Contact Us

Prior to contacting Patient Gateway, please read the frequently asked questions. To contact the technical support team, please visit the Patient Gateway support page and fill out the form.

Mass General Brigham Patient Gateway is a convenient, efficient, and secure way to manage your health and communicate with your health care provider. If you are a new user to Patient Gateway (18 years and older), visit https://www.patientgateway.org, and click "Enroll now" to begin the enrollment process. If you want to enroll a child or teenager in Patient Gateway, please contact your practice.

Please find more information in our billing and insurance section and financial assistance section.

Visit the ”Pay Your Bill” section to learn about bill pay options.

Visit the “Contact Patient Billing Solutions” section to find information about how to contact that team.

You may wish to contact the Mass General Brigham Compliance Office if you suspect a privacy incident. There is no retaliation for reporting. For anonymous concerns, contact Mass General Brigham Compliance HelpLine at 1-800-856-1983 or visit www.massgeneralbrigham.org/complianceline.

If you are suspect a privacy incident related to a technical issue from your electronic medical record (Mass General Brigham Patient Gateway), you may also wish to contact the Patient Gateway team by filling out the Patient Gateway form.

You can reach the Mass General Brigham Transportation Department at 617-726-2250 or [email protected].

To view more information, including a live shuttle map, visit the shuttles page.

If you are connected to the network, please go to the IS Service Desk intranet page or call 617-726-5085. Computer- and email-related problems cannot be addressed by sending an email through this website, so please contact the IS Service Desk directly.

If you are a Mass General Brigham employee, please visit the Ask MyHR employee portal. If you are not connected to the network, you will need to go through two-factor authentication to access the portal.

If you have additional questions, please call the HR Support Center at 833-275-6947 or send an email to [email protected].

If you are a former employee and wish to receive a copy of your W2 form, please contact the Payroll office at 617-726-2148.

Mass General Brigham is the new name for what was formerly Partners HealthCare. In 2020, we’re emerging with a more recognizable name with a strong intention: to connect more closely with our patients and communities. Learn more about our rebrand story. The same institutions who were part of Partners HealthCare will continue to be part of Mass General Brigham. Learn more about members and affiliates.

Mass General Brigham Corporate Headquarters:

Prudential Center
800 Boylston Street, 11th Floor
Boston, MA 02199
617-278-1000

Information on careers at Mass General Brigham including current job openings can be found in the Careers section of our website.

Due to the volume of applications received, it may not be possible to respond to inquiries regarding the status of your application.

Please note that repeated submissions for the same position would replace previously submitted applications for that position.

Please contact our Client Services at 617-726-2142 for Purchasing and Accounts Payable inquiries, Monday-Wednesday and Friday 8:30-4:30, Thursday 8:30-3:30.

Please contact our Supply Chain Management Client Services group at 617-726-2142.

If you need to verify job titles and dates, please contact our Employee Records department at 617-726-2212.

If you need earnings information, you may contact our Payroll department at 617-726-2148 or e-mail at [email protected].

Call for employment verification for mortgages, loans, etc., between 1 and 5 p.m., Monday to Friday, 617-726-2212. Written requests should be faxed to 617-724-6464 with a signed release from the employee.

Our current policy is that we do not provide email addresses, phone numbers, or physical addresses over the internet. Please contact the main switchboard at the respective institution for this information.

Please reference our Members and Affiliates page to find contact information for each of our members.