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Your Patient Experience

At Mass General Brigham, we’re dedicated to delivering a positive, supportive patient experience for every patient and family. Your feedback and partnership help us provide exceptional, compassionate care that meets your needs and improves the care we deliver.

A nurse and an elderly woman sit beside an elderly male patient in a hospital bed, while the nurse who is wearing a stethoscope gently holds his hand.

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How patients and families shape our care

Exceptional, compassionate patient care is at the heart of our mission. Patients and families help guide our programs, services, and initiatives so that every voice is heard and valued.

Patient and Family Advisory Councils

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Our council members provide input on our programs, services, and other initiatives.

Patient and Family Relations

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We’re committed to addressing feedback and concerns about care.

Accessibility

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We provide equal access, accommodations, and services for all patients and visitors.

Patient Rights and Responsibilities

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We are committed to maintaining the rights, dignity, and well-being of our patients.

Nondiscrimination Notice

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We do not discriminate on the basis of race, color, national origin, age, disability, or sex.

Patient Code of Conduct

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Everyone should expect a safe, caring, and inclusive environment in all our spaces.

Language Access Services

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We offer language access services 24 hours a day, at no cost, to patients and their family members.

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