Mass General Brigham offers convenient ways to communicate with your healthcare provider online and to conduct care with them over the phone or through video. Our virtual care options offer you the convenience of an office visit from the comfort of your own home.
Mass General Brigham Patient Gateway
Many of our doctors are currently offering virtual visits through our online patient portal, Patient Gateway. Be sure to check-in with your own health care provider to see if they offer virtual visits through Patient Gateway. Participating in a Virtual Visit is simple and easy. You can see your provider over Zoom via your Patient Gateway account on a computer with a webcam or a tablet or mobile device. If you don’t have the necessary equipment, software, or computer skills, you can also connect directly on your phone. Our tech support teams are standing by to help you get started.
On Demand offers convenient, high-quality virtual urgent care services. During the Coronavirus Disease 2019 (COVID-19) pandemic, On Demand can be used to seek medical advice about COVID-19-related concerns, as well as other urgent care needs.
Patients can connect through a secure, interactive video visit on their tablet, smart phone, or computer 24 hours a day, 7 days a week. This service is for adults and children ages 3 and older. Anyone under the age of 18 will need to be accompanied by an adult. Registration is simple and secure. Smartphone and tablet users will need to download the "Partners HealthCare On Demand" app.
On Demand is NOT for medical emergencies. For medical emergencies, call 911.
Online Second Opinions
We know how important your health is to you. If you or your doctor would like greater certainty about your diagnosis or treatment plan, Online Second Opinions is here to help.
Through remote second opinions, you have access to Mass General Brigham physicians, many of whom are affiliated with Harvard Medical School, without having to travel for an appointment.
We work with you and the primary doctor treating your condition to collect the information and complete the second opinion process.