Medical records include, but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at a facility. Please note: You can contact us by mail, fax, or phone (617-726-2361); there are no walk-in services.
You can use Patient Gateway, our secure, online portal for your health information. Your health information is available to view, download, transmit, and print documents.
Once logged in, click on "Menu" at the top bar and then click "Request Records."
If you are not enrolled in Patient Gateway, simply go to patientgateway.massgeneralbrigham.org and click on "Enroll Now." Respond to the questions and click "Next" to complete the enrollment process.
1. Download the authorization form for the facility from which you are requesting records. If you received care at multiple facilities within Mass General Brigham (formerly Partners HealthCare) and would like your entire medical record, please use the Mass General Brigham/Partners HealthCare authorization form.
Please use this form if you would like your entire medical record from multiple facilities.
Salem Hospital (formerly North Shore Medical Center - Salem)
North Shore Medical Center – Union Hospital
Spaulding Rehabilitation Hospital - Boston
Spaulding Rehabilitation Hospital Cape Cod
Spaulding Hospital for Continuing Medical Care Cambridge
Spaulding Nursing and Therapy Center Brighton
If you received care at the following hospitals or practices, please visit the respective website for information on how to obtain your medical record:
2. Complete the authorization form. Please complete the following required fields properly to process the request:
Patient’s full name (include maiden name, if applicable)
Address and telephone number
Date of birth
Medical record number, if available
Date of service
Provider name or facility or clinic name requesting records from
Identify the method for us to share the requested medical records by clearly indicating the mailing address, fax number, email address, or Patient Gateway (if available).
3. Sign and date the completed authorization form.
4. With all required information included, please fax or mail your request to:
Release of Information Fax: 617-726-3661
Mass General Brigham
Release of Information Unit
121 Inner Belt, Room 240
Somerville, MA 02143-4453
Do not e-mail this request. We cannot guarantee security of all Personally Identifiable Information included in the form if submitted via e-mail.
Note: In-person pickup is not available at this time. The medical records offices are closed indefinitely to patient walk-in services effective Thursday March 19, 2020 due to COVID-19.
Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.
For Release of Information questions, please call Customer Service at 617-726-2361.
For Audit-related questions, please call 857-282-8730 or fax 617-726-3025.
If the patient is a minor or unable to provide consent, the signature of a parent, guardian, or other legal representative is required along with documentation indicating legal authority, if needed.
Fees may be associated with certain types of requests. If applicable, fees are based on state and federal guidelines.
The Medical Records Department cannot provide radiology films or CDs. For radiology films or CDs, please contact the Radiology Department or facility from which you received services or care.
The Medical Records Department cannot provide copies of hospital bills. For hospital bills, learn more about your bill by visiting our billing section or contact the Billing Customer Service line at 617-726-3884.
The Medical Records Department is unable to provide birth or death certificates. Please contact the appropriate city/town hall to obtain a copy.
To request copies of medical records of a deceased patient, the request must be accompanied by authorization from the Executor, Executrix, Administrator of the Estate or Personal Representative, along with documentation indicating legal authority.
To request an amendment online, please log into Patient Gateway.
Once you log in, you will be taken to the Questionnaires page. From there, select the “Medical Record Amendment Questionnaire” under the Optional Questionnaires section. Once you complete the questionnaire, your request will be sent to the Chart Correction Unit.
If you would like to enroll in Patient Gateway, please follow the instructions below.
Patient Gateway Enrollment Instructions
To request an amendment by mail, fax, or email, please complete the form below and send it to the Chart Correction Unit.
Request for Amendment in Medical Record
399 Revolution Drive, Suite 970
Somerville, MA 02145
If you have questions about the medical record amendment process, please call 857-282-9736.
We are required to maintain a complete record of your medical history, current condition, treatment plan, and all diagnosis and treatment given, including the results of all tests, procedures, and therapies. Whether this information is stored in writing, on a computer, or other means, we will keep this information in a safe and secure way that protects your privacy and confidentiality. View our full patient confidentiality and privacy health care notice.