Visiting Our Facilities

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The safety of our patients, staff, and community is very important to us. Please read our visitor policy before arriving at our facilities. 

Inpatient visitor policy

All potential visitors should review the specific facility's website for the latest policies before attempting to visit.

Some locations have more specific rules in place than the information below.

As part of the Commonwealth’s phased reopening plan, hospitals can welcome a limited number of visitors. Mass General Brigham hospitals allow one visitor per patient in the clinics and units that are able to meet the guidelines below.

Note: Some units and areas in our facilities will not be able to accommodate visitors at this time in order to ensure the safety of all patients, visitors, and staff.

  • All visitors who wish to enter a Mass General Brigham hospital or doctor’s office must comply with the new Massachusetts travel order. Visitors from "restricted" states must fill out a Massachusetts Travel Form. Visitors also must quarantine for 14 days or produce a COVID-negative test result. Please visit Mass.gov  for more details. There are limited exceptions for "essential visitors." (Patients seeking care also are exempt from the travel order.)
     
  • All visitors must be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell). No visitors with any symptoms may be permitted into the hospital. Visitors with active COVID-19 infection will not be permitted. Visitors on the day of the visit can use the Mass General Brigham Prescreen tool  or complete a screening in person.
     
  • All visitors are required to wear a hospital-issued mask at all times while in the hospital. All visitors must perform hand hygiene upon entry to the facility.
     
  • No visitors under the age of 18 years old are allowed in the hospital unless the visitor is a child of a patient. People waiting to visit a patient should wait outside the hospital, rather than in hospital waiting rooms, until the time of their visit.
     
  • Visitors will not be permitted if the visitation poses a significant infection control risk to the patients, visitor, or staff.

Outpatient visitor policy

Visitors are not permitted in outpatient areas at this time.

There are very limited exceptions for support persons. If you need a support person to accompany you, please call the clinic for approval before the appointment.

Note: Clinics will do their best to accommodate necessary support persons but may be limited by physical space or other constraints.

All support persons must be approved before you arrive for your appointment.

Some reasons you might want to request a support person are if you:

  • Have a disability or need special accommodations
  • Need help understanding patient instructions
  • Are under the age of 18 and need a parent or guardian to come with you
  • Are getting end-of-life care
  • Are receiving or anticipating maternity care or in the process of family planning
  • Are coming from a correctional facility, and your support person is the corrections officer 

If you cannot find childcare and need to bring your child under the age of 18 years old with you, the child will need to join you in the exam room. Children must be supervised at all times.

Care during COVID-19

Learn more about what actions we're taking to ensure safety for patients, employees, and the community.

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Mass General Brigham

This is the website for Mass General Brigham, formerly known as Partners HealthCare. We're emerging with a more recognizable name and a strong intention: to connect more closely with our patients and communities.