If you're concerned or feeling ill
If you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your primary care provider’s office by phone or message your doctor through Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you have been exposed.
You should get tested if you have symptoms of COVID-19 (cough, fever, loss of smell/taste, muscle aches, runny nose, shortness of breath and sore throat) or have been in close contact with someone with COVID-19.
Please do not go to the emergency room for COVID-19 testing unless told to do so by your health care provider.
As always, if you are having a medical emergency, please dial 911 or go to your nearest emergency room.
Use the COVID-19 Screener online tool
This always-on web tool allows patients who have symptoms of COVID-19 – or who are concerned about exposure to COVID-19 – to walk through a few automated online questions. At the end of the brief assessment, patients will be directed to next steps based on their health status.
Call the COVID-19 Nurse Hotline
If you are unable to reach your Mass General Brigham provider or do not have a primary care provider, you can call the Mass General Brigham COVID-19 Nurse Line at (617) 724-7000.
Available from 8 a.m. to 4:30 p.m. Monday through Saturday (closed on Sunday), nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.
If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.
Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel but do not have symptoms.
Launch a video visit at On Demand
Available 24 hours a day, 7 days a week, our On Demand virtual visit platform is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps. Note: This service is only available to established Mass General Brigham patients in Massachusetts.
Learn more about On Demand
If you have symptoms or have been in close contact with someone who has COVID-19, testing is an important way to protect your family, friends, and community. To get tested for these health reasons, contact your Mass General Brigham doctor's office or call the Mass General Brigham COVID-19 Nurse Hotline (617-724-7000, Monday–Saturday 8:00 a.m.–4:30 p.m.).