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Planning Your Visit

Get all the information you need to prepare for your upcoming appointment.

If you have an in-person appointment coming up, please review the information below about what to expect and do before and on the day of your appointment.

In-person appointments include visits to a primary care provider, pediatricians, specialists, physical therapist, and other providers who see patients in a clinic. It also includes getting your blood drawn or getting an imaging test (such as an X-ray, CT scan, or MRI).

Before your appointment

Please contact the office before an in-person appointment if you:

  • Have a fever, other flu-like symptoms, vomiting, diarrhea, or a new skin rash (with fever)
  • Have a known COVID-19 infection or exposure within 10 days of an appointment

Your care team will provide instructions on the best next steps. They may recommend additional evaluation before your appointment.

Appointment reminders

You may receive a phone call, text message, and/or a message from our patient portal, Mass General Brigham Patient Gateway up to seven days before your appointment. You can view appointment details in Patient Gateway.


Save time the day of your visit by updating important information through Patient Gateway’s convenient eCheck-in. Review your insurance information, fill out questionnaires related to your visit, and take care of co-pays online. eCheck-in will be available seven days before your appointment.

Learn more about Patient Gateway and eCheck-in

If you are not already enrolled, please sign up for Patient Gateway.

Day of appointment

Mask guidance

Respiratory viruses in our community have been decreasing for several weeks. We have now returned to a mild/moderate level of respiratory virus activity. At this level, Mass General Brigham employees are no longer required to wear a mask during direct interactions with patients in clinical locations.

Read the masking FAQs

Visitor policy

We know how important visitors and support persons are to your health and well-being. One visitor or support person is allowed in outpatient clinical care areas. Please note that in some situations, we may need to limit visitors to ensure patient and staff safety. 

Read the visitor policy

On the day of your appointment, please let the front desk staff know when you arrive, even if you have completed the eCheck-In steps.


Updated May 9, 2024

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