COVID-19 Info

Coronavirus Disease 2019 (COVID-19) information and resources

Ver en Español

Safe Care Commitment

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect across our system to provide the safest possible environment for our patients, visitors and staff.

 

Clipboard Icon

We screen to protect you, your families, and our staff

Handwashing icon

We clean our hands and spaces and make it easy for you to do the same

Mask icon

We protect everyone in our environment

 

Read our Safe Care Commitment

Online Prescreen for patients and visitors now available

To enter a Mass General Brigham facility, patients and visitors on the day of their visit are screened for COVID-19 symptoms and risks. Save time, and use the new, simple Mass General Brigham Prescreen tool.

For patients

Learn more about what you should do if you have an upcoming appointment or think you have symptoms of COVID-19.

  • If you're concerned or feeling ill

    If you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your primary care provider’s office by phone or via Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you have been exposed.

    Symptoms include any one of the following:

    • Cough
    • Fever
    • Loss of smell
    • Loss of taste
    • Muscle aches
    • Shortness of breath
    • Sore throat

     

    1. Use the COVID-19 Screener online tool

      This always-on web tool allows Mass General Brigham patients who have symptoms of COVID-19 – or who are concerned about exposure to COVID-19 – to walk through a few automated online questions. At the end of the brief assessment, patients will be directed to next steps based on their health status.

      Start screening

       
    2. Call the COVID-19 Nurse Hotline at (617) 724-7000
       

      If you are an established Mass General Brigham patient but do not have a primary care provider – or are unable to reach them – you can call the Mass General Brigham COVID-19 Nurse Line at (617) 724-7000. Staffed from 8 a.m. to 4:30 p.m. Monday through Saturday (closed on Sunday), nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more. If treatment is needed, they will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

      Arabic
      Cape Verdean
      Chinese (Simplified)
      Farsi
      French
      Haitian Creole
      Italian
      Luganda
      Portuguese
      Russian
      Spanish
      Somali
      Vietnamese

    3. Launch a video visit at On Demand

      Available 24 hours a day, 7 days a week, our On Demand virtual visit platform is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps. Note: This service is only available to established Mass General Brigham patients in Massachusetts.

      Learn more about On Demand

    Please do not come to the emergency room for COVID-19 screening unless told to do so by your health care provider.

    As always, if you are having a medical emergency, please dial 911 or go to your nearest emergency room.

  • About testing

    We recommend patients get tested for COVID-19 if you:

    • Have COVID-19-like symptoms 
    • Have been in close contact with a person confirmed to have COVID-19. Close contact means if you were within six feet of them for at least 15 minutes
      • while they showed symptoms or within the 48 hours before their symptom onset 
      • in the 48 hours before they took their test or anytime in the 10 days after their test 

    If you are concerned or feeling ill, please read the information above (“If you’re concerned or feeling ill” section). 

    We welcome all patients, even those who do not have insurance. We do not ask about immigration status.

    As part of our Safe Care Commitment, your Mass General Brigham provider may recommend testing. They may test you before you are admitted to the hospital or undergo a medical procedure. 

    If you are tested at Mass General Brigham, you likely will need an order from a provider and an appointment. 

    Test results are typically available within 72 hours. Results are available on our patient portal, Patient Gateway.

    Please note: Positive test results are reported to the Department of Public Health. You may get a call from your local Board of Health or the Massachusetts COVID Team.  

  • Mask policy for patients

    Effective April 6, all patients in any clinical setting will be supplied with a procedural or surgical mask, which must be worn as part of our continued efforts to protect our health care workers and our patients and to combat community spread. All patients, including those in all inpatient areas, emergency departments, ambulatory settings, and peri-procedural areas must wear the mask provided to them. Inpatients must wear the mask while outside of their room or during prolonged face-to-face encounters in their rooms. All other patients must wear the mask for the duration of their visit or encounter.

  • Policies about procedures and upcoming appointments

    Many elective and non-urgent procedures have resumed at Mass General Brigham. Contact your provider’s office with questions.

    If you have an upcoming routine medical appointment, please call your provider's office ahead of time. Many types of visits can be conducted over the phone or via video visit instead of in person. If you require an in person visit and you have symptoms of possible COVID-19, the office will instruct you on what do prior to arrival.

  • More information

    The COVID-19 situation is changing rapidly, and we recommend that patients monitor information:

    You also can call the Massachusetts COVID-19 hotline for information by dialing 211, 24 hours per day, 7 days per week.

  • Get texts about COVID-19

    Messages from the Commonwealth of Massachusetts

    Massachusetts residents can subscribe to real-time COVID-19 notifications from public health officials by texting the keyword "COVIDMA" to 888-777.

    Messages from Mass General Brigham

    Patient text

     

For visitors

  • Visitor policy

    All potential visitors should review the specific facility's website for the latest policies before attempting to visit. Some locations have more specific rules in place than the information below.

    As part of the Commonwealth’s phased reopening, hospitals are now permitted to welcome back a limited number of visitors, providing they follow certain rules. While Mass General Brigham hospitals will continue to support alternative electronic methods for communication between patients and visitors, we support the state’s guidance and will begin to allow one visitor per patient in the clinics and units that are able to meet the guidelines below. It is important to note that some units and areas in our facilities will not be able to accommodate visitors at this time in order to ensure the safety of all patients, visitors and staff.

    • As of August 1, all visitors who wish to enter a Mass General Brigham hospital or doctor’s office must comply with the new Massachusetts travel order. Visitors from "restricted" states must fill out a Massachusetts Travel Form. Visitors also must quarantine for 14 days or produce a COVID-negative test result. Please visit Mass.gov  for more details. There are limited exceptions for "essential visitors." (Patients seeking care also are exempt from the travel order.)
       
    • All visitors must be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia or new onset of loss of taste or smell). No visitors with any symptoms may be permitted into the hospital. Visitors with active COVID-19 infection will not be permitted. Visitors on the day of the visit can use the Mass General Brigham Prescreen tool  or complete a screening in person.
       
    • All visitors are required to wear a hospital-issued mask at all times while in the hospital. All visitors must perform hand hygiene upon entry to the facility.
       
    • No visitors under the age of 18 years old are allowed in the hospital unless the visitor is a child of a patient. People waiting to visit a patient should wait outside the hospital, rather than in hospital waiting rooms, until the time of their visit.
       
    • Visitors will not be permitted if the visitation poses a significant infection control risk to the patients, visitor, or staff.

For employees

  • Employee protocols

    In response to COVID-19, Mass General Brigham has plans and resources in place to protect patients, employees, and the community. Mass General Brigham has:

    • Added a new daily procedure in which all Mass General Brigham employees are required to self-monitor for symptoms concerning COVID-19 infection
    • Developed a policy in which all employees must wear a mask at Mass General Brigham facilities (clinical and non-clinical) and when delivering home care
    • Required employees to wear protective eyewear during clinical encounters, which is consistent with state public health recommendations
    • Required asymptomatic health care workers to follow new protocols in accordance with state regulations before returning to work after potential COVID-19 exposure
    • Changed work policy for staff who are not required to be onsite to work remotely
    • Suspended all employee business-related travel and discouraged non-essential personal travel by employees
    • Prohibited employees from attending or hosting meetings which include more than a small number of people
    • Instituted a sick policy for employees (both health care workers and non-health care workers) to stay home if they feel sick and created a protocol for employees to guide them on when to come to work and when to stay home

    Pulse Intranet

    Ask MyHR Intranet 

    Employee Assistance Program 

    COVID Pass 

For shuttle riders

  • Riding during COVID-19

    To ensure the safety of all individuals riding our shuttles, we will be strictly enforcing proper masking and hand-hygiene policies on all vehicles.

    • Ridership will not exceed the number of seats. No standing is permitted.
    • All riders are required to wear face masks correctly covering their nose and mouth.
    • Riders must perform hand hygiene upon entry and exit.
    • Riders not be permitted to eat or drink on the shuttles to ensure that masks remain in place consistently.

General COVID-19 information

COVID-19, a disease first identified in Wuhan, China, in 2019, has been declared a pandemic by the Who Health Organization. It has affected communities around the world, including in Massachusetts and New England.

The symptoms of COVID-19 include:

  • Cough
  • Fever
  • Loss of smell
  • Loss of taste
  • Muscle aches
  • Runny nose
  • Shortness of breath
  • Sore throat

There is no vaccine to prevent COVID-19 infection.

The COVID-19 virus spreads easily through respiratory droplets, such as when a person sick with the virus coughs or sneezes near another person.

It may also be possible to get COVID-19 by touching a surface or object that has the virus on it and then touching your mouth, nose, or eyes, although this is not thought to be the main way the virus spreads.

How you can help

Boston Hope: Care for patients with COVID-19

We helped build a 1,000-bed hospital in 6 days. At Mass General Brigham, we’re always ready to go above and beyond. 

 

 

Participate in research

Research studies related to COVID-19 are underway across Mass General Brigham. Some studies are seeking volunteers from the general public and health care workers.

Hello and welcome to
Mass General Brigham

This is the website for Mass General Brigham, formerly known as Partners HealthCare. We're emerging with a more recognizable name and a strong intention: to connect more closely with our patients and communities.