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Billing 

Get answers to billing questions, pay your bill, and contact our billing solutions department. 

About your bill

What's included in your bill

For your convenience, Mass General Brigham provides you with one bill. The following hospitals and physician practices are included on the Mass General Brigham bill:

However, please note: Services provided by private practices affiliated with Mass General Brigham (formerly Partners HealthCare) will be sent to you in a separate bill from those practices.

Your bill may contain both hospital and professional charges. Those could include services, such as the following: medical equipment, technology, medical supplies, lab tests, radiology, hospital rooms, as well as time the caregiver spends during the visit treating you, reading test results, and coordinating care.

If you are not sure how your health insurance plan will process claims for your doctor’s site, contact Patient Billing Solutions to ask what you’ll pay out of pocket.

When you will receive your bill

Patients are billed as soon as possible after their visit or hospital stay. Bill cycles are every 30 days. Bills are not sent until all insurance claims have been processed for that visit. Patients without insurance receive bills directly. Once a bill is received, patients are given 25 days to pay their bills in full. The due date will be noted on your bill. Mass General Brigham can arrange flexible payment options (payment plans) upon request. If you have medical bills for which you cannot pay, please visit our Financial Assistance page to learn more about options available to you.

Pay your bill 

For your convenience, there are a few payment options to pay your bill:

Online

The most convenient, efficient way to pay your bill is online. If you have a Patient Gateway account, you can see the current status of all open patient balances; payments are immediately posted to your account. You can opt to go paperless and receive your bills online. You also can set up monthly payment plans.

Call

You can also call 617-726-3884 and press 1 to pay your bill by phone. Please have your account number and the patient’s date of birth ready. You can check on your current account balance. Payments are immediately posted to your account.

Mail

Send a check or money order to Mass General Brigham to:

Mass General Brigham  
P.O. Box 418393 
Boston, MA 02241-8393

Include the coupon from the statement and write your account number (not medical record number) on your check. Checks sent to any other address may not get posted to your account.

Glossary of patient billing terms

To help you understand your bill, learn common billing terms (PDF).

Contact Patient Billing Solutions

Contact Patient Billing Solutions with any correspondence, including requests for information, offers to settle, disputes, or general notes about your bill.

Phone 
617-726-3884 
Monday - Friday: 9:00 a.m. – 4:30 p.m. ET 

Email 
patientbilling@partners.org for general questions only; a representative will respond generally within three business days. 
(Please use www.patientgateway.org to view details of your account, send messages with confidential information, or pay your bills.)

Mailing address 
Correspondence only (no checks) 
Mass General Brigham 
Patient Billing Solutions 
399 Revolution Drive, Suite 410 
Somerville, MA 02145-1462

If you would like to pay your bill, please refer to the pay your bill section for specific instructions.