Frances Wu, MD

Patient Feedback

4.827061 average rating from 643 reviews

• Dr. Wu is great, very professional and thorough with my examination. [redacted]

  2026-07-08

• great experience

  2026-07-07

• Was focused on me and listened and answered my questions.

  2026-07-07

• Dr Wu is always kind, thorough and helpful-she is an excellent doctor.

  2026-07-06

• Very professional and informative.

  2026-07-06

• I am so thankful for the care I have received. The skilled professionals have made me feel reassured of my recovery and the long range prognosis. I have recommended MEE to friends that may need it. Thank you all!

  2026-06-30

• Dr. Wu is my 3rd "official" retina doc since I've been coming to MEE. It is always a difficult transition but the changes were assigned when the other docs became unavailable. Now I am very happy with the care and concern from Dr. Wu. She explains the scans and is pleased with how I'm doing. She is very comfortable for me to be with her.

  2026-07-01

• Not much they were great

  2026-06-30

• The service was excellent. Got all the tests I needed within the same day.

  2026-07-01

• Have really been happy with the care I've received from Dr Wu.

  2026-06-28

• I have been a patient with Mass Eye and Ear for 8 years now. I am very pleased with their attention to detail and professionalism.

  2026-06-28

• Dr. Wu seems to be a fine doctor. [redacted]

  2026-06-28

• Dr Wu is a very good listener. She makes me feel very comfortable. She has an excellent way with patients.

  2026-06-29

• She is excellent [redacted]

  2026-06-27

• Great people! Personable! Professional! They really care! It's just not a job to them, they really care! They show empathy!

  2026-06-27

• First time seeing Dr wu. Very thorough, nice to talk to, explains everything

  2026-06-27

• Dr Wu communicates very well.

  2026-06-27

• Dr Wu is very thorough and explains everything very clearly.

  2026-03-16

• Great visit great care

  2026-03-15

• outstanding .

  2026-03-15

• Great experience

  2026-03-14

• Great expertise, wonderful diagnostic services

  2026-03-15

• Dr. Wu explains everything very clearly and listens to any questions or concerns that I might have.

  2026-03-14

• Dr. Wu was excellent. She explained things thoroughly on my level and asked if there was anything I didn't understand. I would definitely recommend her to a family member.

  2026-03-13

• I am so fortunate to be able to see Dr Frances Wu - she has the experience and knowledge needed for the uncommon problem I have. My home state retina specialist sent me to her because she's the doctor other doctors send their cases to for treatment.

  2026-03-12

• My provider is very thorough. i am provided with full explanation of the examination.

  2026-03-12

• Everyone was Amazing [redacted] the first person doing eye test was Great!! Other People doing test along the way we're Great!!! Then we saw Dr Wu Amazing!!! Just wanted to say Thank You To everyone we had contact with!!! Thank You I really wish every Hospital work with patients this way!!!

  2026-03-11

• Dr Wu explained the results of the tests well.

  2026-03-10

• [redacted] THEY WERE ALL GREA PROFESSIONALS THANK YOU

  2026-03-08

• They were great

  2026-03-05

• Wonderful

  2026-03-04

• Dr. Wu was wonderful. With the diagnosis my Dad was given she was very thorough in her explanation and very sincere. She made us feel like she was giving my Dad the options for treatment and her honest opinions for each. She explained the plan going forward in detail. When we left we felt like we had a good understanding of what lay ahead.

  2026-03-02

• very proffesional

  2026-02-27

• It was all fine.

  2026-02-25

• Dr. Wu is wonderful. I have the upmost confidence in her. She explains everything and never rushes thru the exam.

  2026-02-27

• Yes, I felt that she was very knowledgeable, very kind, and I enjoyed her thoroughly. So I highly rate her a 10.

  2026-02-25

• I'm very happy with the medical service I received at MEEI.

  2026-02-23

• Very satisfied.

  2026-02-18

• I was thoroughly impressed with the all of the staff and doctor. Wait times were short, staff was courteous and informative and extremely professional.

  2026-02-18

• It was fine, [redacted]

  2026-02-18

• Dr Wu was excellent. She explained everything thoroughly. Very pleased with the visit

  2026-02-17

• Very knowledgeable, thorough, informative, patient and kind

  2026-02-14

• I've just been left with more questions regarding return to work goals and more specific restrictions and limitations and some of it may have been my fault because I could have been clearer about my occupation, but I'll be following up with a three-week post-op discussion.

  2026-02-16

• This was very helpful.

  2026-02-13

• The provider was excellent. She gave me all the information I needed to know answered any questions that I had.

  2026-02-12

• Excellent care

  2026-02-11

• I'm very good and excellent service to me.

  2026-02-11

• Dr. Wu and I have been together since she reattached my retina in January of 2023. She is one of the caring doctors I gave ever had. And the staff at Stoneham office are amazing.

  2026-02-25

• Dr. Wu was great. Thank you.

  2026-02-11

• Asked pertinent questions about my situation. Conducted a thorough exam. Gave me time to ask any questions and gave me information about how to contact them if I had any problems. Wanted me to return in six months. Th appointment covered all the bases.

  2026-02-17

• Appointment , which encompassed several tests, was executed very efficiently. Dr was clear in explaining the results of my examination.

  2026-02-05

• Excellent in every possible respect!

  2026-02-04

• Awesome

  2026-02-03

• I wish all medical facilities were run with the excellence of MassEye

  2026-02-03

• This team is amazing and I am thankful to all of them for the extraordinary care they have provided to me. Massachusetts residents are so fortunate to have Mass Eye and Ear.

  2026-02-01

• Professional, caring, easy to speak with.

  2026-01-30

• In my first meeting with Dr Wu, I felt more at ease. I think she answered my concerns and explained them well.

  2026-01-28

• Dr. Wu is an Excellent Care Provider!!!

  2026-01-27

• She's the best.

  2026-01-30

• She is always professional, knowledgeable and caring

  2026-01-29

• I would highly recommend Dr Wu to anyone who has an eye issue or concern.

  2026-01-29

• Dr Wu is an exceptional doctor and clinician.

  2026-01-28

• This was the fastest appointment that I have been to and this was my 20th appointment. My only disappointment is that I still

  2026-01-28

• I thought she was great. She found my cancer in my right eye and they removed my eye and my cancer and I thought she did a wonderful job. Thank you.

  2026-01-28

• I felt that I was in very knowledgeable hands. All providers explained what they were doing.

  2026-01-25

• Very efficient and courtesy. I was early for appointment and they took me easy.

  2026-01-27

• My appointment involves a lot of scans, ultrasounds, etc. before I see the doctor. The process worked much better this year than in prior years.

  2026-01-23

• Professional Knowledgeable Caring Calm Thorough

  2026-01-22

• I will be seeing her in the future.

  2026-01-22

• They were all terrific. Very professional and caring.

  2026-01-21

• Excellent, efficient, effective visit.

  2026-01-21

• top of the class

  2026-01-21

• A nice experience only wish they had an office closer

  2026-01-21

• Excellent people that helped me.

  2026-01-19

• Great experience, took time to throughly examine my eye and discuss the results.

  2026-01-18

• She is an excellent provider.

  2026-01-15

• Always a good experience. Been seeing this office for 11 years.

  2026-01-14

• Always listens and remembers me. Knows my history

  2026-01-15

• Dr. Frances Wu is a polite, knowledgeable, wonderful doctor.

  2026-01-13

• Dr Wu is courteous and kind, a pleasure to have as my doctor.

  2026-01-12

• It was an excellent experience overall.

  2026-01-11

• Excellent, grateful to have the resource

  2026-01-11

• Very thorough. I was just a little concerned about my watery eyes

  2026-01-11

• Staff is always pleasant and helpful. Dr. Wu always listens and is a great provider

  2026-01-10

• [redacted] Dr Wu saw me timely. Discussed my condition so I was able to understand, answered all my questions and performed a thorough exam. Dr Wu is great!

  2026-01-10

• Dr. Wu explained when I should call for immediate appointment

  2026-01-10

• Knowledeable and friendly.

  2026-01-07

• Dr Wu is always ready to talk with her patients .

  2026-01-07

• Dr. Wu was very thorough and provided great feedback to my concerns.

  2025-12-28

• Wonderful

  2025-12-25

• Everyone is always professional whenever I have an appointment at Mass Eye and Ear.

  2025-12-25

• Professional attention

  2025-12-25

• I appreciate her skill and competence. She is not as practiced in interpersonal skills. Maintaining eye contact and communicating empathy are not strong attributes.

  2025-12-24

• Dr Wu was very patient and answered my questions.

  2025-12-24

• We are very fortunate to have Mass Eye and Ear. My yearly appointments have always been done in a very professional manner, treated with respect, and had all my questions answered to put my mind at ease.

  2025-12-24

• Very caring

  2025-12-25

• [redacted] The doctor was abrupt and had a negative attitude. [redacted]

  2025-12-24

• This provider is very good.

  2025-12-22

• Dr. Wu was wonderful. I would highly recommend her to anyone who was looking for this type of a surgeon. She was wonderful and I look forward to continuing to work with her.

  2025-12-22

• Dr. Wu is brilliant and caring [redacted]

  2025-12-21

• Dr Wu was fine

  2025-12-17

• Dr Wu was very professional and answered all my questions.

  2025-12-17

• I had a very positive experience with all staff members.After the care, I had along walk home in very cold and windy conditions. Since the visit, I have had redness in both eyes and tearing. What treatment or Eye solution is recommended to treat my issues?

  2025-12-16

• Very clear with explanation of diagnosis

  2025-12-16

• All good

  2025-12-16

• Makes me feel comfortable talking with her. Doesn't talk above me and answers all my questions

  2025-12-16

• Dr. Wu is polite, knowledgeable and takes time to examine, explain and answer all questions.

  2025-12-17

• It was a wonderful experience.

  2025-12-16

• All the providers I saw, even the ones who were being educated, were very friendly and very knowledgeable.

  2025-12-16

• Caring and thorough.

  2025-12-14

• They are busy and moved with efficiency and professionalism. I didn't feel particularly rushed.

  2025-12-14

• Dr. Wu was very good, very thorough, and I felt very comfortable when I left the office.

  2025-12-11

• Good

  2025-12-11

• Everyone I interacted with was kind, patient and informed me every step of the way what they were going to do.

  2025-12-11

• No complaints. She's very professional and nice

  2025-12-11

• Dr Wu is wonderful, she's always calm, kind, and respectful.

  2025-12-11

• Dr Wu was detailed and thorough and gave me great confidence in my care. The office was extremely busy and she took the time to make sure she checked everything. She is amazing and I am sure she has so much pressure but she didn't show it.

  2025-12-11

• Yes, I think it is top-notch. All the staff was excellent, very polite, very professional, and always had me in good thinking. They explained everything and was very well received. Thank you for everything that you're doing for me.

  2025-12-11

• D r. Wu is FANTASTIC!!! [redacted]

  2025-12-09

• Dr Wu is an excellent doctor who pays attention to all of my concerns.

  2025-12-11

• Dr. Wu always remembers what we talked about on earlier visits and follows up.

  2025-12-11

• Very caring and focused, good communication and listening to me.

  2025-12-11

• Dr. Wu and her resident, Dr. [redacted], were excellent. Very thorough, very courteous, very knowledgeable. I felt that I was receiving the best possible care available.

  2025-12-11

• Dr Wu is an excellent provider.

  2025-12-07

• Couldn't ask for better

  2025-12-07

• Absolutely delighted. The nicest, most thorough doctor ever. Very, very cooperative.

  2025-12-11

• Dr Wu is a great doctor who saved my vision. She is very personable and kind. I enjoy our visits.

  2025-12-07

• Mass Eye and Ear is the most professionally managed and operated medical facility I have ever experienced.

  2025-11-30

• The only challenging part was faxing in my referral. Felt very 1980s. But everything else was awesome. Great team across the entire office and facility. So helpful and took care to work with my anxieties and nerves and frankly reactions (eye ultrasounds are weird!). Very helpful and took care of me in the exact way I hoped they would.

  2025-11-30

• Overall it's the best provider I've ever had.

  2025-12-05

• She is good and knowledgeable. I'd like more explanation, but I should ask more. I'll do this next visit. She is excellent and sought after.

  2025-11-30

• Greatful for the team here.

  2025-11-29

• She's just a wonderful person. She does a wonderful job. That's about all I can say. Thank you.

  2025-11-28

• Dr. Wu is amazing. Her surgical skills, knowledge are so appreciated.

  2025-11-27

• I have been going to Mass Eye and Ear for a number of years and am always completely satisfied with the level of care I recieve.

  2025-11-27

• Always trust the decisions made for my eye care

  2025-11-27

• Doctor stayed and answered all my questions

  2025-11-27

• [redacted] it was great

  2025-11-27

• I think she's the best provider on the face of the earth. We adore her. Dr. Wu has given my son back his chance at seeing. It's priceless. Thank you.

  2025-11-26

• Great experience

  2025-11-26

• I had a great experience, [redacted]

  2025-11-24

• They are very thorough and moved me quickly through all the tests and back to Dr. Wu.

  2025-11-23

• Thank you for your thoroughness and concern

  2025-11-22

• My experience with Dr.Wu is always a good one. She listens, explains (however, I myself don't understand a lot about how macular degeneration truly works) Perhaps I don't ask enough questions.

  2025-11-22

• Mass Eye and Ear is a well oiled machine With great Providers and staff who clearly know their jobs and perform them well

  2025-11-21

• Dr [redacted] and Dr Wu were responsive to my questions and concerns, and explained their findings so that I understood everything. I did not feel rushed, and felt they both provided thorough examinations and reviews of the test results. I am completely satisfied with the care they provided.

  2025-11-20

• This is my 2nd consult with Dr Wu , she took the time to explain my condition and thoroughly showed my progress. I was very impressed and much more at ease with my treatment. Thank you very much.

  2025-11-20

• I had questions about a closer facility but there is not

  2025-11-19

• Any experience I've had with everybody on this staff at Mass Pioneer have been incredibly professional, courteous, and knowledgeable, and I know that I am getting the absolute best care possible.

  2025-11-19

• Always a professional and comfortable experience from the technicians, to the Fellow, to Dr. Wu. I can't imagine how it all could have been any better or satisfying.

  2025-11-17

• I can't say enough about the organization. They have and continue to take care of my needs and situation

  2025-11-17

• Great care

  2025-11-16

• Dr Wu is outstanding in every way

  2025-11-16

• Very kind and asked me if I had any questions and answered them respectfully.

  2025-11-13

• First st class experience. Listens to my concerns and provided clear responses

  2025-11-13

• A very efficient process from eye tests to scan to doctor in a short time and within nearby offices. Great experience.

  2025-11-13

• Dr.Wu is excellent.

  2025-11-13

• My total experience on the day of my visit was wonderful. Everyone I interacted with was polite, professional, knowledgeable and very efficient. I was not delayed between all the tests I took and was very happy with every aspect of my appointment.

  2025-11-12

• No meds to review which is why I answered no. Exceptional.

  2025-11-19

• All of the people who gave me tests, including the doctor who gave me information, were very good and very nice about giving it to me. [redacted]

  2025-11-09

• Very helpful, put me at ease, gave me great information

  2025-11-09

• Dr. Wu was very pleasant, very knowledgeable, and addressed my concerns and questions and explained in an easy to understand manner.

  2025-11-08

• Satisfyed

  2025-11-07

• All good. Dr Wu is the best!

  2025-11-06

• The whole Retina function is so well organized, with understanding and helpful support for the patient at every step of the way. Given the potentially worrisome medical condition the patient is facing, the system and the expertise of the Retina Department is very reassuring.

  2025-11-05

• I believed I was getting the absolute best care that anyone could ever expect. I have nothing but positive feedback to give you.

  2025-11-10

• Dr. Wu is amazing and the staff has also been very supportive and very helpful. [redacted]

  2025-11-07

• Everything and everyone was great.

  2025-11-02

• Having follow up visits due to ocular Melanoma I can not express more the I would not be alive today.

  2025-11-02

• She was caring, professional, knew what she was doing, and took the right course of action, in my opinion.

  2025-11-01

• I was very pleased with my visit with Dr. Wu, very professional and very knowledgeable, and I was relieved with my diagnosis, and I'm glad I went for my visit. Thank you.

  2025-10-29

• Just excellent

  2025-10-30

• She is very thorough and caring and answered all my questions

  2025-10-30

• Excellent provider

  2025-10-30

• Top of the line service. THANK YOU.

  2025-10-28

• Dr Wu is wonderful! She listens well and is so knowledgeable about my health challenges. I feel fortunate to be her patient.

  2025-10-26

• Dr Wu was very knowledgeable about my history and was concerned about a new problem that she saw and advised me to see her again in 3 months.

  2025-10-24

• Frances Wu is a brilliant eye doctor and I feel comfortable and confident in her care.

  2025-10-29

• Dr, Wu had not looked at my history at all. She suggested a reason for the pain I was having without asking me to describe it or where it was in my eye. She assumed that my cornea had an abrasion, which was clearly not even the type of pain I had. Having experienced an abrasion with another doctor, I knew what that pain was, and told her so. She continued to check for the abrasion, not looking into any other possible causes for the pain. She rushed me out. [redacted]

  2025-10-23

• Good visit

  2025-10-22

• I am very appreciative of Dr Francis Wu and the care and courtesy shown by noted doctor Thank You

  2025-10-20

• I was treated with kindness and respect during my visit. Dr. Wu and all staff were attentive and positive in treating me.

  2025-10-18

• Tops. Reassuring and open to questions.

  2025-10-15

• Dr Wu was very nice, she was looking out for giving me the best care possible and making sure all test were taken to make a Dx.

  2025-10-15

• There was a mix-up on my appointment date. It turned out it had been changed to a week later than we were actually there. We came from 10 hours away, and the entire staff accommodated us, which I thought was great.

  2025-10-15

• [redacted] On my first visit w Dr. Wu she noticed a Herpes infection in my R eye [redacted]. I was immediately seen by Dr [redacted] & then Dr, [redacted] whom I've seen every 6 months since. Her alertness probably saved my eye.

  2025-10-15

• She is delightful and respectful. [redacted]

  2025-10-14

• very knowledgeable

  2025-10-15

• She offered more information than I have received in the past. We looked at my photos together and she described what she saw

  2025-10-16

• It was a great experience.

  2025-10-15

• Good

  2025-10-14

• Dr Wu was excellent!

  2025-10-12

• She was very knowledgeable and explained things very clearly

  2025-10-12

• My visit was handled in a timely and efficient manner.

  2025-10-11

• Dr. Wu was excellent. She explained everything and she was very caring, especially my mom being an older person. She was great.

  2025-10-10

• [redacted] Dr. Wu is fine.

  2025-10-09

• Dr Wu was professional, insightful, and respectful and put my mind at ease. Mr melanoma remains recessed 22 years after my initial diagnosis thanks to the excellent care in the retina department.

  2025-10-08

• Dr. Wu seemed impatient and annoyed with me and this came across physically as she performed the funduscopy eye exam.

  2025-10-08

• Over all It was an excellent experience

  2025-10-08

• Dr Wu made me feel confident in her ability

  2025-10-04