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Quality and Patient Safety

Our greatest priority is to deliver top-quality, safe care to every patient. Our quality and patient safety team leads all efforts related to measuring, assessing, and reporting quality and safety data at Mass General Brigham hospitals. We also help to implement consistent, evidence-based policies and practices across the system to ensure that the care our patients receive meets the highest of standards every time.

Doctors on the quality and safety team observe heart monitoring on screens

Striving for the highest quality and safest experience for every patient

The quality and patient safety team at Mass General Brigham leads the comprehensive assessment, evaluation, and reporting on the patient safety and quality of care provided across all Mass General Brigham. Integral to that task is an ongoing effort to evolve how and what we measure to make sure we’re including the performance areas and clinical data that matters most to our patients and to their health such as complication rates, recovery times, readmission rates, impact on quality of life, and more.

A national leader in health care quality and patient safety

By constantly improving a measurement infrastructure that prioritizes critical, patient-centric quality and safety data, we are defining best practices for care and raising the standard of it across our system and the country. By making patient safety and quality care data available for all to access and understand, we are empowering patients to become experts in their own health care and make informed decisions in partnership with our providers.

Types of measures

  • surgeons performing surgery in operating room

    Clinical care measures 

    Clinical care measures are the ones most often associated with hospital quality and safety and required measurements for all health care systems to report. They show how well we achieve the desired performance and outcomes for clinical care. The types of traditional measures that we assess and report on include readmission rates and mortality rates.

  • male provider with female patient in exam room

    Process measures

    Process measures indicate how well a hospital maintains the health of a patient while they are receiving care. They measure the success and safety of the steps that providers take while administering care to ensure that all institutions across Mass General Brigham are following evidence-based best practices. Examples of process measures include control of chronic illness, glycated hemoglobin testing, door to balloon time, and more.

  • female patient sitting in bench in park

    Novel measures

    At Mass General Brigham, we go beyond traditional quality and safety measurements to also assess the aspects of care that matter most to our patients. Novel measures are innovative measures that have been identified specifically by our team as tools to evaluate and improve upon patient care. They include patient-reported outcomes measures (PROMs) and enhanced recovery after surgery measures (ERAS). 

Explore care options

At Mass General Brigham, our patients come first. We offer the full spectrum of health care services for common to complex conditions, including primary care, specialty care, hospital care, virtual care, home care, and more.

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