Specialty Pharmacy at Mass General Brigham
We strive to ensure the best possible treatment outcomes and quality of life for our patients through the appropriate management of specialty medications for:
- Rheumatoid arthritis
- Hepatology, including hepatitis
- Inflammatory bowel disease
- Dermatology
- Oncology
- Multiple sclerosis
- Cystic fibrosis (coming soon)
Advancing our mission through collaboration
Collaboration among our institutions and health care professionals is central to our efforts to advance our mission. In addition to filling your specialty prescription, we offer the following:
- Personalized patient care
- Help with your co-payment when possible
- Help with your insurance authorization
- Free shipment of your medication
- Reminders so that you always have enough medication on hand
- Free supplies you may need for your medication
- Training on how to use your medication, if needed
- Frequent follow up with you and your care provider
Customer service
To get started, ask your Mass General Brigham care provider to send your prescription to us. If you need help transferring an existing prescription, give us a call and we will do the rest.
We can help existing patients help with any questions about your treatment plan or order. We are open Monday through Friday, from 7:30 a.m. to 5:00 p.m. We also have pharmacists and technicians available 24 hours a day, 7 days a week.
Call the Specialty Pharmacy: 877-468-8717
Email the Specialty Pharmacy: specialtypharmacy@partners.org
We service the following states: MA, RI, CT, VT, ME, NH, NJ, PA, NC, SC, and FL.
Contact information for the appropriate state regulatory body: National Association Board of Pharmacy
Consumer complaints
- Acting on patient’s behalf, staff will fill out Safety Event Report (SER)
- Investigation and follow up will occur within 5 business days
- Notice of final resolution will be provided verbally and/or in writing
- If the complainant is not fully satisfied with the resolution, he/she may escalate the complaint to either MGBSP Administrative office and/or the Civil Rights Coordinator.
- Analysis of these complaints will be performed by the Quality Management Committee (QMC)