COVID-19 Info

Coronavirus Disease 2019 (COVID-19) information and resources

Safe Care Commitment

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect across our system to provide the safest possible environment for our patients, visitors and staff.

 

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We screen to protect you, your families, and our staff

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We clean our hands and spaces and make it easy for you to do the same

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We protect everyone in our environment

 

Read our Safe Care Commitment

For patients

Learn more about what you should do if you have an upcoming appointment or think you have symptoms of COVID-19.

  • About testing

    Testing supplies are limited. Mass General Brigham is continually evaluating and updating our COVID-19 testing criteria based on federal clinical guidance and our testing capacity. Your provider will guide you to determine if you need a test. You may be asked questions about your symptoms, other conditions you may have, your age, your occupation, whether you are pregnant, and where you live.

  • If you're concerned or feeling ill

    What to do if you're feeling illIf you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your primary care provider’s office by phone or via Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you have been exposed.

    Symptoms include any one of the following:

    • Cough
    • Fever
    • Loss of smell
    • Muscle aches
    • Shortness of breath
    • Sore throat

    If you are an established Mass General Brigham patient but do not have a primary care provider – or are unable to reach them – you can:

    1. Use the COVID-19 Screener online tool
    2. Call the COVID-19 Nurse Hotline at (617) 724-7000, or
    3. Launch a video visit at On Demand

    Please do not come to the emergency room for COVID-19 screening unless told to do so by your health care provider.

    As always, if you are having a medical emergency, please dial 911 or go to your nearest emergency room.

  • Use the COVID-19 Screener

    English

    This always-on web tool allows Mass General Brigham patients who have symptoms of COVID-19 – or who are concerned about exposure to COVID-19 – to walk through a few automated online questions. At the end of the brief assessment, patients will be directed to next steps based on their health status.

    Start screening

    Spanish

    Herramienta de evaluación de COVID-19 de Mass General Brigham

    Esta herramienta disponible a todas horas le permite a los pacientes de Mass General Brigham con síntomas de COVID-19 – o que estén preocupados por haber sido expuestos al COVID-19 – contestar unas cuantas preguntas automatizadas en línea. Al final de la breve evaluación, se le indicará cuales son los próximos pasos a seguir basado en su estado de salud.

    Comenzar herramienta de evaluación COVID-19

  • Call the COVID-19 Nurse Hotline

    Call the Mass General Brigham COVID-19 Nurse Line at (617) 724-7000. Staffed from 8 a.m. to 4:30 p.m. Monday through Saturday (closed on Sunday and July 3 and 4), nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more. If treatment is needed, they will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

  • On Demand video visits

    Available 24 hours a day, 7 days a week, our On Demand virtual visit platform is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps.

    Note: This service is only available to established Mass General Brigham patients in Massachusetts.

  • Mask policy for patients

    Effective April 6, all patients in any clinical setting will be supplied with a procedural or surgical mask, which must be worn as part of our continued efforts to protect our health care workers and our patients and to combat community spread. All patients, including those in all inpatient areas, emergency departments, ambulatory settings, and peri-procedural areas must wear the mask provided to them. Inpatients must wear the mask while outside of their room or during prolonged face-to-face encounters in their rooms. All other patients must wear the mask for the duration of their visit or encounter.

  • Policies about procedures and upcoming appointments

    Please note that elective and non-urgent procedures are being delayed across Mass General Brigham. Contact your provider’s office with questions.

    If you have an upcoming routine medical appointment, please call your provider's office ahead of time. Many types of visits can be conducted over the phone or via video visit instead of in person. If you require an in person visit and you have symptoms of possible COVID-19, the office will instruct you on what do prior to arrival.

  • More information

    The COVID-19 situation is changing rapidly, and we recommend that patients monitor information:

    You also can call the Massachusetts COVID-19 hotline for information by dialing 211, 24 hours per day, 7 days per week.

  • Get texts about COVID-19

    Messages from the Commonwealth of Massachusetts

    Massachusetts residents can subscribe to real-time COVID-19 notifications from public health officials by texting the keyword "COVIDMA" to 888-777.

    Messages from Mass General Brigham

    Patient text

     

For visitors

  • Visitor policy

    All potential visitors should review the specific facility's website for the latest policies before attempting to visit.

    As part of the Commonwealth’s phased reopening, hospitals are now permitted to welcome back a limited number of visitors, providing they follow certain rules. While Mass General Brigham hospitals will continue to support alternative electronic methods for communication between patients and visitors, we support the state’s guidance and will begin to allow one visitor per patient in the clinics and units that are able to meet the guidelines below. It is important to note that some units and areas in our facilities will not be able to accommodate visitors at this time in order to ensure the safety of all patients, visitors and staff.

    • All visitors must be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia or new onset of loss of taste or smell). No visitors with any symptoms may be permitted into the hospital. Visitors with active COVID-19 infection will not be permitted.
       
    • All visitors are required to wear a hospital-issued mask at all times while in the hospital. All visitors must perform hand hygiene upon entry to the facility.
       
    • No visitors under the age of 18 years old are allowed in the hospital unless the visitor is a child of a patient. People waiting to visit a patient should wait outside the hospital, rather than in hospital waiting rooms, until the time of their visit.
       
    • Visitors will not be permitted if the visitation poses a significant infection control risk to the patients, visitor, or staff.

For employees

  • Employee protocols

    In response to COVID-19, Mass General Brigham has plans and resources in place to protect patients, employees, and the community. Mass General Brigham has:

    • Added a new daily procedure in which all Mass General Brigham employees are required to self-monitor for symptoms concerning COVID-19 infection
    • Developed a policy in which all employees must wear a mask at Mass General Brigham facilities (clinical and non-clinical) and when delivering home care
    • Required asymptomatic health care workers to follow new protocols in accordance with state regulations before returning to work after potential COVID-19 exposure
    • Changed work policy for staff who are not required to be onsite to work remotely
    • Suspended all employee business-related travel and discouraged non-essential personal travel by employees
    • Prohibited employees from attending or hosting meetings which include more than a small number of people
    • Instituted a sick policy for employees (both health care workers and non-health care workers) to stay home if they feel sick and created a protocol for employees to guide them on when to come to work and when to stay home

    Pulse Intranet

    Ask MyHR Intranet 

    Employee Assistance Program 

    COVID Pass 

  • Public websites

    The COVID-19 situation is changing rapidly, and we recommend that patients monitor information:

    You also can call the Massachusetts COVID-19 hotline for information by dialing 211, 24 hours per day, 7 days per week.

    Massachusetts residents also can subscribe to real-time COVID-19 notifications from public health officials by texting the keyword "COVIDMA" to 888-777.

  • Prevention
    • Wash your hands often with soap and warm water, scrubbing for a least 20 seconds and then rinsing thoroughly
    • If soap and water are not available to wash your hands, use an alcohol-based hand sanitizer that contains at least 60 percent alcohol
    • Cover your mouth and nose with a tissue when you cough or sneeze and then throw the tissue in the trash before washing your hands with soap and water
    • Clean and disinfect surfaces you touch frequently like door handles, cell phones, tablets, and computers
    • Avoid contact with people who are sick or who may be sick with COVID-19 symptoms
    • Stay home when you can to lower the probability of getting the virus or potentially spreading it to others
    • If you must go out, avoid crowds and keep at least 6 feet away from people outside of your home while practicing social distancing
  • Social distancing

    Social distancing

  • Ongoing Mass General Brigham activities to combat COVID-19

    In response to COVID-19, Mass General Brigham has ongoing plans and resources in place to protect patients, employees, and the community. Mass General Brigham is:

For shuttle riders

  • Riding during COVID-19

    To ensure the safety of all individuals riding our shuttles, we will be strictly enforcing proper masking and hand-hygiene policies on all vehicles.

    • Ridership will not exceed the number of seats. No standing is permitted.
    • All riders are required to wear face masks correctly covering their nose and mouth.
    • Riders must perform hand hygiene upon entry and exit.
    • Riders not be permitted to eat or drink on the shuttles to ensure that masks remain in place consistently.

General COVID-19 information

COVID-19, a disease first identified in Wuhan, China, in 2019, has been declared a pandemic by the Who Health Organization. It has affected communities around the world, including in Massachusetts and New England.

The symptoms of COVID-19 include:

  • Cough
  • Fever
  • Loss of smell
  • Muscle aches
  • Runny nose
  • Shortness of breath
  • Sore throat

There is no vaccine to prevent COVID-19 infection.

The COVID-19 virus spreads easily through respiratory droplets, such as when a person sick with the virus coughs or sneezes near another person.

It may also be possible to get COVID-19 by touching a surface or object that has the virus on it and then touching your mouth, nose, or eyes, although this is not thought to be the main way the virus spreads.

How you can help

Boston Hope: Care for patients with COVID-19

We helped build a 1,000-bed hospital in 6 days. At Mass General Brigham, we’re always ready to go above and beyond. 

 

 

Participate in research

Research studies related to COVID-19 are underway across Mass General Brigham. Some studies are seeking volunteers from the general public and health care workers.

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Mass General Brigham

This is the website for Mass General Brigham, formerly known as Partners HealthCare. We're emerging with a more recognizable name and a strong intention: to connect more closely with our patients and communities.