Frances Wu, MD

Patient Feedback

4.83769 average rating from 658 reviews

• Excellent care as always.

  2026-08-08

• Much better. Than previous care somewhere else

  2026-08-08

• Dr. Wu was extremely professional and personable. She understood the nature of my medical issue and was very thorough in her examination and her explanation of options and further treatment. I was very pleased with her care and consider myself lucky to have found her as a retinal specialist.

  2026-08-07

• Dr. Wu and everybody on the 12th floor do a tremendous job, very efficient. We move from spot to spot. I see a few specialists and get all kinds of different tests done, and then the doctor reviews all of it with me. Mass Eye and Ear, I feel, is the best hospital in the region and should be proud of how they provide the service.

  2026-08-07

• Keep up the good work!

  2026-08-05

• I received good service, thank you.

  2026-08-05

• Dr Wu took her time examining me... I felt she was extremely thorough, kind, and compassionate.

  2026-08-05

• Brief but somewhat satisfying

  2026-08-04

• All went well, I asked questions and got answers.. I was finished in good time and on my way. Thank you. [redacted]

  2026-08-07

• very Professional

  2026-08-06

• Very professional. Receptionists and staff are always great, accommodating and friendly. Great location

  2026-08-04

• Excellent in all aspects

  2026-08-04

• Very competent and caring

  2026-08-04

• Dr. Wu was excellent!

  2026-08-03

• I've never had the pleasure to receive care from a huge city hospital, but I was extremely impressed with the professionalism and care I received. My worries were relieved within minutes of being there. Thank you!!

  2026-08-02

• Very comfortsble

  2026-07-29

• I love Dr. Wu!

  2026-07-29

• Dr wu was very professional

  2026-07-29

• Dr. Wu is very professional, asked me about my eye health, what my dx and treatment and follow up care will be. Very courteous and respectful, very approachable.

  2026-07-30

• Dr. Wu is very kind and enjoyable to work with. Sometimes it is the "feeling" one has rather than anything else. I have a difficult situation, and it is frightening to think of surgery etc. - I trust she will do the best job anyone could possibly do.

  2026-07-29

• It was a very pleasant experience. I'm very satisfied with my provider. Thank you. Bye.

  2026-07-29

• This was my first time seeing Dr. Wu. I liked her very much [redacted]

  2026-07-28

• This was a follow post surgery. She saved my vision. What else is there to say. She is the best.

  2026-07-27

• Your the best

  2026-07-26

• I feel confident and relieved when I see Dr Wu...I also feel very cared for!!!

  2026-07-26

• Everything went very smoothly.

  2026-07-25

• Once I saw the provider she was very profesional. [redacted]

  2026-08-03

• Excellent treatment for my eye condition.

  2026-07-24

• She listens carefully to my concerns, answers all my questions patiently and is genuinely caring.

  2026-07-23

• Doctor and staff were courteous and explained my condition. Doctor was open and helpful in explaining the reason treatment is needed for my condition.

  2026-07-22

• She was excellent and informative.

  2026-07-22

• As always Dr Wu is AWESOME!

  2026-07-22

• Dr Wu was wonderful, and all providers were helpful. [redacted]

  2026-07-21

• Well, I wasn't able to see my surgeon that I have been seeing [redacted] but I was able to see someone else in the office, Dr. Wu, and she was excellent. That's pretty much all I have to say. You know, she was just as informative and gave me the same care as I would get from Dr. [redacted].

  2026-07-24

• My 1st time meeting Dr Wu. She was concerned regarding the issue I had day before following the injection in my eye ,She dilated my eye . Her examination was thorough.

  2026-07-22

• Dr. Wu is the best.

  2026-07-22

• Dr. Wu is always very thorough and explains everything for my son so he understands. Answers he's questions. Very professional and polite. Imaging taken every appointment reviews and explains. We are very happy with her. Thank you ...

  2026-07-22

• They were very professional

  2026-07-22

• A good experience overall. Everyone is very pleasant and helpful

  2026-07-21

• As always complete professionalism

  2026-07-20

• These visits are not easy when you are not expecting a cancer diagnosis. Dr Wu gave me all of the information I needed to proceed answering all the questions I had as well as a a family member who was with me.

  2026-07-19

• Excellent experience

  2026-07-19

• Dr Wu is wonderful. She is very thorough and so good at explaining everything. She never rushes me and asks if I have questions about anything. I appreciate her so much.

  2026-07-18

• Yeah, it was great. Frances Wu knew her stuff. All the technicians that worked on my eye to establish a baseline and understanding were very good. And overall, it was a very fine experience.

  2026-07-16

• Dr. Wu is very well trained ,has an excellent bedside manner ,and treats us with courtesy and concern for my eye health .

  2026-07-15

• Mass Eye has been a blessing for me. The doctors, fellows. Physician assistants, technician, nurses clerical staff have been excellent. Thank you for your care.

  2026-07-12

• She was very attentive, listened to what I said, made me feel comfortable with my treatment

  2026-07-12

• Dr Wu presented herself professionally and knowledgeable, and listen with all my concerns intensively.

  2026-07-11

• Dr. Wu made me feel confident with my diagnosis and truly reassured that I was in expert hands. She explained everything clearly, took my concerns seriously, and made sure I understood what was happening with my eye. Her calm, professional manner and thorough evaluation gave me real peace of mind. I left feeling that I was receiving the highest level of care.

  2026-07-10

• Dr. Wu is great, very professional and thorough with my examination. [redacted]

  2026-07-08

• great experience

  2026-07-07

• Was focused on me and listened and answered my questions.

  2026-07-07

• Dr Wu is always kind, thorough and helpful-she is an excellent doctor.

  2026-07-06

• Very professional and informative.

  2026-07-06

• I am so thankful for the care I have received. The skilled professionals have made me feel reassured of my recovery and the long range prognosis. I have recommended MEE to friends that may need it. Thank you all!

  2026-06-30

• Dr. Wu is my 3rd "official" retina doc since I've been coming to MEE. It is always a difficult transition but the changes were assigned when the other docs became unavailable. Now I am very happy with the care and concern from Dr. Wu. She explains the scans and is pleased with how I'm doing. She is very comfortable for me to be with her.

  2026-07-01

• Not much they were great

  2026-06-30

• The service was excellent. Got all the tests I needed within the same day.

  2026-07-01

• Have really been happy with the care I've received from Dr Wu.

  2026-06-28

• I have been a patient with Mass Eye and Ear for 8 years now. I am very pleased with their attention to detail and professionalism.

  2026-06-28

• Dr. Wu seems to be a fine doctor. [redacted]

  2026-06-28

• Dr Wu is a very good listener. She makes me feel very comfortable. She has an excellent way with patients.

  2026-06-29

• She is excellent [redacted]

  2026-06-27

• Great people! Personable! Professional! They really care! It's just not a job to them, they really care! They show empathy!

  2026-06-27

• First time seeing Dr wu. Very thorough, nice to talk to, explains everything

  2026-06-27

• Dr Wu communicates very well.

  2026-06-27

• Dr Wu is very thorough and explains everything very clearly.

  2026-03-16

• Great visit great care

  2026-03-15

• outstanding .

  2026-03-15

• Great experience

  2026-03-14

• Great expertise, wonderful diagnostic services

  2026-03-15

• Dr. Wu explains everything very clearly and listens to any questions or concerns that I might have.

  2026-03-14

• Dr. Wu was excellent. She explained things thoroughly on my level and asked if there was anything I didn't understand. I would definitely recommend her to a family member.

  2026-03-13

• I am so fortunate to be able to see Dr Frances Wu - she has the experience and knowledge needed for the uncommon problem I have. My home state retina specialist sent me to her because she's the doctor other doctors send their cases to for treatment.

  2026-03-12

• My provider is very thorough. i am provided with full explanation of the examination.

  2026-03-12

• Everyone was Amazing [redacted] the first person doing eye test was Great!! Other People doing test along the way we're Great!!! Then we saw Dr Wu Amazing!!! Just wanted to say Thank You To everyone we had contact with!!! Thank You I really wish every Hospital work with patients this way!!!

  2026-03-11

• Dr Wu explained the results of the tests well.

  2026-03-10

• [redacted] THEY WERE ALL GREA PROFESSIONALS THANK YOU

  2026-03-08

• They were great

  2026-03-05

• Wonderful

  2026-03-04

• Dr. Wu was wonderful. With the diagnosis my Dad was given she was very thorough in her explanation and very sincere. She made us feel like she was giving my Dad the options for treatment and her honest opinions for each. She explained the plan going forward in detail. When we left we felt like we had a good understanding of what lay ahead.

  2026-03-02

• very proffesional

  2026-02-27

• It was all fine.

  2026-02-25

• Dr. Wu is wonderful. I have the upmost confidence in her. She explains everything and never rushes thru the exam.

  2026-02-27

• Yes, I felt that she was very knowledgeable, very kind, and I enjoyed her thoroughly. So I highly rate her a 10.

  2026-02-25

• I'm very happy with the medical service I received at MEEI.

  2026-02-23

• Very satisfied.

  2026-02-18

• I was thoroughly impressed with the all of the staff and doctor. Wait times were short, staff was courteous and informative and extremely professional.

  2026-02-18

• It was fine, [redacted]

  2026-02-18

• Dr Wu was excellent. She explained everything thoroughly. Very pleased with the visit

  2026-02-17

• Very knowledgeable, thorough, informative, patient and kind

  2026-02-14

• I've just been left with more questions regarding return to work goals and more specific restrictions and limitations and some of it may have been my fault because I could have been clearer about my occupation, but I'll be following up with a three-week post-op discussion.

  2026-02-16

• This was very helpful.

  2026-02-13

• The provider was excellent. She gave me all the information I needed to know answered any questions that I had.

  2026-02-12

• Excellent care

  2026-02-11

• I'm very good and excellent service to me.

  2026-02-11

• Dr. Wu and I have been together since she reattached my retina in January of 2023. She is one of the caring doctors I gave ever had. And the staff at Stoneham office are amazing.

  2026-02-25

• Dr. Wu was great. Thank you.

  2026-02-11

• Asked pertinent questions about my situation. Conducted a thorough exam. Gave me time to ask any questions and gave me information about how to contact them if I had any problems. Wanted me to return in six months. Th appointment covered all the bases.

  2026-02-17

• Appointment , which encompassed several tests, was executed very efficiently. Dr was clear in explaining the results of my examination.

  2026-02-05

• Excellent in every possible respect!

  2026-02-04

• Awesome

  2026-02-03

• I wish all medical facilities were run with the excellence of MassEye

  2026-02-03

• This team is amazing and I am thankful to all of them for the extraordinary care they have provided to me. Massachusetts residents are so fortunate to have Mass Eye and Ear.

  2026-02-01

• Professional, caring, easy to speak with.

  2026-01-30

• In my first meeting with Dr Wu, I felt more at ease. I think she answered my concerns and explained them well.

  2026-01-28

• Dr. Wu is an Excellent Care Provider!!!

  2026-01-27

• She's the best.

  2026-01-30

• She is always professional, knowledgeable and caring

  2026-01-29

• I would highly recommend Dr Wu to anyone who has an eye issue or concern.

  2026-01-29

• Dr Wu is an exceptional doctor and clinician.

  2026-01-28

• This was the fastest appointment that I have been to and this was my 20th appointment. My only disappointment is that I still

  2026-01-28

• I thought she was great. She found my cancer in my right eye and they removed my eye and my cancer and I thought she did a wonderful job. Thank you.

  2026-01-28

• I felt that I was in very knowledgeable hands. All providers explained what they were doing.

  2026-01-25

• Very efficient and courtesy. I was early for appointment and they took me easy.

  2026-01-27

• My appointment involves a lot of scans, ultrasounds, etc. before I see the doctor. The process worked much better this year than in prior years.

  2026-01-23

• Professional Knowledgeable Caring Calm Thorough

  2026-01-22

• I will be seeing her in the future.

  2026-01-22

• They were all terrific. Very professional and caring.

  2026-01-21

• Excellent, efficient, effective visit.

  2026-01-21

• top of the class

  2026-01-21

• A nice experience only wish they had an office closer

  2026-01-21

• Excellent people that helped me.

  2026-01-19

• Great experience, took time to throughly examine my eye and discuss the results.

  2026-01-18

• She is an excellent provider.

  2026-01-15

• Always a good experience. Been seeing this office for 11 years.

  2026-01-14

• Always listens and remembers me. Knows my history

  2026-01-15

• Dr. Frances Wu is a polite, knowledgeable, wonderful doctor.

  2026-01-13

• Dr Wu is courteous and kind, a pleasure to have as my doctor.

  2026-01-12

• It was an excellent experience overall.

  2026-01-11

• Excellent, grateful to have the resource

  2026-01-11

• Very thorough. I was just a little concerned about my watery eyes

  2026-01-11

• Staff is always pleasant and helpful. Dr. Wu always listens and is a great provider

  2026-01-10

• [redacted] Dr Wu saw me timely. Discussed my condition so I was able to understand, answered all my questions and performed a thorough exam. Dr Wu is great!

  2026-01-10

• Dr. Wu explained when I should call for immediate appointment

  2026-01-10

• Knowledeable and friendly.

  2026-01-07

• Dr Wu is always ready to talk with her patients .

  2026-01-07

• Dr. Wu was very thorough and provided great feedback to my concerns.

  2025-12-28

• Wonderful

  2025-12-25

• Everyone is always professional whenever I have an appointment at Mass Eye and Ear.

  2025-12-25

• Professional attention

  2025-12-25

• I appreciate her skill and competence. She is not as practiced in interpersonal skills. Maintaining eye contact and communicating empathy are not strong attributes.

  2025-12-24

• Dr Wu was very patient and answered my questions.

  2025-12-24

• We are very fortunate to have Mass Eye and Ear. My yearly appointments have always been done in a very professional manner, treated with respect, and had all my questions answered to put my mind at ease.

  2025-12-24

• Very caring

  2025-12-25

• [redacted] The doctor was abrupt and had a negative attitude. [redacted]

  2025-12-24

• This provider is very good.

  2025-12-22

• Dr. Wu was wonderful. I would highly recommend her to anyone who was looking for this type of a surgeon. She was wonderful and I look forward to continuing to work with her.

  2025-12-22

• Dr. Wu is brilliant and caring [redacted]

  2025-12-21

• Dr Wu was fine

  2025-12-17

• Dr Wu was very professional and answered all my questions.

  2025-12-17

• I had a very positive experience with all staff members.After the care, I had along walk home in very cold and windy conditions. Since the visit, I have had redness in both eyes and tearing. What treatment or Eye solution is recommended to treat my issues?

  2025-12-16

• Very clear with explanation of diagnosis

  2025-12-16

• All good

  2025-12-16

• Makes me feel comfortable talking with her. Doesn't talk above me and answers all my questions

  2025-12-16

• Dr. Wu is polite, knowledgeable and takes time to examine, explain and answer all questions.

  2025-12-17

• It was a wonderful experience.

  2025-12-16

• All the providers I saw, even the ones who were being educated, were very friendly and very knowledgeable.

  2025-12-16

• Caring and thorough.

  2025-12-14

• They are busy and moved with efficiency and professionalism. I didn't feel particularly rushed.

  2025-12-14

• Dr. Wu was very good, very thorough, and I felt very comfortable when I left the office.

  2025-12-11

• Good

  2025-12-11

• Everyone I interacted with was kind, patient and informed me every step of the way what they were going to do.

  2025-12-11

• No complaints. She's very professional and nice

  2025-12-11

• Dr Wu is wonderful, she's always calm, kind, and respectful.

  2025-12-11

• Dr Wu was detailed and thorough and gave me great confidence in my care. The office was extremely busy and she took the time to make sure she checked everything. She is amazing and I am sure she has so much pressure but she didn't show it.

  2025-12-11

• Yes, I think it is top-notch. All the staff was excellent, very polite, very professional, and always had me in good thinking. They explained everything and was very well received. Thank you for everything that you're doing for me.

  2025-12-11

• D r. Wu is FANTASTIC!!! [redacted]

  2025-12-09

• Dr Wu is an excellent doctor who pays attention to all of my concerns.

  2025-12-11

• Dr. Wu always remembers what we talked about on earlier visits and follows up.

  2025-12-11

• Very caring and focused, good communication and listening to me.

  2025-12-11

• Dr. Wu and her resident, Dr. [redacted], were excellent. Very thorough, very courteous, very knowledgeable. I felt that I was receiving the best possible care available.

  2025-12-11

• Dr Wu is an excellent provider.

  2025-12-07

• Couldn't ask for better

  2025-12-07

• Absolutely delighted. The nicest, most thorough doctor ever. Very, very cooperative.

  2025-12-11

• Dr Wu is a great doctor who saved my vision. She is very personable and kind. I enjoy our visits.

  2025-12-07

• Mass Eye and Ear is the most professionally managed and operated medical facility I have ever experienced.

  2025-11-30

• The only challenging part was faxing in my referral. Felt very 1980s. But everything else was awesome. Great team across the entire office and facility. So helpful and took care to work with my anxieties and nerves and frankly reactions (eye ultrasounds are weird!). Very helpful and took care of me in the exact way I hoped they would.

  2025-11-30

• Overall it's the best provider I've ever had.

  2025-12-05

• She is good and knowledgeable. I'd like more explanation, but I should ask more. I'll do this next visit. She is excellent and sought after.

  2025-11-30

• Greatful for the team here.

  2025-11-29

• She's just a wonderful person. She does a wonderful job. That's about all I can say. Thank you.

  2025-11-28

• Dr. Wu is amazing. Her surgical skills, knowledge are so appreciated.

  2025-11-27

• I have been going to Mass Eye and Ear for a number of years and am always completely satisfied with the level of care I recieve.

  2025-11-27

• Always trust the decisions made for my eye care

  2025-11-27

• Doctor stayed and answered all my questions

  2025-11-27

• [redacted] it was great

  2025-11-27

• I think she's the best provider on the face of the earth. We adore her. Dr. Wu has given my son back his chance at seeing. It's priceless. Thank you.

  2025-11-26

• Great experience

  2025-11-26

• I had a great experience, [redacted]

  2025-11-24

• They are very thorough and moved me quickly through all the tests and back to Dr. Wu.

  2025-11-23

• Thank you for your thoroughness and concern

  2025-11-22

• My experience with Dr.Wu is always a good one. She listens, explains (however, I myself don't understand a lot about how macular degeneration truly works) Perhaps I don't ask enough questions.

  2025-11-22

• Mass Eye and Ear is a well oiled machine With great Providers and staff who clearly know their jobs and perform them well

  2025-11-21

• Dr [redacted] and Dr Wu were responsive to my questions and concerns, and explained their findings so that I understood everything. I did not feel rushed, and felt they both provided thorough examinations and reviews of the test results. I am completely satisfied with the care they provided.

  2025-11-20

• This is my 2nd consult with Dr Wu , she took the time to explain my condition and thoroughly showed my progress. I was very impressed and much more at ease with my treatment. Thank you very much.

  2025-11-20

• I had questions about a closer facility but there is not

  2025-11-19

• Any experience I've had with everybody on this staff at Mass Pioneer have been incredibly professional, courteous, and knowledgeable, and I know that I am getting the absolute best care possible.

  2025-11-19

• Always a professional and comfortable experience from the technicians, to the Fellow, to Dr. Wu. I can't imagine how it all could have been any better or satisfying.

  2025-11-17

• I can't say enough about the organization. They have and continue to take care of my needs and situation

  2025-11-17