mass General is lucky to have him!

  2026-07-22

• Dr. Landsman was very professional amd took his time explainng everything about treating my foot problem.

  2026-07-21

• Dr Landsman is a fabulous doctor!!

  2026-07-19

• What I have to say is very positive about this care provider. Always on time and always very respectful

  2026-07-25

• Everything at the office was lovely.

  2026-07-17

• Excellent Appointment.

  2026-07-14

• I have been a patient of DR Landsman for several years and I can not say enough good things about him. I have recommended him to several people.

  2026-07-14

• Dr. Landsman is outstanding professional, extraordinary intelligent, knowledgeable, friendly, well spoken, diligent , reliable , fantastic listener, the perfect doctor.

  2026-07-11

• Very professional and very caring

  2026-07-11

• Dr Landsman was warm and welcoming. He explained the procedure and answered all my questions.

  2026-07-03

• I thought Dr. Landsman was great. Knew his stuff. Lots of experience. Gave me a thorough examination. Provided valuable comment and feedback. Answer my questions clearly. I really enjoyed the appointment. Please thank him for me.

  2026-07-02

• This provider is always excellent and my feet are significantly improved in every aspect because of the care I have received.

  2026-07-01

• Very good and knowledgeable doctor with excellent interpersonal skills

  2026-06-28

• Dr. Landsman is an excellent provider and a really nice guy.

  2026-07-01

• A very competent doctor who knows his field. Also a good communicator and able to suggest steps I can take, discuss alternatives, and relate specific finding to general health. Excellent recommendations to care for current conditions.

  2026-06-28

• Dr. Landsman was amazing, patient, and informative. He listened to me carefully and was happy to answer my questions. He treated me with respect and genuinely was interested in what I had to say. After 2.5 years on a journey to heal my ankle I finally felt heard by a doctor who I thought actually cared about helping me get better. He spent 45 mins talking to me (no PA in the room) and I did not feel rushed during our discussion. He is the best doctor I have seen at MGH over the past 2.5 years. I pray he is able to help me feel better.

  2026-06-27

• Dr. Landsman is very knowledgeable, listens well, is patient and kind. ALSO, great care provider. Top notch doctor.

  2026-06-27

• I found the doctor to be very professional, very experienced, a very good listener. Any questions I had were thoroughly answered and just a pleasure to work with this person.

  2026-06-24

• Had a good session with Adam Landsman. He was quite thorough and provided a detailed description of my upcoming PRP procedure and the possible benefits it can provide.

  2026-06-21

• Was a seamless appt. Everyone was welcoming and pleasant. Explained everything well. Provider was very kind and knowledgeable.

  2026-06-20

• Dr. Landsman is a very good doctor. I would definitely recommend him to friends or family. He explains things very well. He's very caring and I definitely would recommend him. I think he's a 10. He's an excellent doctor and the nurses are excellent that I see all the time when I go in there. They're very friendly and they explain, they ask the questions on the medication. They do all the right things. I'm very happy with his office staff and him. Thank you.

  2026-06-19

• Dr. Landsman was the most well-informed, best physician I'd seen. He was number five out of all the physicians I've seen for this problem. He gave me a solution, he put a plan in place, and I felt extremely good after the visit. So I have a procedure coming up. [redacted]

  2026-06-18

• Dr Landsman is great! I waited until I got back from Florida to get his advice about swelling in my foot.

  2026-06-13

• Yes, Dr. Landsman is very knowledgeable and he takes care of his patients in a very professional manner. And when I left his office, I felt like I was walking on marshmallow. That's how good the experience was. And that's what I'd like to say. And I would highly recommend him anytime for work done on the feet. And thank you.

  2026-06-11

• I really appreciated how approached my issue. It's a long-standing problem, and we made a very reasonable plan to handle it. The MRI was scheduled right in the hallway, and the follow-up for the week after. I waited a VERY long time for this appointment. He didn't rush it at all, and he listened very carefully to the details I gave him.

  2026-06-10

• Dr. Landsman was outstanding in every way. He was well informed and communicated clearly and thoroughly. He was both professional and friendly. He immediately helped me to feel at ease talking with him and working with him. And he clearly has an outstanding knowledge of his field.

  2026-06-09

• This doctor by far outweighs any experience I've had with any specialist for orthopedic input. He took the time, he empathized with me, he made me feel like what I was going through was real and didn't minimize how I feel and what I've been going through with my pain and my symptoms. And he took the time throughout the entire appointment to go through the x-rays on the spot with me, did an exam, went through his findings in detail, and went through next steps in great detail. And when I looked at his report online with his clinical notes, everything was extremely thorough. So I just couldn't say enough amazing things about him.

  2026-06-08

• Dr Landsman is a pro! He knows it all, from footwear, pt , medical options etc! His warmth and clear explanations are much appreciated. He even discusses other related body parts that might impact foot issues. I appreciate his conservative approach.

  2026-06-06

• It was exceptional. It has been a long time since I experienced unhurried , attentive, thorough and respectful discussion about my issue . It was a pleasure!

  2026-06-02

• Dr. Landsman is very sincere and very thorough and kind and listens to his patients. I was very satisfied.

  2026-05-28

• Very helpful, knowledgeable, personable, caring. A top notch guy. I am very pleased to be under his care.

  2026-05-25

• Dr Landsman is the best in his field. Explains all he is doing and why. Described my issue and corrected it.

  2026-05-24

• excellent provider

  2026-05-23

• The provider.

  2026-05-22

• Very kind and experienced doctor!

  2026-05-21

• Dr Landsman tries not to cause any more discomfort

  2026-05-21

• Very easy to interact and at explaining the situation.

  2026-05-20

• The doctor was extremely knowledgeable, very calm, and explained everything to a tee so I thoroughly understood in layman's terms and I would definitely have a surgery with him.

  2026-05-18

• Dr. Landsman is one of the best doctors I've seen in my whole adult life. He listened to everything I had to say. Gave me very clear guidance on how to achieve my short term and long term goal for solving my feet problems. He answered all my questions with patience, took care of things in the most efficient way. He provided me with the most positive attitude for things I dreaded to have for the longest time: surgeries! I am very fortunate to have such a superb doctor to take care of my feet and I look forward to having the surgeries in the near future.

  2026-05-17

• Doctor landsman is an excellent doctor. I feel very fortunate to have him as my doctor. I would highly recommend him to any other patient. Mass general is very fortunate to have a physician of his expertise on the staff.

  2026-05-13

• Dr. Landsman was wonderful he explained things concerning my feet . I'm glad that he's my doctor I left my appointment feeling better mentally and physically.

  2026-05-12

• excellent

  2026-05-10

• The best. After 4 consults, he was the most knowledgeable!

  2026-05-09

• Very helpful with my concerns and foot issues

  2026-05-09

• Great

  2026-05-09

• Dr.Landsman was very thorough and incredibly understanding when I explained my difficulties coming from a childhood accident many years ago.

  2026-05-05

• Very thorough in explaining my X-ray results and how they related to my injury. He was a good listener and was very compassionate.

  2026-05-02

• outstanding provider, Dr. Landsman

  2026-05-02

• He cured my bursitis and effectively treats my ongoing Morton's Neuroma. Excellent.

  2026-04-29

• Dr. Landsman has taken care of my toenails for a number of years. Both my big toe nails are damaged and need to be checked, sanded, trimmed, etc every 5 months. He takes excellent care of them.

  2026-04-28

• Dr. Landsman is outstanding. He listens, he has good, sensible, practical suggestions about the issues with my feet. I would highly recommend him.

  2026-04-28

• Dr. Landsman was professional, caring and did a great job

  2026-04-30

• Adam a scholar and a gentleman

  2026-04-26

• Dr Landsman was very thorough and reassuring in the way he communicated information regarding my diagnosis and the proposed treatment plan.

  2026-04-22

• Dr Landsman is extremely knowledgeable and competent. He was able to solve a problem that I've had for over four years in a number of months. In addition, he is very personable, listens to your questions and explains the treatments very well. MGH is lucky to have this highly skilled clinician on their staff!

  2026-04-20

• Dr. Landsman is an excellent doctor and very nice man.

  2026-04-19

• He's the best.

  2026-04-19

• The doctor, made me feel comfortable and well cared for at all times. I truly appreciate your dedication and the care you provided. Thank you very much,

  2026-04-19

• excellent

  2026-04-19

• He is one of the best doctors in his field. I tried three others before I was recommended to him. I feel fortunate that he is my provider. He is the reason I am still able to play tennis. Kudos!

  2026-04-17

• Dr Landsman and his team are the best I wish he didn't make my toes so perfect so I can schedule another service

  2026-04-16

• I was completely comfortable and pleased with his care, expertise and apparent pleasure providing me with a great experience.

  2026-04-15

• Dr. Landsman is the best that I've had throughout many years.

  2026-04-17

• Dr.Landman is wise, knowledgeable, an excellent listener, respectfull, gentle, professional, understanding, a clear speaker,a good teacher in other words an ideal doctor.

  2026-04-13

• Dr Landsman was patient, answered all of my questions and had a wonderful professional demeanor. His staff were equally supportive and friendly.

  2026-04-11

• Overall an excellent experience!

  2026-04-07

• Dr. Landsman and his support staff are great. [redacted]

  2026-04-03

• Dr. Landsman, the podiatrist I saw that you're calling about, is very professional. And not only is he professional, he's a number 10, he's a credit to that hospital. He gives a wonderful image. He's very caring about his patients and he's very accurate in his information and advice. And I've had a wonderful experience in the time I've gone to him and I can't praise him enough. He's very, very professional.

  2026-04-01

• The nurse took extra time to make sure that my ankle wound was properly wrapped and made sure that I had the necessary materials to maintain the wrap

  2026-04-10

• This provider is excellent and gives excellent care.

  2026-04-01

• Excellent provider

  2026-03-29

• Dr. Adam Landsman is an excellent, excellent podiatrist. I have followed him to two different hospitals because he is so good. He knows me very well. He knows my feet very well. He remembers from four months ago what my feet looked like at that time. I am just really, really, really fortunate to have him as my podiatrist. Thank you so very much. Bye now.

  2026-03-27

• Dr Landsman takes good care of my feet. He provides options and the latest advances in foot care.

  2026-03-24

• Dr. Landsman has excellent bedside manners, explains everything well, and he was my first cardiologist to perform surgery on my right foot, and now I'm in attorney for my left foot.

  2026-03-25

• Dr.Landsman is very skilled in his profession. He is interested in the whole patient in addition to his feet. Wonderful podiatrist and wonderful person.

  2026-03-22

• Dr. Landsman is an excellent doctor. I have no complaints and only praise for his attentiveness and his skill.

  2026-03-20

• [redacted] I was pleased that the high quality of care has not changed. [redacted]

  2026-03-15

• Dr. Landsman is caring, knowledgeable, and never rushes through an appointment. He is a good listener and answers all questions thoughtfully.

  2026-03-04

• Dr Landsman was very good in identifying the problem, explaining the reason for my pain and offering options for treatment. I am pain free after callus removal and will return for next step. Now able to walk without pain .

  2026-03-04

• Provider was excellent and very knowledgeable

  2026-03-06

• Yes, I received excellent care and service and I couldn't have been happier. So thank you very much.

  2026-03-04

• Dr. Landsman is a wonderful individual, highly experienced, knows what he's doing and projects confidence. He's a wonderful doctor. Thank you.

  2026-02-27

• Absolutely excellent physician listens carefully and cares!

  2026-03-02

• Dr. Landsman was extremely knowledgeable with wonderful bedside manner and took a lot of time with me and knew how to treat my foot issues.

  2026-02-26

• Dr. Landsman is very experienced and has solutions that I never knew existed. Very encouraging!

  2026-02-23

• Dr. Landsman is knowledgeable, clear, and very helpful.

  2026-02-18

• Dr. Landsman and the entire team went above and beyond to provide medical care and to accommodate my schedule. I could not have asked for a more positive experience which was completely unique compared to other hospitals.

  2026-02-17

• Dr. Landsman is a tremendous clinician. He is extremely knowledgeable about his field and treatment, happy to answer any questions thoroughly, listens to all my comments and has wonderful professional manner. It is one of my favorite interactions with MGH. [redacted]

  2026-02-20

• Suffice to say I willingly drive 30 miles for this provider.

  2026-02-15

• Dr. Landsman was very thorough in his explanation of my problem. I appreciate his ability to explain and listen. He has given me hope to fix my painful situation.

  2026-02-15

• Dr Landsman was great only problem was scheduling follow up appointment I did not feel like he was listening to me and act like I was new patient even though I told I saw him that day and act like he was bothered I was asking for 4 month appointment and told next appointment was more than 6 month out or later

  2026-02-15

• The doctor was very attentive. He explained what needed to be done. I understood him very well. His manners were excellent and he listened carefully.

  2026-02-14

• Non-rushed, knowledgeabele and cured my issue.

  2026-02-05

• I am so privileged to be a patient of Dr. Landsman. [redacted] Dr. Landsman turned out to be the perfect podiatrist for me to see, with a confluence of expertise in podiatry and engineering; when it came to figuring out the mechanical issues with my feet, and arriving at a treatment plan, including highly engineered orthotics (by Dr. Landsman), Dr. Landsman was spot on. In addition, Dr. Landsman was caring, professional, kind, and unquestionably, expert. I thought I was previously seen by good podiatrists, before, but, Dr. Landsman unquestionably excels, in comparison to those other podiatrists. I am beyond grateful to Dr. Landsman, and to Dr. [redacted], for having such an outstanding team of World Class orthopedic surgeons and podiatrists at MGH.

  2026-02-05

• Very professional and knowledgeable. Also friendly

  2026-02-05

• He was very helpful and listened to my concerns. He also helped to fix the issue I was having.

  2026-02-02

• Dr. Landsman is excellent. I would recommend him to anybody.

  2026-01-30

• I had an excellent much needed visit with Dr. Landsman. I had not been able to see him for seven months. [redacted] I did not attempt to see another podiatrist because Dr. Landsman knows my situation. He was his usual best for me at this visit and I was glad I had waited to see only him in spite of the inconvenience this caused. Dr. Landsman is an exceptional physician and surgeon. I am grateful for being in his care.

  2026-01-30

• Hello. Dr. Landsman was very attentive and knowledgeable and he listened and he suggested things and I thought he was very nice and I was very happy with his demeanor and so forth and I was glad that I went and I think it will be a good thing going forward too.

  2026-01-28

• Very professional, attentive.

  2026-01-27

• excellent care

  2026-01-25

• Knowledgeable provider. Had ideas of different otc items to try. Empathic, Calming presence.

  2026-01-20

• Dr Landsman is the best! His knowledge, skill, kindness and understanding should be a model for physicians everywhere.

  2026-01-18

• DrLandsman has helped me immensely with my toe problem! He is patient, explains everything and no exactly what to do. The staff in his department are very friendly and efficient.

  2026-01-17

• Hi, the good doctor could not have been better. He's kind, he's extremely knowledgeable, he is generally conceded to be the king of the profession and one can only say the best possible recommendation and evaluation of him. I make this statement as a prior physician prior to retirement.

  2026-01-16

• Dr. Landsman is knowledgeable, careing, a great listener, I would rank him as among the best doctors I've ever encountered!

  2026-01-15

• Always a prompt and effective visit

  2026-01-06

• Excellent.

  2026-01-05

• Very kind, attentive, extremely knowledgeable and experienced doctor. Can't find strong enough words to express my great experience with this doctor. Thank you, Dr. Adam Landsman!

  2026-01-05

• Dr Landsman is the best. Approachable Easy to talk to and shows over the top care for his patients. I would rather have nobody else but him to guide me to recovery and have tremendous trust in his advice

  2026-01-05

• Uniquely qualified and knowledgeable Kind and thoughtful

  2026-01-04

• Great communication throughout whole process.

  2026-01-04

• Excellent skill set and very professional in manner

  2026-01-05

• Dr. Landsman diagnosed the issue immediately and recommended a solution in a very clear and understandable way, including a follow up plan, if necessary.

  2026-01-03

• I feel I am in the best hands. Dr Landsman is the best!

  2025-12-30

• Dr. Landsman is a consummate professional. He listens carefully, asks pertinent questions about the issue(s) that are bothering me, then carefully conducts an examination, culminating in a detailed diagnosis. Due to these traits I trust his diagnosis and treatment of my issue explicitly.

  2025-12-29

• Always a great experience with Dr. Landsman.

  2025-12-31

• Friendly and professional, clear and well articulated description of the problems and good directions

  2025-12-29

• Dr Landsman has a very compassionate and caring manner and explains things well. He listens well and never rushes the appointment.

  2025-12-29

• The provider was extremely helpful, showed an interest in my care, provided me with the answers that I needed, answered my questions, and overall was a terrific provider, provided me with the services that I needed.

  2025-12-28

• Dr Landsman is always professional, caring, and listens to my concerns. He is the best podiatrist I have ever worked with.

  2025-12-21

• I have seen this provider for about 12 years and I only have good things to talk about. He is a very attentive, very real person, very capable being both a doctor and a doctor in philosophy.

  2025-12-15

• Highly knowledgeable. Friendly. Skilled.

  2025-12-14

• Very thorough and thoughtful. Explained things very well. Excellent listener.

  2025-12-12

• Dr. Landsman was and is a caring physician who fully understands my issue.

  2025-12-11

• GREAT

  2025-12-11

• It is secure and wonderful to see dr Landsman. I look forward to my visots there He is a great doctor

  2025-12-11

• Dr Landsman was very informative with the exam. I had surgery last year and I'm confident that this surgery will go well.

  2025-12-17

• Dr. Landsman is always professional, shows empathy and compassion, and listens to me every time I come in. He's an excellent doctor and I recommend him to family and friends. I would never go to another doctor besides him and Dr. [redacted].

  2025-12-11

• This care provider listened very carefully to y problems and gave me some good solutions,gave me a prescription to make me feel better and provided me with equipment Iam using.

  2025-12-11

• Always treated with respect, I'm pleased that appointments are closer together now

  2025-12-11

• Great information about how to take care of my foot

  2025-12-09

• spent a greet deal of time explaining all

  2025-12-07

• The xray tech, Grace, was great! Dr. Landsman was great!

  2025-11-30

• Dr. Landsman provides a patient with outstanding in depth knowledge, care and treatment for their current diagnoses. Dr. Landsman is outstanding and a patient couldn't be in more capable or caring hands!

  2025-11-26

• Dr Landsman is very respectful and explains the process as best as he can in terms that I would understand. It's a confusing subject.

  2025-11-26

• Extremely knowledgeable & professional

  2025-11-26

• Excellent doctor. Top doc. Very understanding and extremely proficient!

  2025-11-22

• The doctor was very, very polite. He listened to me. He explained things in layman's terms. And I enjoy being his patient.

  2025-11-21

• Excellent doctor, lucky that I was able to meet this DOCTOR.

  2025-11-20

• Dr. Landsman took the time to explain different options for treatment which was very helpful .

  2025-11-19

• Excellent Care overall.

  2025-11-17

• ALL was Excellent overall!

  2025-11-16

• The provider was very good and treated me wonderful.

  2025-11-14

• I have known Dr. Landsman for many years. About [redacted] years ago, he actually saved my husband's foot. [redacted] So he is our doctor of choice. We will not go to anyone else. Yes, we have suggested him and only him to other people. That's it. Thank you.

  2025-11-14

• He is an excellent doctor

  2025-11-13

• I always feel with DR Landsman I am in very capable hands

  2025-11-10

• Dr. Landsman is the most wonderful doctor I have ever dealt with, the most wonderful surgeon I have ever had to deal with. He is so great. I tell everybody about him.

  2025-11-10

• Dr was very attentive and informative. I was very comfortable with his manner.

  2025-11-08

• Doctor was terrific

  2025-11-06

• I have been a patient of Dr Landsman for many years. My previous podiatrist more or less gave up on me after I dared to question him on something, and I went to see Dr Landsman. He immediately knew what to do. I have seen him ever since.

  2025-11-06

• We discussed options for inflammation around my toes, as well as the use of arthritic creams.

  2025-11-04

• Even though dr landsman was in discomfort, he performed his work at a slow pace comfortable for him

  2025-11-01

• Dr. Landsman was thoughtful from beginning to end and I could not be happier with my experience.

  2025-11-03

• The Dr. was excellent. The computer scheduling was off however.

  2025-11-01

• Dr. Landsman is an asset to your hospital. He is very deserving of the highest score I have submitted.He is the main reason why I travel from New Hampshire to have him treat my foot problems.

  2025-10-29

• Great doctor.

  2025-10-29

• Dr Landsman is professional as well as personable and explains things completely as well as making me feel well taken care of.

  2025-10-29

• All good

  2025-10-26

• Dr Landsman, did a great job explaining my issue in understandable language and my options going forward. He was kind and empathetic.

  2025-10-26