Accessibility

Accessibility resources

Accessible facilities and amenities

All Mass General Brigham public areas, including restrooms and cafeterias, are accessible to people with disabilities. Wheelchairs are available at hospital main entrances and other major building entrances.

Most amenities and public spaces are designed to ensure accessibility and comfort for all visitors.

Ambassadors and patient escorts

Our patient ambassadors and volunteer escorts assist with requests such as getting out of a car, into a wheelchair, or navigating our facilities. You’ll find ambassadors at the main entrance of every hospital, along with helpful staff and volunteers at our information desks who can answer questions and guide you to your destination.

Interpreter services and assistive technologies

We offer interpreter services and assistive communication technologies for patients and family members who are:

• Non-English speaking
• Speak English as a second language (ESL)
• Deaf or hard of hearing
• Blind or have low vision

Accessible transportation, shuttles, and parking

Many of our facilities are conveniently located near accessible public transportation options. We also offer wheelchair-accessible parking areas and shuttle services to help you reach your care destination safely and comfortably.

Contact us

Mass General Brigham is committed to providing accessible, inclusive care for patients, visitors, and family members with disabilities. We provide reasonable modifications and free auxiliary aids and services to support effective communication and equal access to care and services.

If you need assistance, accommodations, or communication support, or if you have questions or concerns related to accessibility or discrimination, please contact the Section 1557 Coordinator for the hospital or site where you received care.

Brigham and Women's Hospital

Public transportation

We’re conveniently located near accessible public transportation.

The nearest MBTA stop is the Brigham Circle stop on the MBTA's green line. Visitors coming by MBTA should use the 15 Francis Street entrance. This entrance is open from 6 a.m. to 8 p.m. When this entrance is closed, use the 75 Francis Street entrance.

Additionally, MBTA’s THE RIDE offers door-to-door transportation to eligible people who can’t use general public transportation. To become eligible for THE RIDE, you must complete an application. Learn more via the MBTA website, or call (800) 533-6282(V) or (617) 222-5415(TTY).

Shuttle services

Wheelchair accessible shuttles operate between:

• Brigham and Women’s Hospital (Boston)
• Mass General Brigham Healthcare Center (Chestnut Hill)
• Brigham and Women’s Faulkner Hospital (Jamaica Plain)
• Massachusetts General Hospital (Boston)

You may view the shuttle schedule. It’s also posted at the shuttle stop across from the 75 Francis Street entrance.

Parking garages

There are three parking garages with designated accessible parking spots. For questions, please call 617-732-6532.

1. 45 Francis Street Garage: Patients whose cars have HP plates or placards may self-park in this garage. All other patients may valet park their cars at this location or self-park in the 80 Francis Street Service Center Garage.
2. 80 Francis Street Garage
3. 60 Fenwood Road Garage

The vehicle height limit at garages is 6 feet 6 inches. There are a few oversized spaces on P1 of the 80 Francis Garage. See an attendant upon arrival for assistance with oversized vehicles.

When there are no open oversized self-parking spaces, please use valet service at the 45 or 75 Francis Street entrances. Accessible van parking is also available.

Valet parking

Valet parking is available at the 45 Francis and 75 Francis Street entrances. Valet parking is also available at 221 Longwood Avenue, Boston and the 850 Boylston Street, Brookline locations.

Accessible entrances

There are three main entrances to Brigham and Women’s Hospital:

1. 15 Francis Street
2. 45 Francis Street
3. 75 Francis Street

Once inside, all patient care areas can be reached without having to exit the building, with the exception of the practices at 500 Brookline Avenue and 60 Fenwood Road. All main entrances are accessible. View our campus map.

Massachusetts General Hospital

Public transportation

The Charles/MGH stop on the MBTA's red line is ADA-compliant and barrier-free. Elevators and escalators can transport patrons between the street level and train platform level.

The station's north exit (to the right as you exit the station) is the best route to Mass General. It lines up with the pedestrian entrance to Mass General's Yawkey Center for Outpatient Care.

There is a pedestrian crosswalk with a traffic signal to cross the three lanes of traffic that separate the station from the Yawkey Building. Once in the Yawkey Building, you may take the escalator or elevator to the second floor. There is an enclosed walkway that will bring you to elevators in the Lunder Building, which provide access to the hospital's Main Lobby.

Additionally, MBTA's The RIDE offers door-to-door transportation to eligible people who cannot use general public transportation. In order to use The RIDE, you must complete an application to become eligible.

Shuttle services

Wheelchair-accessible shuttles operate between various Mass General locations and buildings.

Whenever possible, please contact Mass General Brigham Transportation at 617-726-2250 at least 24 hours in advance if you need to request a shuttle with a wheelchair lift. View our shuttle schedule.

Patient shuttle on call

Mass General Brigham Transportation operates wheelchair-accessible shuttles to assist patients needing to get to nearby Mass General practices. The hours of operation are Monday through Friday 8 a.m. to 4 p.m.

Mass General Hospital information desk staff, located in the Gray and Yawkey lobbies, will call for the patient shuttle bus. The bus will drive the patient from one of these hospital lobbies to the hospital building where the appointment is scheduled.

For return trips, staff in Mass General Hospital practices call for the Patient Shuttle Bus to return the patient to a hospital lobby location

Common locations that are supported:

• 50 Staniford Street
• 101 Merrimac Street
• 25 New Chardon Street
• 1 Bowdoin Square
• 165 and 175 Cambridge Street (using back entrance to Charles River Plaza on O'Connell Way)

For further information, please contact Mass General Brigham Transportation at 617-726-2250.

Parking

Valet parking

Moderately priced valet parking is available at the entrance to both the Wang Ambulatory Care Center (ACC) and the Yawkey Center for Outpatient Care. The Wang ACC valet uses a surface parking lot with no vehicle height restrictions.

Parking garages

Mass General has three main parking garages with vehicle height restrictions as indicated below:

1. Yawkey Center for Outpatient Care: 59 handicap parking spaces. The height limit is 8 feet, 2 inches for levels P1 and P2, and 7 feet, 2 inches for levels P3, P4, P5 and P6. Elevators from the garage bring you to the Yawkey lobby.
   
   There are elevators and escalators in the lobby that provide access to an enclosed walkway, which provides access to the Lunder Building elevators. These elevators provide access to the main lobby.
2. Fruit Street (closest to Mass General's main campus): 23 handicap parking spaces. The height limit is 6 feet, 8 inches.
3. Parkman Street: 21 handicap parking spaces. The height limit is 6 feet, 8 inches.

Additional accessible parking is available at 165 Cambridge Street and 50 Staniford Street.

165 Cambridge Street offers underground parking. There is also limited surface deck parking. The garage at 50 Staniford Street has 11 handicap parking spaces. The height limit is 6 feet, 10 inches. Please note that this parking garage is not owned or operated by Mass General.

Accessible entrances

Most buildings on Mass General's Main Campus are connected via hallways. The hospital has several main accessible entrances available to patients, visitors and employees. View a campus map.

Recommended Main Campus Entrance (15 Parkman Street, Boston MA 02114): The Wang Ambulatory Care Center entrance is fully accessible and connects directly to the White Building/main entrance via elevator.

White Building (55 Fruit Street, Boston, MA 02114): Considered Mass General's main entrance, the White Building is accessible. The building entrance is open 24 hours.

Cox Building (100 Blossom Street, Boston, MA 02114) is accessible by elevator from the sidewalk-level entrance. This connects directly to the main part of the hospital. The building entrance is open 6 a.m. to 8 pm, Monday through Friday.

The Gray and Jackson buildings (80 Blossom Street, Boston, MA 02114) are convenient to the Mass General Brigham shuttle buses and both have automatic doors.

Yawkey Center for Outpatient Care (32 Fruit Street, Boston, MA 02114) is accessible, and the building entrance door closes at 9 p.m.

The Lunder Building is adjacent to the White Lobby. The Lunder Building is accessible and is open 24 hours.

50 Staniford Street and 165 Cambridge Street are also accessible.

Ambassadors and escorts

Ambassadors in Mass General's police and security department can help patients and visitors with requests, such as getting out of a car or into a wheelchair.

Ambassadors are posted at the hospital's main entrance and other major entrances. Ambassadors are easily identified by their jackets and badges.

In addition, information desks are located throughout the hospital’s main campus buildings, near many of the major entrances. Volunteers and staff at the information desks are available to assist you with getting to your destination at the hospital. Information desk staff also can help answer questions or locate an ambassador or volunteer escort.

Wheelchairs

Wheelchairs are available at the hospital’s main entrance and other major entrances, including:

• White Building/Main Entrance (55 Fruit Street, Boston, MA 02114)
• Wang Ambulatory Care Center (15 Parkman Street, Boston, MA 02114)
• Yawkey Center for Outpatient Care (32 Fruit Street, Boston, MA 02114)
• Gray Building (90 Blossom Street, Boston, MA 02114)

Wheelchairs are not available at the entrance to the Jackson Building lobby.

Brigham and Women's Faulkner Hospital

Public transportation

We’re conveniently located near wheelchair accessible public transportation.

MBTA Bus #38, Wren Street, stops directly in front of Brigham and Women’s Faulkner Hospital on Centre Street. The Wren Street bus shuttles between the West Roxbury business district and Forest Hills station where it connects with the Orange Line and other bus routes.

Additionally, MBTA’s THE RIDE offers door-to-door transportation to eligible people who cannot use general public transportation. To become eligible for THE RIDE, you must complete an application. You can learn more via the MBTA website, or call (800) 533-6282(V) or (617) 222-5415(TTY).

Shuttle services

Wheelchair accessible shuttles operate between Brigham and Women’s Faulkner Hospital and Brigham and Women's Hospital (at 75 Francis Street). You may view the shuttle schedule. It’s also posted at the shuttle stop at the third-floor entrance.

Parking garage

Our Visitor Garage at the front of the hospital has designated accessible parking spots and accessible van parking is also available. For your convenience, we also provide valet services Monday through Friday, from 6 a.m. to 5 p.m. (excluding holidays) at the 1st floor main entrance.

Accessible entrances

All main entrances are wheelchair accessible. View our campus map.

Mass Eye and Ear

Parking

Disability placard or plate holders can find designated parking in the Charles Street parking lot. You may also park using our Valet service for a discounted rate of $15.00 (Regular rate is $18.00).

Wheelchairs and escorts

At our Boston main campus, patients and visitors may request a wheelchair at Valet Services outside the main entrance or at the information desk in our main lobby. Escorts are also available at the front information desk, Monday through Friday between 9 a.m. to 4 p.m.

Service animals

We understand and appreciate the vital role service animals play in the lives of their handlers, and it is our goal to make our facilities accessible to service animals to the greatest extent possible, while minimizing potential risks to our patients. Whenever possible, service animals are permitted to accompany and assist handlers who are patients at Mass Eye and Ear, as well as handlers who are visitors to those patients.

Alternative formats

To ensure all patients and visitors have a full and equal opportunity to benefit from the goods, services, privileges, advantages and accommodations offered by Mass Eye and Ear, the following services and resources are available.

Our Alternative Format/Communication Policy provides details on auxiliary aids and services that we offer to meet the communication needs of patients and visitors with disabilities. These include:

• Electronic
• Audio
• Large print
• Braille

Alternative formats can be requested in the following ways:

• By mail or in person at:
  Interpreter Services Office
  243 Charles Street
  Boston, MA 02114
• By sending an email to Interpreter Services
• By calling (617) 573-5572 or (844)-393-2327

Assistive device kits

Assistive devices kits are available for patient use at Mass Eye and Ear’s main campus at 243 Charles Street.

The kits, which are designed for those with low vision or hearing impairment, can contain the following devices based upon patient needs:

• Phone flasher
• Door knocker
• Page magnifier
• Dry erase board
• Pocket talkers
• Phone amplifier
• Doorbell alert
• Big button phone

To reserve the kit for a patient, please call 617-573-4009.

Document reader

The document reader is an automated telephone service that allows patients to enter a document ID into the system and hear its contents read back to them.

Documents available

• Assignment of Insurance Benefits (008)
• Consent for Medical and Surgical Procedures (004)
• Copay Letter (005)
• Information about your Bill (Split Billing Sites) (010)
• Mass HiWay Fact Sheet for Patients (009)
• Notice of Privacy Policy (NOPP) (001)
• Patient Rights (006)
• Room Rates Letter (003)

How to use the document reader service

• Patients, family members or visitors may call 617-531-0507 to listen to a document.
• After entering the document number (see available documents above), the document will be read to you.
• You will be given instructions on how to pause, resume or change the speed of the recording, or select a different document.

Martha’s Vineyard Hospital

Parking

Accessible parking is available at all entrances.

Accessible entrances

View our campus map:

• Entrance 2: Main Emergency Department
• Entrance 3: Main Hospital Entrance
• Entrance 4: Family Medicine and Pediatrics
• Entrance 5: Dialysis
• Entrance 6: Orthopedics
• Entrance 7: Infusion
• Entrance 8: OB/GYN
• Entrance 9: OB/GYN
• Entrance 11: Rehabilitation & Wellness
• Entrance 12: Internal Medicine
• Entrance 14: 1972 Building Rear Entrance

Wheelchairs, escorts, and inter-office transportation

Wheelchairs are located at the hospital’s main entrance. Patients may call 508-693-0410 and dial “0” to request an escort or inter-office transportation.