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Mass General Brigham on the future of virtual care

Industry experts to discuss expanding the reach of care and impact to patients

Mass General Brigham is advancing the conversation on the future of virtual care by convening the industry’s most widely regarded stakeholders, thought leaders and policy experts as part of a virtual care speaker series. Discussions will focus on the most pressing questions circling the virtual care experience, such as the rapid expansion of emerging technologies, health equity, the patient experience, and the telehealth regulatory landscape.

The availability of virtual care has transformed care delivery, especially during the height of the COVID-19 pandemic, and could lead to improved access, quality, and costs for patients.

Virtual care has undoubtedly reshaped the future of healthcare. This virtual care speaker series offers a chance to learn from world renown leaders in research, technology and innovations that deliver the most advanced care and expertise, including highly regarded physicians, stakeholders, thought leaders and policy experts.

Lee Schwamm, MD
Vice President of Virtual Care

An open laptop displaying a virtual care session with a white-coated doctor.

The speaker series will be held monthly from September 2022 to January 2023.

Speaker Series Sessions

Session 1: Keeping Pace with Rapid Change: The Virtual Care Revolution

September 16, 2022
11:00 am - 12:00 pm ET

Virtual care has undoubtedly reshaped the future of health care. With a rapid growth in consumer expectations and consumption of virtual options from both patients and providers, we explore how the virtual care experience can be optimized as health care undergoes digital transformation. This session will delve into the history of virtual care, the current landscape and rapid expansion of emerging technologies expanding the reach of care.

Speaker: Lee Schwamm, MD, Vice President of Virtual Care at Mass General Brigham

Session 2: Pushing the Arc Toward “Techquity”: Patient-Centric Virtual Care

October 14, 2022
11:00 am - 12:00 pm ET

Join patient experience experts in discussing ways to bring health equity in virtual care to the next level for patients. Experts will analyze interdisciplinary approaches to improve patient satisfaction. COVID exacerbated the preexisting inequities in care for vulnerable populations, and while virtual care restored access to care for many, in some cases it further deepened these disparities. This session will focus on the interaction between health equity, digital health and the patient experience, and how health systems can design for these challenges.

Moderator: Lee Park, MD, MPH, Chief Patient Experience Officer, Mass General Brigham

Speakers: Esteban Barreto, PhD, Director, Evaluation of Equity and Community Health, Massachusetts General Hospital, Allison Bryant Mantha, MD, MPH, Senior Medical Director for Health Equity, Mass General Brigham, Dan Noyes Co-CEO, Tech Goes Home, Aswita Tan-McGrory, MBA, MSPH, Administrative Director of Research, Department of Medicine, Massachusetts General Hospital

Session 3: The Human Experience of the Digital Patient

November 11, 2022
11:00 am - 12:00 pm ET

As virtual care has rapidly expanded; the role of telepresence is here to stay. This session will discuss the importance of developing a trust-based relationship between patient and provider to increase overall patient satisfaction and better health outcomes. Stakeholders will provide insights on how to foster a comfortable setting for the patient and how to upgrade their “webside” manner.

Moderator: Lydia C Siegel, MD, MPH, Medical Director, Ambulatory Services in Clinical Informatics, Mass General Brigham

Panelists:Oscar Benavidez, MD, Chief, Division of Pediatric Cardiology, Massachusetts General Hospital, David Binder, MD, Medical Director, Spaulding Outpatient, Spaulding Rehabilitation Network, Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital, Darlene Sawicki, MSN, NP-BC, Director of Advanced Practice Providers, Massachusetts General Hospital, Shyam K. Tanguturi, MD, Radiation Oncology,Dana-Farber Cancer Institute

Session 4: Watch Your Tech: Leveraging Technology for Care

December 9, 2022
11:00 am - 12:00 pm ET

In an era where Virtual Care is a core component of how care is delivered and will continue to grow as a core part of our health care system, designing and deploying technology solutions for providers and patients to use is critical. This session will cover intuitive Virtual Care deployment and how to provide existing virtual-based technologies for digital solutions. Experts will review strategies to increase technology adoption at their institution and provide demos of MGB-developed platforms that are currently in use at the bedside.

Moderator: Adam Landman, MD, MS, MIS, MHS, Senior Vice President, Digital Chief Information Officer, Brigham and Women’s Hospital

Panel: Anne Bane, MSN, RN, BC, Nurse Director, Nursing Informatics and Medication Safety, Center for Nursing Excellence, Brigham and Women's Hospital, Mike Carter, Program Director, Health Information Systems, Mass General Brigham, Juan Estrada, Senior Director, Center for TeleHealth, Massachusetts General Hospital, Benji Meller, Program Director, Technology Operations and Inpatient Virtual Care, Massachusetts General Hospital, Daniel Meninger, MSPT, MBA, Program Manager, Virtual Care Services, Spaulding Rehabilitation Network, Radhika Sangireddy, Virtual Care Portfolio Manager, Mass General Brigham, Mark Zhang, DO, MMSc, Medical Director, Brigham Digital Innovation Hub, Medical Director, Digital Health Implementation, Brigham and Women’s Hospital

Session 5: The Rules of the Virtual Road: The Regulatory Landscape of Telehealth

January 13, 2023
11:00 am - 12:00 pm ET

Health care systems are increasing their use of virtual care in the setting of technology that is evolving at the speed of light. As a result, the regulatory and legal landscape in virtual care is constantly evolving. This expert panel will provide real-life examples from care settings and analyze state and federal regulations that govern the provision of virtual care.

Moderators: Kate Connelly, CPA, MBA, Corporate Director, Enterprise Risk Management, Mass General Brigham, Rosemary Gottlieb, Senior Legal Counsel, Office of the General Counsel, Mass General Brigham

Panelists: Lindsey Reilly, Director, Billing Compliance, Brigham and Women’s Hospital, Massachusetts General Hospital, Marcy Simoni, MPH, Mass General Brigham, Tim Wilens, MD, Chief, Division of Child and Adolescent Psychiatry, Co-Director for Center for Addiction Medicine, Massachusetts General Hospital, Alexis Williamson, MPH, Executive Director of Central Credentialing, Mass General Brigham

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Learn more about accreditation or register for a course.

About Mass General Brigham

Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations with several Harvard Medical School teaching hospitals. For more information, please visit

Media Contact

Mass General Brigham:

Tim Sullivan, Media Relations