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Virtual Urgent Care

We offer convenient, high-quality virtual urgent care services for many health conditions and minor injuries. Available for individuals ages 3 and up. 

How does virtual urgent care work?

Virtual urgent care is typically conducted over a secure health care platform. Using a smart phone, tablet, or computer, patients can connect to their providers digitally and discuss health concerns just as they would in person. 

At Mass General Brigham, online urgent care is available to any established Mass General Brigham patient aged 3 or older who has an active Patient Gateway account and is in Massachusetts at the time of the visit. You can make an appointment by logging into Patient Gateway and looking for “Virtual Urgent Care On-Demand" under the “Find Care” menu option. Urgent care is available between 7 am and 11 pm, seven days a week.

Here is what you can expect with Mass General Brigham Virtual Urgent Care:

  • You will visit with a Mass General Brigham Urgent Care provider through Patient Gateway using your smart phone, tablet, or computer 
  • Your After Visit Summary will be available in Patient Gateway
  • The provider you see will communicate with your Mass General Brigham care team, including your primary care physician and specialists, for any necessary follow-up care

Preparing for your virtual visit 

To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following:

  • A working webcam
  • Functioning speakers 
  • A microphone 
  • The most recent versions of any internet browser you plan to use

It is recommended that you arrive 15 minutes before the start of your visit to ensure your technology is working properly and troubleshoot any issues.

Please note: Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911.

How to use

If you are an established Patient Gateway patient, log-in to your Patient Gateway account and look for "Virtual Urgent Care On-Demand" under the "Find Care" menu option.

If you are not a Patient Gateway patient, please create a Patient Gateway account.

What conditions are treated?

Frequently asked questions

Virtual care visits are available to established Mass General Brigham patients (ages 3+) who are in Massachusetts at the time of the visit. Your cost-sharing for these urgent care services will depend on your health plan type. If you have questions, please contact the Member Services Department of your health plan for specifics regarding your coverage.

Mass General Brigham will work with your health plan to bill for any amount owed after your visit. By participating in a virtual urgent care visit with Mass General Brigham, you agree to be financially responsible for payment for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover virtual urgent care services, you agree to be responsible for payment of the visit and you authorize Mass General Brigham to charge you for the cost of the service, which is a maximum of $79.

Yes. Virtual urgent care is covered under Medicare Part B.

No matter which way you access virtual urgent care, you can expect that a Mass General Brigham provider will listen to your needs and provide a plan of care. 

  • You will visit with a Mass General Brigham Urgent Care provider through Patient Gateway using your smart phone, tablet, or computer 
  • Your After Visit Summary will be available in Patient Gateway
  • The provider you see will communicate with your Mass General Brigham care team, including your primary care physician and specialists (if you have them), for any necessary follow-up care

To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:

  • A working camera, speakers and microphone
  • The most recent versions of any internet browser you plan to use

It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues.

Virtual urgent care visits are available to established Mass General Brigham patients (ages 3+) who are in Massachusetts or New Hampshire at the time of the visit. Anyone under the age of 18 needs to be accompanied by an adult parent, guardian or medical proxy.