Preparing for Your Office Visit
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Our Safe Care Commitment is in effect across our health system to provide the safest possible setting for patients, visitors, and staff.
If you have an in-person office appointment coming up, please review the information below regarding our mask and visitor policies, as well as information on what to expect and do before and the day of your appointment.
Outpatient appointments include primary care, pediatrics or specialists, urgent care, physical therapy, and other providers who see patients in a clinic. It also includes getting your blood drawn, getting an imaging test (such as an X-ray, CT scan, or MRI), or receiving a scheduled COVID-19 vaccine.
Before your appointment
Appointment reminders
If you have an upcoming scheduled appointment, you may receive a phone call, text message, and/or a message from our patient portal, Mass General Brigham Patient Gateway, three or four days before your appointment to confirm.
Learn more about Patient Gateway
If you are not already enrolled, you can sign up for Patient Gateway.
Visitor policy
We know how important visitors and support persons are to your health and well being. One visitor or support person is allowed in outpatient clinical care areas. Please note that in some situations, we may need to limit visitors to ensure patient and staff safety. Visitors also must comply with our Mask Policy by wearing a facility-issued face mask while at a Mass General Brigham location.
eCheck-in
You can save time the day of your visit by updating important information through Patient Gateway’s convenient eCheck-in. You can review your insurance information, fill out questionnaires related to your visit, and take care of co-pays online. Please complete eCheck-in up to three days before your appointment.
Learn more about Patient Gateway and eCheck-in
If you are not already enrolled, you can sign up for Patient Gateway.
COVID-19 Screening
As part of our Safe Care Commitment, you will be screened for COVID-19 multiple times, including two or three days before your appointment. You may be asked to fill out an online questionnaire in Patient Gateway’s eCheck-in or the clinical practice may call you.
If you have a visitor or support person to accompany you, they will also be screened for COVID-19.
Day of appointment
COVID-19 Screening
As part of our Safe Care Commitment, you will be screened for COVID-19 multiple times, including the day of your appointment. This may be done online through the Mass General Brigham Prescreen tool , by phone, or in person when you arrive.
If you have a visitor or support person, they will also be screened for COVID-19.
Read more about the screening process
Mask policy
When you arrive to a Mass General Brigham clinical setting, we will give you a new procedural or surgical facemask to wear. If you have a face covering from home, you will be asked to replace your face covering with the face mask. Patients who choose to wear their own face covering must wear the facility-issued face mask on top. Our facility-issued masks must be worn during your appointment as part of our commitment to safe care. We appreciate your cooperation.
Read the mask policy
On the day of your appointment, please let the front desk staff know when you arrive, even if you have completed the eCheck-In steps.
Updated January 31, 2022
