What do you need for your visit with us?
We offer care on a walk-in basis only for adults and children three years of age and older. No appointment necessary.
You do not need a referral. Our centers provide care on a walk-in basis.
You do not need to be a patient at Mass General Brigham or have a Mass General Brigham doctor to use our services.
Our staff is committed to providing safe and efficient care and to seeing each patient as promptly as possible. We make every effort to staff our clinics appropriately to keep wait times to a minimum. Note that wait times can vary depending on available resources and the number of patients waiting to be seen.
We welcome all patients to walk-in and be seen without an appointment. A patient arriving with a more serious illness or injury will be seen before those with milder symptoms. This may result in a patient receiving care out of order and longer than typical wait times for other patients. Thank you for understanding.
Self-registration is available at these facilities-- Newton, Westwood, Woburn, Lynn, South Weymouth, Natick, Danvers, Andover, Pembroke and Lawrence. For our other locations, we provide care on a walk-in basis only.
Please bring your driver’s license or other forms of identification if you have them. Bring valid proof-of-insurance, such as your insurance card if you plan to use health insurance to pay for your visit.
24/7 Virtual Care
Mass General Brigham 24/7 Virtual Care is a virtual medical service which patients may use for one-time medical needs. With 24/7 Virtual Care you can see a doctor online from home anytime, day or night.
Our services are available to anyone with an internet connection and a compatible device (smartphone or computer). Virtual Care is conducted over a secure health care platform, ensuring privacy and confidentiality.
Get complete information on our 24/7 Virtual Care offering, with additional FAQs about it and a link to schedule an appointment.
Services
We treat adults and children three and older with non-life-threatening illness and/or injury that needs prompt attention.
We are not an emergency room. If you are experiencing a medical emergency, including chest pain, dizziness, heavy bleeding, loss of consciousness, trouble breathing or speaking, or severe abdominal pain, please call 911 or visit your nearest emergency room.
We provide care for a wide range of illness and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting.
Our centers perform certain diagnostic tests (digital X-ray, EKG, blood, and other lab tests) for patients receiving express care when the treating clinician determines they are necessary for diagnosis and/or treatment. For example, if you sprain your ankle, we may take an X-ray to confirm that you do not have a broken ankle. These tests are not available for non- express care purposes.
No. We are not a testing site for routine blood tests or X-rays ordered by your primary care physician. For these, please visit a Mass General Brigham hospital, outpatient center or testing site that offers these services.
Mass General Brigham Express Care is part of a large network of providers from across Mass General Brigham, including primary care providers and world-class specialists. To search primary care providers who are accepting new patients, view our Find-a-Doctor directory.
COVID-19
If you have COVID19-related symptoms, our centers can evaluate you. Symptoms include cough, fever, loss of smell/taste, muscle aches, runny nose, shortness of breath, or sore throat.
We do not offer asymptomatic testing (when you do not have COVID-19-related symptoms) or elective testing, such as for travel, return to work, or verification of COVID-19 status.
Learn more about at-home testing and what to do if you are positive.
You can also visit Mass.gov/COVID-19-testing for a state testing site near you.
If you have symptoms, we test using the viral PCR test by swabbing your nose.
Results are usually available within 24—48 hours through the Mass General Brigham Patient Gateway portal. Once the test analysis is complete, COVID-19 test results are immediately available in our Patient Gateway.
Please note: Positive test results are reported to the Department of Public Health. You may get a call from your local Board of Health or the Massachusetts COVID Team.
COVID-19 vaccination
Our centers do not offer the COVID-19 vaccines.
To learn more about COVID-19 vaccination at Mass General Brigham primary care offices, some specialty offices, and our mobile vans, please visit the Mass General Brigham COVID-19 section. There are also many places to get vaccinated in your community.
Insurance and payment of your bill
Insurance plans offer different levels of coverage for express care visits. Please call your insurance provider for details related to your specific individual health insurance coverage, including co-pay rates or deductibles.
You may also call customer service at 844-377-4199 to verify if your insurance is accepted.
When contacting your insurance, please be ready to provide member ID and plan information, found on your insurance card. For more information on how to read your insurance card, please visit the billing and insurance section of our website.
We accept most major insurance. We also offer self-pay rates. View a list of accepted insurances.
For specialty physician office locations
Walk-in services are typically billed as a physician or nurse practitioner visit, and your out-of-pocket costs are usually limited to the co-payment required by your health insurance plan. Learn which of our facilities are billed as a physician office visit.
We will request your co-payment when you check in for the visit.
For hospital outpatient locations
Learn which of our facilities are billed as a hospital outpatient visit.
For these locations, your out-of-pocket costs for the physician or nurse practitioner visit are usually limited to the co-payment required by your health insurance plan. You will also be billed for what is commonly known as a “facility fee” for use of the hospital space, equipment, and support staff.
Your health insurance plan may apply these hospital fees to your annual deductible, and after you have paid your deductible in full, you may be billed for a co-insurance payment.
We will request your co-payment when you check in for a visit. We will send you a bill if there is any unpaid balance after we receive payment for your visit from your health insurance plan.
For your convenience, we offer several ways you can pay your bill. Please visit our Insurance and Patient Tools section of our site for details.
