Mass General Brigham Text Message Terms and Conditions
By providing a mobile phone number to Mass General Brigham or an affiliate of Mass General Brigham in connection with your care and treatment (or payment for your care and treatment) at Mass General Brigham or any Mass General Brigham affiliate, you agree to receive text messages from Mass General Brigham texting platforms (Hello World, Televox and Texting Bus) related to your care and our services. Messages may include appointment reminders, registration notices, Patient Gateway account notifications and one-time passcodes. By providing a mobile number to Mass General Brigham or an affiliate of Mass General Brigham in connection with your care and treatment (or payment for your care and treatment) at Mass General Brigham or any Mass General Brigham affiliate, you confirm that you are the owner or authorized user of the mobile number provided and that you consent to receive text messages from Mass General Brigham. Your consent to receive text messages is not a condition of receiving treatment or another services from Mass General Brigham.
You can opt out of receiving text messages through any Mass General Brigham texting platform (Hello World, Televox and Texting Bus) by replying with the word STOP to a text message you receive from us. Your opt-out request will generate one final text message confirming that you have been unsubscribed and you will no longer receive text messages from Mass General Brigham. If you want to enroll again, text HELP to the message you received from Mass General Brigham for instructions. To update your mobile number, change your communication preferences, or if you are experiencing issues with the text messaging program, you can reply with the word HELP for more assistance or get help directly at 1-800-745-9683. Text messaging services may not be available on all carriers or devices, and delivery is subject to your mobile carrier’s network availability. Mobile carriers and Mass General Brigham are not liable for delayed or undelivered messages. Message and data rates may apply depending on your mobile carrier and plan. You are responsible for charges from your mobile carrier resulting from our text messages. Message frequency will vary based on your interactions with Mass General Brigham.
Personal Information collected through our texting programs will not be shared, sold, or disclosed to third parties for a third party’s marketing purposes. Text messages are not encrypted and could be viewed by anyone with access to your device or mobile account. Mass General Brigham will limit the information sent by text and will not include highly sensitive details; however, some messages may be considered health-related communications. For more information about how Mass General Brigham protects your information, please review our Privacy Policy at https://www.massgeneralbrigham.org/en/notices.
We may update these Terms and Conditions from time to time and updates will become effective upon posting. By continuing to access or use our text messaging services after the changes are posted, you acknowledge and agree to the updated Terms and Conditions.
Mass General Brigham Privacy Policy is located here: https://www.massgeneralbrigham.org/en/notices.
Contact Mass General Brigham Technical Support at 1-800-745-9683 for assistance.
SMS Terms of Use
Informational Texts
When you provide us a mobile telephone number, we may contact you at that mobile number, using automated, pre- recorded, or non automated means, to provide you information about existing benefits, programs, products, services, or tools.
Personal Information collected through our texting programs will not be shared, sold, or disclosed to third parties for their own marketing purposes.
We reserve the right to modify this section at any time. The modified section will be effective immediately upon posting. Your continued receipt of informational electronic communications and informational texts will constitute your acceptance of the modified section.