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Virtual Urgent Care

We offer convenient, high-quality virtual urgent care services for many health conditions and minor injuries. Available for individuals ages 3 and up. 

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What is virtual urgent care?

Like traditional urgent care (also called “walk-in” care,) virtual urgent care is an option to be seen and treated for minor illnesses and injuries that do not require attention from a hospital emergency department. But with virtual urgent care, patients can receive one-on-one treatment from medical providers without leaving their homes.

Hours: 7 a.m.–11 p.m., 7 days a week, including holidays.

Available to patients age 3 and up in Massachusetts and New Hampshire. Persons under 18 must be accompanied by a parent or guardian.  

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Start your visit now

Convenient virtual urgent care on demand is now available for new patients as well as established patients of Mass General Brigham.  When you’re ready, you can start your visit to connect to the next available provider.   

Current estimated visit wait time for patients in:
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Schedule virtual urgent care

If you are an existing Mass General Brigham patient with a Patient Gateway account, you can schedule an urgent care appointment via Patient Gateway. You can schedule a virtual urgent care appointment for a specific time slot later today or tomorrow. 

To do this, log-in to your Patient Gateway account. Go to the “Menu” and find “Virtual Urgent Care On-Demand” in the Menu or search in the search bar. Follow the instructions to schedule a visit. 

Schedule virtual urgent care

Virtual urgent care is available between 7 am and 11 pm, seven days a week.
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Arrange care with your Primary Care Provider

Same day or next day virtual visits may also be available with your primary care provider's office. If you wish to arrange a visit with your primary care provider's office, please contact their office directly to determine availability. 

How does virtual urgent care work?

At Mass General Brigham, online urgent care is available to anyone who has an internet connection and appropriate device. Virtual urgent care is conducted over a secure health care platform. Using a smart phone, tablet, or computer, patients can connect to our urgent care providers digitally and discuss health concerns

Learn more in our frequently asked questions
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What conditions are treated?

Providers can diagnose, offer treatment, and prescribe medication, if medically necessary, for many health conditions including:

Please note: Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911.

Frequently Asked Questions

Virtual urgent care visits are available to patients (ages 3+) in Massachusetts and New Hampshire. Your cost-sharing for these urgent care services will depend on your health plan type. See a list of insurances we accept. Note: We do not accept international insurance plans. If you have questions, please contact the Member Services Department of your health plan for specifics regarding your coverage. 

Mass General Brigham will work with your health plan to bill for any amount owed after your visit. By participating in a virtual urgent care visit with Mass General Brigham, you agree to be financially responsible for payment for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover virtual urgent care services, you agree to be responsible for payment of the visit and you authorize Mass General Brigham to charge you the cost of the service.

For self-pay patients, the cost of a virtual urgent care visit is $79 and payment will be asked for at the time of visit. The $79 cost only covers the virtual visit and does not cover the cost of any lab charges, imaging orders, additional visits, or referrals.

Yes. Virtual urgent care is covered under Medicare Part B.

No matter which way you access virtual urgent care, you can expect that a Mass General Brigham provider will listen to your needs and provide a plan of care. 

  • You will visit with a Mass General Brigham Urgent Care provider through the browser on your smart phone, tablet, or computer. 
  • Your After Visit Summary will be available in Patient Gateway. If you do not have a Patient Gateway account, you will be e-mailed instructions about how to enroll after your visit.
  • Your Mass General Brigham care team will also have access to the notes from your visit.
  • If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.

To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:

  • A working camera, speakers and microphone

  • The most recent versions of any internet browser you plan to use

It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues.

It is also recommended that you find a quiet and private place to have your virtual urgent care visit.

Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire. Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy. 

Please call 844-377-4199 and select option 3.

No matter which way you access virtual urgent care, you can expect that a Mass General Brigham provider will listen to your needs and provide a plan of care. 

For individuals using Care on Demand:

  • You will visit with a Mass General Brigham Urgent Care provider through the browser on your smart phone, tablet, or computer. 
  • Your After Visit Summary will be available in Patient Gateway. If you do not have a Patient Gateway account, you will be e-mailed instructions about how to enroll after your visit.

 

For individuals scheduling virtual urgent care:

  • You will visit with a Mass General Brigham Urgent Care provider through Patient Gateway using your smart phone, tablet, or computer 

  • Your After Visit Summary will be available in Patient Gateway

  • The provider you see will communicate with your Mass General Brigham care team, including your primary care physician and specialists (if you have them), for any necessary follow-up care.

Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be e-mailed instructions about how to enroll after your visit. You can also find information about how to enroll here.

Please learn more about how to enroll in Patient Gateway and download the app. If you've completed a Care on Demand visit, you will be e-mailed instructions about how to enroll after your visit.

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