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Virtual Care Resources

Virtual care documents

Mass General Brigham requires all patients* participating in a virtual visit to agree to the Virtual Care Informed Consent prior to the visit. Please see the document below.


View the Mass General Brigham Virtual Urgent Care on Demand Terms of Service.


Patients taking part in a virtual visit who are located in New Hampshire are also required to view the New Hampshire Patients’ Bill of Rights.

Filing a provider complaint with specific states

Certain states require Mass General Brigham to provide a process for filing a formal complaint against a virtual care provider. Please see information linked below on the process for those states.

Virtual care services

*Virtual Care Informed Consent is not required if seeking an online second opinion.