Mass General Brigham Patient Gateway
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Download the iOS app
Download the iOS app
Download the Android app
Download the Android app
What is Mass General Brigham Patient Gateway?
Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:
- Communicate with your health care team
- Schedule appointments
- Participate in virtual visits
- Review your medications and renew prescriptions
- View lab or test results
- Read visit notes and after-visit summaries
- Request referrals
- Pay your bill
- Read health and wellness information
Parents, guardians, and adult children also can take advantage of these features to coordinate care for children, dependents, or parents.
Patient Gateway is available in:
How to use Patient Gateway
Patient Gateway is best used to make simple requests or review your health information. Here are some examples of appropriate and inappropriate use of Patient Gateway:
Do use Patient Gateway to:
- Request non-urgent prescription refills.
- Request scheduling of non-urgent appointments.
- Send photos or information for the care team to review before an appointment.
- View bills and make payments.
- Securely message your care team for non-urgent medical concerns.
- View health information, such as your medication list, test results, and screening tests you might be due for.
Do NOT use Patient Gateway to:
- Make any urgent requests or ask urgent questions. Please contact the office with any urgent needs.
- Send social or personal conversations, photos, and videos that are not related to health care.
- Discuss complex medical issues or new severe medical symptoms. These are often best addressed in a visit with your provider or care team.
- Ask questions about family members from your own Patient Gateway account.
- Make complaints about other providers or care experiences. If you have concerns about your experience, please contact the patient relations office for the clinic or hospital.
These additional features are available:
- Mobile app: Patients can easily access Patient Gateway using our mobile app. It is available for both Androidand iOS.
- eCheck-in: Patients of practices using eCheck-in can verify and update insurance information, fill out questionnaires, and pay co-pays online before their appointment.
- Virtual Visits: You may be able to sign onto a virtual visit from a link in Patient Gateway. Virtual visits can take place from home or another private location.
- Information about your hospital stay: If you are admitted to one of our hospitals as an inpatient, you can see important information about your hospital stay. This information includes your inpatient medication list, who is on your care team and their progress notes, and education materials.
FAQs
Download instructions below on how to access Patient Gateway with an activation code or how to self-enroll without one.
Once you enroll, you can receive pre-visit questionnaires, appointment reminders, and use eCheck-in. You also can choose how you’d like to be notified about new Patient Gateway messages, including email or text messages.
A Patient Gateway patient care representative (PCR) account can be set up for patients. A Patient Gateway PCR is not the same thing as a health care proxy. A spouse, parent, adult child, or other designee may become a Patient Gateway PCR if they have been authorized by the patient. Please note that Patient Gateway access for teens and their PCR is limitedto meet state regulations for confidential teen care.
How to get PCR access for adult patients
How to get PCR access for patients who are children and teens
Patient Gateway participating members and affiliates
Founding members
- Brigham and Women's Hospital
- Massachusetts General Hospital
Members
- Brigham and Women's Faulkner Hospital
- Cooley Dickinson Health Care
- Community Physicians Organization
- Martha's Vineyard Hospital
- Mass Eye and Ear
- Mass General Brigham Home Care
- McLean Hospital
- Nantucket Cottage Hospital
- Newton-Wellesley Hospital
- Salem Hospital
- Spaulding Rehabilitation
- Wentworth-Douglass Hospital
Affiliated organizations of Patient Gateway
- Dana-Farber Cancer Institute
- Ophthalmic Consultants of Boston
Last updated 12/18/25