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Language Access Services

Mass General Brigham hospitals offer language access services 24 hours a day, at no cost, to patients and their family members. These services include both translation and interpreter services for families and patients to participate fully in their treatment.
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Being able to understand your care plan is key to receiving safe, high-quality care. Our medical interpreters help patients and their families express their needs, questions, and preferences in a culturally sensitive way.

We offer interpreter services at no cost for patients and loved ones who speak a language other than English, or who are Deaf, DeafBlind, or hard of hearing. Our interpreters and assistive technologies help you and your care team communicate effectively and safely throughout your visit.

Please let your care team know about your communication needs before or during your appointment. If you are scheduling a visit, you may also request an interpreter at that time.

Interpreter services

Spoken language interpreters
We have language interpreters who speak more than 300 languages. Our trained interpreters can join your appointment in person or by phone or video connection. To request an interpreter, please tell your care team or mention your communication needs when scheduling a visit.
Interpreters and assistive devices for patients who are Deaf, Deaf/Blind or hard of hearing
Our ASL interpreters help patients who are Deaf, DeafBlind, or hard of hearing. Patients also have access to assistive technologies, including videophones, amplified headsets, and CART (Communication Access Realtime Translation) services. If you need one of these resources, please inform your care team before your visit or at check-in.
Services and contact information by hospital

Brigham and Women’s Hospital

Interpreter Services can be reached at 617-732-6639 Monday to Friday during business hours. An overnight on-call Spanish interpreter is available to be paged.

ASL interpreters are available Monday to Friday, 9 a.m. to 5 p.m.

Massachusetts General Hospital

Interpreter Services can be reached at 617-726-6966. Press 6 to speak with a coordinator.

Business hours are Monday through Friday, 7 a.m. to 8 p.m. and Saturday and Sunday 8:00 a.m. to 6:30 p.m.

Spanish, Portuguese, and American Sign Language overnight on-call interpreters are available to be paged.

Brigham and Women’s Faulkner Hospital

Contact: 617-983-7000, extension 1338

Cooley Dickinson Hospital

Contact: 413-582-2203, or fax to 413-582-2957

Monday to Friday, 8 a.m. to 4:30 p.m.

Martha’s Vineyard Hospital

Please make a request for services with your care team.

Mass Eye and Ear

Contact: 617-573-5772

interpreterservicesoffice@meei.harvard.edu

McLean Hospital

Contact: 617-855-3087

Nantucket Cottage Hospital

Please make a request for services with your care team.

Newton-Wellesley Hospital

Contact: 617-243-6698

Salem Hospital

Contact: 978-741-1200

The following in-person interpreters are available at Salem Hospital:

  • Spanish: Monday to Friday, 6:30 a.m. to 5 p.m.
  • American Sign Language: Monday to Friday (as requested)

Spaulding Rehabilitation

Contact: 617-952-5335

Wentworth-Douglass Hospital

Contact: Call 1-844-311-9901 to reach an Interpreter.

Interpreter telephone service

Additional contacts

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Need other accessibility support?

We’re committed to ensuring our facilities, services, and information are accessible to all patients, visitors, and staff.
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Learn more about our accessibility services
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