Matthew Scott Russell, MD

Patient Feedback

4.877 average rating from 400 reviews

• He was very friendly, I was relaxed during my visit. He was very informed on my condition.

  2026-09-04

• Dr.Russell provided excellent patient rapport regarding present concerns and questions. He offered a recommendation for further study. I appreciated his relaxed communications with valuable input. Thank you

  2026-09-01

• Dr. Russell is an excellent doctor.

  2026-09-04

• Excellent care, fantastic people

  2026-09-02

• Made me feel very comfortable throughout the whole process

  2026-08-26

• very caring and made my visit very pleasant

  2026-08-26

• Dr. Russell is very attentive, I appreciate the care he gives

  2026-08-25

• Great experience with quality care

  2026-08-24

• My whole experience with Dr. Russell and his staff was excellent.

  2026-08-23

• Good experience

  2026-08-22

• Dr. Russell was was both friendly and professional.

  2026-08-22

• Dr. Russell had very good rapport.

  2026-08-20

• Dr Russell was very knowledgeable and discussed my medical issue in layman's terms. He was easy to talk to, friendly, and interested in answering my questions and concerns. The appointment was not rushed. Dr Russell definitely spent a good amount of time with me.

  2026-08-21

• Very knowledgeable caring doctor with excellent communication skills

  2026-08-19

• Dr Russell was very thorough and he explained the procedure and results with plain language. At no time did I feel he rushed the appointment or was not hearing my concerns. I would definitely recommend him to others or return myself if I need further care.

  2026-08-19

• Very good

  2026-08-18

• Very thorough doctor, explained everything in full detail and I would recommend him to anybody. He's a very, very good doctor. Thank you.

  2026-08-19

• Dr. Russell is one of the best doctors I have ever seen. He is compassionate and respectful, listens very carefully, and explains everything very patiently. He is not only a highly skilled doctor but also a truly wonderful person.

  2026-08-17

• Dr Russell is compassionate and is great!

  2026-08-16

• Wow! So personable! I learned so much from Dr Russell and he helped me tremendously

  2026-08-16

• He was very good, well knowledge, and seemed to care about my problems

  2026-08-24

• Doctor told me he would discuss with a surgeon. I was expecting to wait to hear back, but to my surprise, the doctor personally called me back within 2 days to discuss our next step. He told me he would have an appointment set up - this was taken care of the next day. Very efficient, kind, courteous and thorough.

  2026-08-15

• Excellent doctor, very good experience.

  2026-08-15

• Dr. Russell is always very helpful and clearly very knowledgeable. This office has been great to work with.

  2026-08-14

• Happy the way I was treated

  2026-08-12

• Dr Matt Russell is good person, he explained me all about my sleep disorder.

  2026-08-13

• The doctor seemed knowledgeable in so many areas, not just ear, nose and throat. I wish he could be my primary care provider. I left with a spring in my step.

  2026-08-10

• Down to earth & smart Doctor. Good combination for me.

  2026-08-11

• Dr Russell is profestional with a regular guy approach which is nice

  2026-08-11

• Dr Russell took the time to explain what he saw, and discussed plan for my treatment going forward.

  2026-07-30

• Dr Russell, was kind and empathetic. He listened to me with patience and care. He explained the procedure he was doing softly and made me feel at ease. He then went over the results of my CT scan slowly and explained everything he saw. I was very anxious and he made me feel comfortable.

  2026-07-29

• Always easy as it's a regular maintenance visit.

  2026-07-27

• All was great

  2026-07-26

• Dr. Russell was very informative and went above and beyond explaining my test results and I was very impressed. Thank you.

  2026-07-29

• I was given lots of pertinent information about my hearing condition and was given tips on how to cope with it as there is no cure for it. I wanted it fixed but at least now I understand it

  2026-07-26

• Dr Russell is very professional

  2026-07-25

• Excellent

  2026-07-25

• Very caring and helpful in explaining everything to me!

  2026-07-25

• He was excellent. I was very nervous about my visit. He took the time to listen to me and also to explain how the procedure would be done. He was calming ,so to make me feel less anxious , which was very important to me. He diagnosed me and also suggested I see a colleague of his for a further evaluation of the condition. I needed to find an ENT doctor and wanted to go to a local office. I'm very happy that I was able to get an appointment with him and have already recommended him to family members and friends.

  2026-07-22

• very kind and understanding always

  2026-07-21

• Doc explained everything well.

  2026-07-23

• I had such a good overall experience I felt very comfortable with the overall staff

  2026-07-18

• Seemed very knowledgeable and had great communication

  2026-07-18

• The physicians were very kind and great listeners during this time.

  2026-07-16

• Dr Russell was very knowledgeable and attentive. I appreciate the way he spoke to me and listened to my concerns. He was reassuring

  2026-07-15

• I had specific issues and they were great in accommodating me quickly and met my needs.

  2026-07-04

• Matthew Russell is very personable and that's important. He has warmth, he's relatable, makes you feel at ease and helps you understand things. Overall, he's great.

  2026-07-03

• He and his staff were excellent. Went over everything with me

  2026-07-01

• Very satisfied

  2026-07-01

• Dr. Russell was amazing.

  2026-07-01

• Hearing test for hearing aids

  2026-06-29

• Dr Russell was very thorough and listened to my questions . He is very caring , he really cares and offers solutions.

  2026-06-24

• Everything was good

  2026-06-22

• Excellent! It took a couple of months to get the appointment, but it was worth it. Dr Russell impressed me greatly.

  2026-06-21

• Doctor Russell is highly professional, caring, and knowledgeable. An amazing doctor.

  2026-06-18

• I have no complaints and I'm very happy with my healthcare providers.

  2026-06-19

• Good listening skills about my concerns.

  2026-06-18

• Dr. Russell is such an excellent doctor. He is knowledgeable, he listens well, he explains things clearly, and he has such a pleasant personality. The original sinus issues I had been having were beautifully dealt with by Dr. Russell. My sinus issues pre-Dr. Russell were causing me to feel miserable. I am so grateful for his A+ care. [redacted]

  2026-06-17

• Dr. Russell was extremely thorough, knowledgeable, and kind.

  2026-06-11

• Good experience

  2026-06-10

• This doctor was excellent. He listened to me. He gave me, he prescribed some medication for me. He explained totally and thoroughly what was going on with me. I have full confidence in him and I have no hesitation in recommending him and seeing him again.

  2026-06-11

• Likes me his relaxed demeanor and the manner in which he talked to my [redacted] yr old dad

  2026-06-10

• I wish all my providers could be as concerned about my health. I think Dr. Russell is the best Dr. I have ever met in my entire life!! Rating +

  2026-06-09

• Respectful and honest .

  2026-05-26

• New dr for me and dr Russell was very nice and felt visit was very positive and looking forward to next routine visit.

  2026-05-24

• Excellent provider explain clearly everything that I could understand. Highly recommend him.

  2026-05-20

• Very knowledgeable and easy to talk to.

  2026-05-18

• Informative and very helpful!

  2026-05-15

• Very knowledgeable

  2026-05-13

• He was very helpful to me. He explained things as much as he could. That's it.

  2026-05-13

• He was excellent. He listened very, very good to what I had to say.

  2026-05-15

• Very good to not hurt me with cleaning in my ears, also very polite.

  2026-05-12

• listened to my issues, very helpful. explained thoroughly, very professional

  2026-05-11

• DR RUSSELL WAS GREAT AND FIXED MY ISSUE PERFECTLY. THE HEARING TEST THEREAFTER WAS ALSO GREAT AND COMPREHENSIVE, AS WAS ALEXANDRA WHO ADMINISTERED IT.

  2026-05-07

• Dr. Russell was attentive, down to earth and very socially responsive. It was easy to connect with him and trust him , especially since it was our first time meeting. I am happy to refer others to him.

  2026-05-06

• [redacted] Dr. Russell is an excellent physician. I'm really pleased I am a patient in his practice.

  2026-05-07

• I tried to explain all the problems I was having in my neck and my throat and the doctor cut me off and didn't want to hear it.

  2026-05-06

• Listens. Is gentle. Informative

  2026-05-03

• Doctor was exceptional. He explained everything in detail.

  2026-04-30

• I received outstanding care by Dr. Russell and a very thorough exam. Dr. Russell explained the reasons for my symptoms as well as some treatments going forward. I had numerous questions for Dr. Russell about my condition and all were answered in an manner which was understandable and I was given ample time. Never felt rushed. I could not have asked for more from the exceptional office visit with Dr. Russell and his team. Thank you!

  2026-04-10

• It was an ear appointment so not a life threatening issue. My test results were explained, I was told all was well come back in 5 years. It was as much as I could expect from such an appointment. Dr was very courteous. [redacted]

  2026-04-08

• very good at explaining my visit.

  2026-04-09

• Dr. Russell has been great. I would and have recommended him to others.

  2026-04-08

• Great encounter

  2026-04-06

• Dr. Russell was gentle and thorough.

  2026-04-04

• Dr Russell is well informed and reviewed all pertinent information. [redacted]

  2026-04-01

• Nothing but praise. Thank you!

  2026-04-05

• Dr. Russell is excellent. Thoughtful and attentive at all times!

  2026-04-01

• Yes, my experience with my doctor and my nurses was very nice. It was very nice. I don't have any complaint. Everything was good. Thank you.

  2026-03-27

• Personable, Professional, Instructive regarding all aspects of the visit, findings and plan of care. Exceptional!

  2026-03-25

• Dr. Russell and staff were very helpful and pleasant.

  2026-03-24

• He listened to my concerns, was respectful, compassionate and explained everything to me in a way I could understand.

  2026-03-21

• Dr. Russell was very adept, intelligent and detailed. He discussed my diagnosis im depth and answered all of my questions with regard to next steps and what to expect in a very concise way that was easy to understand and digest. I appreciate his honest, straightforward approach.

  2026-03-21

• Thorough and realistic

  2026-03-17

• It was a great consultation

  2026-03-17

• Dr. Russell gave me a great deal of confidence in his skill and experience, and I was very pleased to be referred to him.

  2026-03-20

• This was my first time with this provider and at this office. I would not hesitate to recommend both to family and friends. This provider listened attentively and recommended various options for my condition.

  2026-03-18

• Dr Russell did a complete review of my issues and explained what would be happening at this appointment. He listened intently on my current issues and did a review of hearing and vestibular system to help with ongoing dizziness

  2026-03-14

• OUTSTANDING!

  2026-03-14

• Very no nonsense at the beginning and then opened up. Was a little scary at the beginning

  2026-03-10

• I appreciated the explanation for how the issue I was having could be treated and recommended the management strategy that was least invasive and I left feeling comfortable with next steps.

  2026-03-13

• I wad very comfortable with everyone and they were very nice to me

  2026-03-11

• He was very informative. I really appreciate his bedside manner. He was very, you know, calm and collective on how he's going to help me and, you know, fix my problem as best as he can. I just can't say enough about him. He was very, very good. Very good. Thank you.

  2026-03-09

• He was gentle and efficient

  2026-03-10

• Excellent care provider. He explained everything. He went over what I'm going to do. I pretty much, you know, he took my symptoms down and referred me to the same kind of medication I've been on. So it was excellent. Thank you.

  2026-03-06

• Thank you

  2026-03-04

• Excellent

  2026-03-04

• While respectful and responsive, had an aloof bedside manner and seemed a bit under pressure or his face was stern. If I was not a confident person, I might have felt intimidated. Likely just his natural state but considering I experienced minor hearing loss I was looking for a more caring approach.

  2026-03-02

• My situation was not a complicated one however I felt very comfortable with what Dr. Russell had to say and his thorough exam.

  2026-02-19

• Everyone was very professional and helpful

  2026-02-19

• Dr Russell was thorough, explained everything and responded to any questions I had

  2026-02-18

• Very pleasant

  2026-02-18

• Great experience

  2026-02-11

• Dr. Russell made me feel so at ease! He explained everything in a way that I could understand and took his time. Dr. Russell is so knowledgeable and I felt like I was in good hands! Thank you for your good care Dr. Russell!

  2026-02-11

• Dr Russell was skilled,knowlegable and very comforting. Definately one of my favorite doctors ever

  2026-02-26

• Very responsive and smart

  2026-02-26

• Dr. Russell is approachable, knowledgeable, and I'm glad that I have him in my corner.

  2026-02-11

• Excellent

  2026-02-08

• Dr Russell is smart and kind.

  2026-02-07

• I had a good time with Dr. Russell. Everything went fine.

  2026-02-06

• Dr. Russell is my favorite Dr. He dosen't just check my ears. He let's me ask general health questions and then thoughtfully gives gudiance on blood presure management, CPAP, weight controll and other topics. 10 out 10 stars! The staff are awesome too. I always feel that I am good hands.

  2026-02-05

• Professional Clear communication

  2026-02-08

• Professional and caring.

  2026-02-07

• Very thorough and enjoyable to speak with.

  2026-02-05

• Dr Russell took his time and explained everything to me in detail he went over films with me listen to what I had to say and for the first time in years I felt like I was not gaslighted

  2026-02-04

• The entire visit was excellent, I really appreciate the care and time they spent with me, I think they may actually determine what is the root of my sinus issues

  2026-02-02

• Overall kind and sincere staff and very professional

  2026-02-02

• Dr. Russell was very well informed, good-natured. He spent a lot of time discussing my situation and options with me, ordered some imaging and plans to follow up. So I think he did a good job. He said if I did need to have a surgical procedure in the end, in my particular case, he would refer me to a colleague. That was my only concern.

  2026-02-04

• The provider was extremely curious about my issues. He shared my case with other colleagues. They all concluded the same thing. He was extremely thorough, personable, comfortable speaking with him. He was excellent.

  2026-01-27

• Doctor was awesome. The nurse, front desk were very pleasant and made me feel great.

  2026-01-27

• He took time to find out what my concerns were and addressed them so I could understand what was happening.

  2026-01-27

• It's a pleasure to deal with this medical office in all respects.

  2026-01-24

• Both the hearing test technician and the doctor were excellent.

  2026-01-23

• I really appreciate how he didn't rush me and listened carefully to what I had to say. He patiently answered all my questions and was very helpful.

  2026-01-21

• First visit here. Everyone was professional, knowledgable, friendly and helpful.

  2026-01-22

• Dr. Russell was easy to talk to. He provided a relaxing environment. You can immediately tell he was knowledgeable and passionate about his work. I am very happy he was my ENT.

  2026-01-25

• Dr. Russell was very professional and a good listener. He explained my test results clearly and gave me excellent advice. I trust his medical expertise.

  2026-01-18

• Dr Russell is great. When it came time for my son to see an ear Dr, we booked it with him.

  2026-01-14

• Dr Russell is someone that I have great confidence in as a doctor. He is very good at explaining things and is very knowledgeable. He is willing to listen to the patients concerns and questions and I never feel rushed during my appointments. I'm very happy and thankful that he is my doctor.

  2026-01-11

• He listened to all my concerns and provided good points on my condition.

  2025-12-25

• Excellent care

  2025-12-25

• Very comfortable.

  2025-12-22

• Wonderful

  2025-12-24

• Always very proffesional, always on time. And very personable.

  2025-12-17

• Dr Russell is a good listener and communicator, congenial, and treated me like family.

  2025-12-16

• Dr Russell was very professional and also patient friendly. She performed the necessary procedure with great care and efficiency.

  2025-12-11

• Dr. Russell was excellent. He made me feel comfortable and was very knowledgable. His great knowledge and depth of understanding my issue was a great comfort. He is a model physician. Would highly recommend him.

  2025-12-11

• Dr Russell was great - did not rush me, listened very well, and gave a good, clear recommendation and advice for my options going forward. I felt like he related to me personally. Great visit.

  2025-12-11

• Very courteous knowledgeable and explained everything

  2025-12-11

• Excellent

  2025-12-11

• Very helpful and informative.

  2025-12-09

• He was very, very knowledgeable. We were very happy with him. That's all I can say.

  2025-12-11

• Really great listener, kind and very intelligent. I would not hesitate to recommend him to anyone.

  2025-12-07

• A very good experience ; Dr. Russell was thorough and listened to my concerns. All those working in the Stoneham office were welcoming and open to finding the best appointment dates that meet my needs?

  2025-11-27

• Dr. Russell is very knowledgeable and helpful. Never felt rushed by him and my experience with him was pleasant. ty for all of your help

  2025-11-27

• Dr. Russell is excellent.

  2025-11-23

• I feel better about my hearing

  2025-11-23

• I was greeted with great reception from the receptionist. I was taken right away. I don't know if it was a nurse or an assistant, but they sat me down and said everything was going to be okay. And in a reasonable time, the doctor was in and he took care of my problem. And I would say it's an absolute 10 on everything that went on that day. So I would highly recommend this place to go to. Thank you very much. Goodbye.

  2025-11-23

• All the people i came in contact Where nice, friendly listened and .ade me feel wel ome and comfortable. I a. Greatful to have thd care and attention I needed.

  2025-11-19

• He was excellent! He listened to what I had to say, he checked out my concerns, very caring!

  2025-11-20

• Dr. Russell was very professional but kind and caring also. He listened to my concerns. We made a plan together going forward.

  2025-11-19

• Hello. So far, so good. I have a good rapport with the doctors in the office. My surgery's on the 24th. Keep my fingers crossed. Everything goes right. I'm good. Thank you.

  2025-11-20

• very professional and knowledgeable. ,very satified with the visit and the entire staff. thank you.

  2025-11-05

• Dr Russell is a caring and professional provider and treats patients with respect and courtesy

  2025-11-05

• Dr Matthew truly made a positive difference in my health

  2025-11-04

• Very knowledgeable

  2025-11-03

• The patient, myself, was in a difficult situation with a severe nosebleed. Dr. Russell, MD. handled the situation in a very professional manner and dealt with my issue in a straightforward in a way that he explained my treatment. Dr. Russell, M.D.is an outstanding physician and I look forward to a followup visit with him.

  2025-11-01

• Professional, knowledgeable.

  2025-10-30

• he provided excellent answers to all my reasons for the visit

  2025-10-30

• Very good indeed.

  2025-10-29

• He was totally Courteous and Professional

  2025-10-31

• I have always been treated very well and listened to whatever I have to say. I am very satisfied with this office and Dr. Russell.

  2025-10-29

• He was very patient with me, listened carefully and explained everything clearly. He was very personable and thorough.

  2025-10-26

• My doctor is excellent and provides great care. He listens and always has good information to help me make an informed decision.

  2025-10-17

• Dr Russell was excellent, above & beyond my expectations. Clearly explained everything, plus showed me musician's ear accessories cc on the web to help me to one form the loud home environment, tv & music due to my husband needs to hear for his own nearing deafness. Dr R is caring compassionate, kind & expert at his speciality.

  2025-10-15