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Becoming a Patient

Our Patient Service Center guides you through the process to become a Mass General Brigham patient before your first visit. 

Important Medicaid redetermination update

Medicaid (MassHealth in Massachusetts) has maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. Starting April 1,  Medicaid will return to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage will be renewed automatically. If Medicaid is not able to confirm your eligibility automatically, you will receive a renewal form in a blue envelope to the mailing address that is on file. 

To avoid disruption in coverage, please visit your state’s website to ensure Medicaid has your most current information.

Massachusetts Medicaid

New Hamphire Medicaid

Maine Medicaid

 

Patient registration

The Patient Service Center, our outpatient registration and outpatient insurance referral department, can help you:

  • Register as a new patient
  • Update your existing patient registration
  • Resolve insurance/demographic errors
  • Obtain insurance referrals

Please note: The fastest way to update your insurance coverage is through Patient Gateway. Once you have logged in, select insurance summary from the main menu.

Contact us at the numbers below to complete your registration:

 
Mass General Brigham Patient Service Center (central registration) 

Mass General Brigham International Patient Services

Brigham and Women's Hospital / Brigham and Women’s Faulkner Hospital 

Massachusetts General Hospital  

Mass Eye and Ear 

Newton-Wellesley Hospital 

Salem Hospital / North Shore Physicians Group 

Spaulding Rehabilitation Hospital 

Wentworth-Douglass Hospital 

How can I prepare for my registration call?

When speaking with a Patient Service Center representative, please be prepared to answer the following:

  • Name
  • Date of birth
  • Address
  • Primary care provider contact information
  • Insurance plan and member number
  • Race/ethnicity (*optional)
  • Language/need for an interpreter (*optional)
  • Sexual orientation (*optional)
  • Gender identity/expression (*optional)
  • Disability identity/accommodations (*optional)
  • Whether you want to opt into paperless patient billing

*Optional items are questions we ask of all our patients to support efforts our mission to provide better affirming care for everyone. All your information is kept private. Learn more about the questions we ask.

Getting started