A virtual visit is a video or phone appointment with your health care provider or health care team from the comfort of your home, the convenience of work, or from a private location.
Whether it's a first-time consultation or follow-up appointment, our primary care providers (PCPs), specialty physicians, physician assistants, nurse practitioners, and more are here to help you stay connected to care.
There is no physical contact between the patient and provider during a virtual doctor visit. This means some clinical needs may not be appropriate for virtual visits. Your provider can tell you if a virtual visit works for the care you need. We offer virtual visits for patients of all ages, but those under the age of 18 must be accompanied by an adult.
For information about our virtual care terms and policies, visit the virtual care page.
Virtual visits are NOT for medical emergencies. For medical emergencies, please call 9-1-1
Through a virtual visit, you can:
Caregivers, family members, and others can join your virtual visit from your location or remotely from another location.
In order to have a virtual visit with a Mass General Brigham provider, you must first become an established Mass General Brigham patient. To become a patient, please contact the provider you would like to see.
If you’re already an established patient of Mass General Brigham, please call or message your provider through Mass General Brigham Patient Gateway directly to see if a virtual visit is an option.
If you are located outside of Massachusetts, please check with your provider to verify if virtual visits are available to you.
On the day of your appointment, you log onto your device to connect with your health care provider virtually. It’s important to set up your device prior to the visit to ensure you can connect smoothly. Our Virtual Care FAQs answer common questions about preparing for your visit.
Please watch our videos and complete the setup steps below before your virtual visit.
To prepare your computer for your virtual visit:
If using a Safari browser, please disable popup blockers. You do not need to create a Zoom account. Visit the Zoom test website to make sure audio and video work well on your device. Call Patient Gateway at 1-800-745-9683 if you have any questions.
To prepare your mobile device or tablet:
Mass General Brigham strives to ensure that access to a virtual visit is available to everyone, regardless of the language they speak or their skill with technology. If your needs cannot be met with our standard Patient Gateway/Zoom approach, simpler but secure methods of connecting with your provider are readily available. Call your provider’s office to discuss these options.
Get on-demand care for health conditions and minor injuries.
Get an expert review of your diagnosis or treatment plan.
Log in or enroll to schedule a virtual visit, email your doctor, and more.