Skip to cookie consent Skip to main content

Planning Your Visit

Get all the information you need to prepare for your upcoming appointment.

Please note that our screening and masking policies are changing on May 12, 2023, following the end of the COVID-19 Public Health Emergency.

If you have an in-person appointment coming up, please review the information below about what to expect and do before and on the day of your appointment.

In-person appointments include visits to a primary care provider, pediatricians, specialists, physical therapist, and other providers who see patients in a clinic. It also includes getting your blood drawn or getting an imaging test (such as an X-ray, CT scan, or MRI).

Before your appointment

Starting May 12, 2023, please contact the office before an in-person appointment if:

1. You develop any of the following symptoms:

  • Fever or chills
  • Cough, congestion, or runny nose
  • Vomiting or diarrhea
  • New skin rash (with fever)


2. You are diagnosed with or exposed to COVID-19 within 10 days of an appointment.

Your care team will  provide instructions on the best next steps. They may recommend additional evaluation before your appointment. 

Appointment reminders

You may receive a phone call, text message, and/or a message from our patient portal, Mass General Brigham Patient Gateway up to seven days before your appointment. You can view appointment details in Patient Gateway.


Save time the day of your visit by updating important information through Patient Gateway’s convenient eCheck-in. Review your insurance information, fill out questionnaires related to your visit, and take care of co-pays online. eCheck-in will be available seven days before your appointment.

Learn more about Patient Gateway and eCheck-in

If you are not already enrolled, please sign up for Patient Gateway.

Day of appointment

Mask guidance

With the end of the COVID-19 Public Health Emergency, Mass General Brigham will ended universal masking at our facilities in Massachusetts and New Hampshire starting May 12, 2023. Masks will continue to be available at our facilities near entrances, along with hand hygiene stations.

Patients who have an in-person appointment before Friday, May 12, 2023 should continue to wear a mask. 

If you have respiratory symptoms that may be associated with COVID-19, a cold, or the flu, we ask that you let your care team know and pick up a mask at one of our entrances. If you have a face covering from home, you will be asked to replace your face covering with one of our face masks. Patients who choose to wear their own face covering must wear the facility-issued face mask on top. 

Read the masking FAQs


Visitor policy

We know how important visitors and support persons are to your health and well-being. One visitor or support person is allowed in outpatient clinical care areas. Please note that in some situations, we may need to limit visitors to ensure patient and staff safety. 

Read the visitor policy

On the day of your appointment, please let the front desk staff know when you arrive, even if you have completed the eCheck-In steps.


Updated May 5, 2023

Also of interest: