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Home Care Quality & Safety

We are committed to delivering compassionate, quality, and home care safety across a spectrum of healthcare needs regardless of whether you or your loved one are recovering from, or learning to live fully with an illness, injury, or disability. There is no exception. Our dedication to providing compassion and home care safety is unrivaled, both in the New England region and around the country.

How our Home Care patients rate their experience

We value the opinion of our patients and patient families. The feedback we receive through our satisfaction surveys plays a big part in helping us to improve our care and service. More patients rate their overall care as a 9 or 10 on a scale of 1-10, compared to state and national reports. 

Received home healthcare services as quickly as possible

The majority of our Home Care patients are being seen within 24 hours of referral. When you or your loved one needs care, timeliness is critical. Medicare, Medicaid and/or your insurance company prefer care to begin within 24 to 48 hours of the time requested (when you are discharged from the hospital or referred by a physician).

Functioning independently at home and in the community

The ability to walk, move around freely, get in and out of chairs or bed are all necessary to remain independent at home. We have a proven track record of helping our patients achieve these and similar goals. Helping many of our patients live with dignity and independence. Functioning independently at home and in the community is our collective goal.

Diseases and conditions like heart failure and chronic obstructive pulmonary disease (COPD) may cause you to lose strength and become weaker. Our goal is to slow that process. Pain, muscle weakness, post-surgical recovery and other conditions can also make it harder for you to function. Our nurses and therapists work to make sure your pain is controlled and that you have the exercises, treatments and medications needed to gain back and maintain your strength. They also work to ensure you learn how to use equipment like canes, walkers, and wheelchairs to help you progress to your highest level of function.

Our patients outperform state and national averages for personal at-home independence

Medication Management Compliance and improved breathing for at-home patients are demonstrated at above state or national averages

Our nursing interventions help older adults manage their medications preventing unnecessary, costly nursing home admissions, hospitalizations, and emergency room visits, while also improving quality of life. Our nurses and therapists help to find ways for patients to remember to take medications, adhere to proper doses and/or manage possible side effects.

Managing many complicated medications can make it harder for a patient to stay safe and feel independent in their own home. Older adults are the largest users of prescription medication, additionally with advancing age they are more vulnerable to side effects of the medications they are taking. Approximately 30 percent of older hospital admissions for adults are medication related. 

Improved breathing and comfort during routine, daily tasks is a primary goal of many Mass General Brigham Home Care nurses and caregivers. Many conditions can affect patients’ lungs making it difficult to breathe, which can make even the simplest tasks difficult. Our team’s determination of methods to help you conserve your energy and the effective use of an inhaler are just a few of the ways our nurses and therapists can keep a patient’s breathing as normal and effortless as possible.