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Mass General Brigham 24/7 Virtual Care

We offer convenient, high quality 24/7 virtual care services for many health conditions and minor injuries.

Schedule 24/7 Virtual Care

About 24/7 Virtual Care

Mass General Brigham 24/7 Virtual Care is a virtual medical  service which patients may use for one-time medical needs. With 24/7 Virtual Care you can see a doctor online from home anytime, day or night.

Our services are available to anyone with an internet connection and a compatible device (smartphone or computer). Virtual Care is conducted over a secure health care platform, ensuring privacy and confidentiality.

Who can use 24/7 Virtual Care?

24/7 Virtual Care is available to patients aged 3 and up in Massachusetts and New Hampshire. Individuals under 13 years of age must be accompanied by a parent or guardian. 

Line art of physicians on a destop computer screen and a cell phone screen.

Cost:

The cost of Mass General Brigham 24/7 Virtual Care services will vary depending on your health plan type. Please refer to the list of insurances we accept. If you have any questions, please contact the Member Services Department of your health plan for specific details regarding your coverage.

Self-pay patients are charged $130 for a 24/7 Virtual Care visit; payment will be requested at the time of the visit. This fee specifically covers the virtual visit and does not include any additional costs, such as lab charges, imaging orders, additional visits, or referrals. Please visit this page for information related to billing questions.

Mass General Brigham will work with your health plan to bill for any amount owed after your visit. By participating in a 24/7 Virtual Care visit with Mass General Brigham, you agree to be financially responsible for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover the services provided, you agree to be financially responsible for the visit and authorize Mass General Brigham to charge you the cost of the service.

What conditions are treated?

Providers can diagnose, offer treatment, and prescribe medication, if medically necessary, for many health conditions including:

Please note: Virtual care is NOT for medical emergencies. For medical emergencies, call 911.

Frequently Asked Questions

You have the option to schedule a 24/7 Virtual Care appointment through Patient Gateway. Simply log in and select an appointment time.

You will visit with a Mass General Brigham provider through the browser on your smart phone, tablet, or computer. 

Your "After Visit Summary" will be available in your Patient Gateway.

If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. Your Mass General Brigham care team will have access to the notes from your visit. If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.

Yes. 24/7 Virtual Care is covered under Medicare Part B.

24/7 Virtual Care visits are available to individuals in Massachusetts and New Hampshire. 

Individuals aged 18 and above can use this service for one-time medical needs. 

Individuals aged 3 – 17 may also use 24/7 Virtual Care for one-time medical needs but they must be accompanied by a parent, guardian or medical proxy. 

Both current patients of Mass General Brigham and new patients may use 24/7 Virtual Care though Patient Gateway.

To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:           

  • A working camera, speakers and microphone
  • The most recent versions of any internet browser you plan to use

It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues.  

It is also recommended that you find a quiet and private place to have your virtual care visit.

Please learn more about how to enroll in Patient Gateway and download the app. 

Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. You can also find information about how to enroll here.

Please call 617-648-5822 , select option 1.

During your virtual visit, your virtual care provider can order any necessary labs, imaging, or other tests, which you can complete at a convenient location.

Lab Locations | Mass General Brigham

Imaging Center Locations | Mass General Brigham

There is an additional charge if you need any x-rays or labs done.  Check with your insurance to learn your cost sharing for these services.  

  • Yes.  Both current and new patients can schedule a visit for someone else. You do not need to have a Patient Gateway account to schedule a visit for another person. 
  • However, if you have a Patient Gateway account, please login to schedule for someone else. This will make the scheduling process faster.  
  • Adults can schedule a visit for a child, another family member or friend. Parent or legal guardian must accompany a child under 18 during the visit.   

 

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Another option: arrange 24/7 Virtual Care through your Primary Care Provider

Same day or next day virtual visits may also be available with your primary care provider's office. If you wish to arrange a visit with your primary care provider's office, please contact their office directly to determine availability.