Request Medical Records

Note: The Medical Records offices will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19.

 

Patients can use Patient Gateway to access their medical records and request additional records or by faxing an authorization form that includes your email address to the Mass General Brigham Release of Information team at 617-726-3661 or mailing the form to: 

Mass General Brigham 
Release of Information Unit
121 Innerbelt Road
Somerville, MA 02143-4453.

 

If you have questions regarding a specific release, please contact our call center at 617-726-2361.

About medical records

Medical records include, but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at a facility.

Request patient medical records online

You can use Patient Gateway, our secure, online portal for your health information. Your health information is available to view, download, transmit, and print documents.

Once logged in, click on "Messaging" at the top bar and then click "Request Records."

If you are not enrolled in Patient Gateway, simply go to www.patientgateway.org and click on "Enroll Now." Respond to the questions and click "Next" to complete the enrollment process.

Request patient medical records by mail or fax

1. Download the authorization form for the facility from which you are requesting records. If you received care at multiple facilities within Mass General Brigham (formerly Partners HealthCare) and would like your entire medical record, please use the Mass General Brigham/Partners HealthCare authorization form.

Authorization forms

 

If you received care at the following hospitals or practices, please visit the respective website for information on how to obtain your medical record:

2. Complete the authorization form. Please complete the following required fields properly to process the request:

  • Patient’s full name (include maiden name, if applicable)
  • Address and telephone number
  • Email address
  • Date of birth
  • Medical Record Number, if available
  • Date of service
  • Provider name or facility or clinic name requesting records from

Choose method of receipt by clearly indicating the mailing address, fax number, email address or select Patient Gateway, if available, to send the records to

3. Sign and date the completed authorization form.

4. With all required information included, please fax or mail your request to:

Release of Information Fax: 617-726-3661

Mailing Address:

Mass General Brigham 
Release of Information Unit
121 Inner Belt, Room 240
Somerville, MA 02143-4453

Do not e-mail this request. We cannot guarantee security of all Personally Identifiable Information included in the form if submitted via e-mail.

Note: In-person pickup is not available at this time. The medical records offices are closed indefinitely to patient walk-in services effective Thursday March 19, 2020 due to COVID-19.

Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.

For Release of Information questions, please call Customer Service at 617-726-2361.

For Audit-related questions, please call 857-282-8730 or fax 617-726-3025.

Additional details

  • Patients who are minors

    If the patient is a minor or unable to provide consent, the signature of a parent, guardian, or other legal representative is required along with documentation indicating legal authority, if needed.

  • Cost

    Fees may be associated with certain types of requests. If applicable, fees are based on state and federal guidelines.

  • Radiology films and CDs

    The Medical Records Department cannot provide radiology films or CDs. For radiology films or CDs, please contact the Radiology Department or facility from which you received services or care.

  • Copies of hospital bills

    The Medical Records Department cannot provide copies of hospital bills. For hospital bills, learn more about your bill by visiting our billing section or contact the Billing Customer Service line at 617-726-3884.

  • Birth/death certificates

    The Medical Records Department is unable to provide birth or death certificates. Please contact the appropriate city/town hall to obtain a copy.

    To request copies of medical records of a deceased patient, the request must be accompanied by authorization from the Executor, Executrix, Administrator of the Estate or Personal Representative, along with documentation indicating legal authority.

Request amendment in medical records

Patient privacy notice

  • Patient privacy notice

    We are required to maintain a complete record of your medical history, current condition, treatment plan, and all diagnosis and treatment given, including the results of all tests, procedures, and therapies. Whether this information is stored in writing, on a computer, or other means, we will keep this information in a safe and secure way that protects your privacy and confidentiality. View our full patient confidentiality and privacy health care notice.

Hello and welcome to
Mass General Brigham

This is the website for Mass General Brigham, formerly known as Partners HealthCare. We're emerging with a more recognizable name and a strong intention: to connect more closely with our patients and communities.