Visiting Our Facilities

We’ve recently changed our visitor policy. As of December 18, Mass General Brigham hospitals will generally not allow visitors. There are limited exceptions for essential visitors and support persons.

All potential essential visitors and support persons should review the specific facility's website for the latest policies before attempting to visit. See more specific information on outpatient appointments

All essential visitors and support persons must meet the guidelines below.

For outpatient visitors

Visitors are not allowed in outpatient areas at this time.

There are very limited exceptions for support persons. One support person is allowed for patients with disabilities and patients under age 18.

Other support persons need to be approved before the appointment. Please call the clinic for approval before the appointment. Note: Clinics will do their best to accommodate support persons but may be limited by physical space or other constraints.

Some reasons that you might want to request a support person are if you:

  • Need help understanding patient instructions.
  • Are getting end-of-life care.
  • Are receiving or anticipating maternity care or are in the process of family planning.
  • Are coming from a correctional facility, and your support person is the corrections officer. 

If you cannot find childcare and need to bring your child under the age of 18 years old with you, the child will need to join you in the exam room. Children must be supervised at all times.

All support persons must meet the guidelines below.

For all essential visitors and support persons

Please note the following policy is in place for essential visitors and support persons:

  • All essential visitors/support persons who wish to enter a Mass General Brigham hospital or doctor’s office must comply with the Massachusetts travel order. Visitors from "restricted" states must fill out a Massachusetts Travel Form. Visitors also must quarantine for 14 days or produce a COVID-negative test result. Please visit Mass.gov  for more details. There are limited exceptions for "essential visitors." (Patients seeking care also are exempt from the travel order.)
     
  • All essential visitors/support persons will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell). No visitors/support persons with any symptoms are allowed. Visitors/support persons with active COVID-19 infection will not be permitted. Essential visitors/support persons on the day of the visit can use the Mass General Brigham Prescreen tool  or complete a screening in person.
     
  • All essential visitors/support persons must wear a hospital-issued mask at all times while in the hospital. All visitors/support persons must perform hand hygiene upon entry to the facility.
     
  • No visitors under the age of 18 years old are allowed in the hospital unless the visitor is a child of a patient. People waiting to visit a patient should wait outside the hospital, rather than in hospital waiting rooms, until the time of their visit.
     
  • Essential visitors/support persons will not be permitted if the visitation poses a significant infection control risk to the patients, visitor, or staff.


Updated 12/16/20

Care during COVID-19

Learn more about what actions we're taking to ensure safety for patients, employees, and the community.

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