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Patient Transfer and Access Center

Through the Patient Transfer and Access Center, providers can now request a transfer from their acute care hospital to Mass General Brigham hospitals—all with a single phone call.

older male patient in hospital room smiling from bed

Ensuring easy access to the right care, at the right time, in the right place

With a single phone call, the Mass General Brigham Patient Transfer and Access Center (PTAC) works with providers to facilitate efficient acute care hospital transfers to either Brigham and Women’s Hospital, Massachusetts General Hospital, or one of our acute care community hospitals. An integrated and centralized hub, the PTAC is staffed all day, every day by a knowledgeable, experienced, and coordinated team of access, bed, and case management specialists who will provide a seamless patient transfer.

Our team will assess the patient’s health, condition, and needs and use real-time, systemwide capacity data to match them to the most appropriate level and location for inpatient care. On a case-by-case basis, our team may explore the option to transfer the patient back to their original hospital for recovery, once care is complete.

How to transfer a patient

For providers looking to transfer a patient, please call us at 1-855-468-6642 (1-855 GO TO MGB).

When you call the Mass General Brigham PTAC, our staff will:

  • Ask you to confirm your role and where you are calling from
  • Ask for the patient’s information, including their name, date of birth, medical record number, as well as diagnosis, diagnostic studies and lab results to assess what type of transfer is needed
  • Facilitate a phone call with a clinician