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Planning Your Visit

Get all the information you need to prepare for your upcoming appointment.

If you have an in-person appointment coming up, please review the information below about what to expect and do before and on the day of your appointment.

In-person appointments include visits to a primary care provider, pediatricians, specialists, physical therapist, and other providers who see patients in a clinic. It also includes getting your blood drawn or getting an imaging test (such as an X-ray, CT scan, or MRI).

Before your appointment

Please contact the office before an in-person appointment if:

1. You develop any of the following symptoms:

  • Fever or chills
  • Cough, congestion, or runny nose
  • Vomiting or diarrhea
  • New skin rash (with fever)


2. You are diagnosed with or exposed to COVID-19 within 10 days of an appointment.

Your care team will  provide instructions on the best next steps. They may recommend additional evaluation before your appointment. 

Appointment reminders

You may receive a phone call, text message, and/or a message from our patient portal, Mass General Brigham Patient Gateway up to seven days before your appointment. You can view appointment details in Patient Gateway.


Save time the day of your visit by updating important information through Patient Gateway’s convenient eCheck-in. Review your insurance information, fill out questionnaires related to your visit, and take care of co-pays online. eCheck-in will be available seven days before your appointment.

Learn more about Patient Gateway and eCheck-in

If you are not already enrolled, please sign up for Patient Gateway.

Day of appointment

Mask guidance

As respiratory virus season picks up, you may see some changes at our practices and facilities. The changes are to help minimize the spread of viruses like the flu, COVID-19 and respiratory syncytial virus (RSV). These will become more common in the next few weeks and months. The changes may depend on how much of these viruses are circulating in the community.

During periods where these viruses are circulating more in the community, you may notice your caregiver wearing a mask while caring for you. It may also be suggested that you wear a mask as well. This is not a requirement for patients. We will continue to offer masking and hand hygiene stations for all patients.

Read the masking FAQs

Visitor policy

We know how important visitors and support persons are to your health and well-being. One visitor or support person is allowed in outpatient clinical care areas. Please note that in some situations, we may need to limit visitors to ensure patient and staff safety. 

Read the visitor policy

On the day of your appointment, please let the front desk staff know when you arrive, even if you have completed the eCheck-In steps.


Updated November 13, 2023

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