Contact Us

Do you have a question, comment, or suggestion to pass along to Mass General Brigham? Before contacting us using the form below, please review the following most frequently asked questions (FAQs) for answers to ensure that you direct your inquiry to the right place.

FAQs For Patients

How can I contact the Mass General Brigham Patient Gateway team if I am having technical difficulties/need technical support?

Prior to contacting Patient Gateway, please read the frequently asked questions. To contact the technical support team, please visit the Patient Gateway support page and fill out the form.
I am looking to access my medical records through Mass General Brigham Patient Gateway. How do I enroll?

Mass General Brigham Patient Gateway is a convenient, efficient, and secure way to manage your health and communicate with your health care provider. If you are a new user to Patient Gateway (18 years and older), visit https://www.patientgateway.org, and click "Enroll now" to begin the enrollment process. If you want to enroll a child or teenager in Patient Gateway, please contact your practice.
I have a question about my patient bill or need financial assistance. Who can I contact for help?

Please find more information in our billing and insurance section and financial assistance section.

Visit the ”Pay Your Bill” section to learn about bill pay options.

Visit the “Contact Patient Billing Solutions” section to find information about how to contact that team.
How can I report a possible incident related to patient health information privacy?

You may wish to contact the Mass General Brigham Compliance Office if you suspect a privacy incident. There is no retaliation for reporting. For anonymous concerns, contact Mass General Brigham Compliance HelpLine at 1-800-856-1983 or visit www.massgeneralbrigham.org/complianceline.

If you are suspect a privacy incident related to a technical issue from your electronic medical record (Mass General Brigham Patient Gateway), you may also wish to contact the Patient Gateway team by filling out the Patient Gateway form.
How can I provide feedback on the Mass General Brigham Shuttle Bus Service?

You can reach the Mass General Brigham Transportation Department at 617-726-2250 or [email protected].

To view more information, including a live shuttle map, visit the shuttles page.

FAQs For Employees

I am a Mass General Brigham employee or contractor. How can I get help with a computer problem or a problem with accessing my e-mail account?

If you are connected to the network, please go to the IS Service Desk intranet page or call 617-726-5085. Computer- and email-related problems cannot be addressed by sending an email through this website, so please contact the IS Service Desk directly.
I am a Mass General Brigham employee and have questions about benefits, such as retirement, Flex Spending accounts, and other insurance questions. Where can I get more information?

If you are a Mass General Brigham employee, please visit the Ask MyHR employee portal. If you are not connected to the network, you will need to go through two-factor authentication to access the portal.

If you have additional questions, please call the HR Support Center at 833-275-6947 or send an email to [email protected].
I am a former Mass General Brigham employee and require a copy of my W2 form. Where can I get this information?

If you are a former employee and wish to receive a copy of your W2 form, please contact the Payroll office at 617-726-2148.

General FAQs

What happened to Partners HealthCare? What is Mass General Brigham?

Mass General Brigham is the new name for what was formerly Partners HealthCare. In 2020, we’re emerging with a more recognizable name with a strong intention: to connect more closely with our patients and communities. Learn more about our rebrand story. The same institutions who were part of Partners HealthCare will continue to be part of Mass General Brigham. Learn more about members and affiliates.
What is the Mass General Brigham main corporate office address and phone number?

Mass General Brigham Corporate Headquarters:

Prudential Center
800 Boylston Street, 11th Floor
Boston, MA 02199
617-278-1000
How do I apply for a job at Mass General Brigham?

Information on careers at Mass General Brigham including current job openings can be found in the Careers section of our website.

Due to the volume of applications received, it may not be possible to respond to inquiries regarding the status of your application.

Please note that repeated submissions for the same position would replace previously submitted applications for that position.
I am a vendor/supplier and have questions about invoices and payments. How can I contact the Purchasing Department?

Please contact our Client Services at 617-726-2142 for Purchasing and Accounts Payable inquiries, Monday-Wednesday and Friday 8:30-4:30, Thursday 8:30-3:30.
How can I become a vendor/supplier with Mass General Brigham?

Please contact our Supply Chain Management Client Services group at 617-726-2142.
I need to verify a current or former Mass General Brigham employee’s job status or earnings information. How can I verify this information?

If you need to verify job titles and dates, please contact our Employee Records department at 617-726-2212.

If you need earnings information, you may contact our Payroll department at 617-726-2148 or e-mail at [email protected].org.

Call for employment verification for mortgages, loans, etc., between 1 and 5 p.m., Monday to Friday, 617-726-2212. Written requests should be faxed to 617-724-6464 with a signed release from the employee.
How can I reach an employee of Mass General Brigham?

Our current policy is that we do not provide email addresses, phone numbers, or physical addresses over the internet. Please contact the main switchboard at the respective institution for this information.
Where can I find the address, phone number, or other contact information for one of your members?

Please reference our Members and Affiliates page to find contact information for each of our members.

Contact Form

Please exercise caution regarding what information you include in your submission.

Do not include confidential information, such as Social Security numbers, financial account numbers, credit card numbers, health insurance information, or medical information in this form.
Do not use this form to send requests, messages, or questions about your medical care, upcoming appointments, clinical concerns, health record, or billing information. If you are a Mass General Brigham Patient Gateway user, please send any clinical or billing questions via Patient Gateway or by calling your provider's office.

If you have a privacy, legal, or ethical question or believe that a member of the Mass General Brigham community has violated a privacy, legal, or ethical responsibility, contact the Compliance HelpLine at 1-800-856-1983 or http://www.massgeneralbrigham/complianceline. All concerns are investigated. Reports may be made anonymously or in confidence.

Please note: Form submissions are only monitored Monday through Friday, 9 a.m. – 5 p.m. Mass General Brigham cannot address medical emergencies through this form. If this is a medical emergency, please dial 9-1-1 or go to the nearest emergency room.

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